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  • #1,521
  • Edited 3:12am Oct 2, 2018 2:54am | Edited 3:12am
Quoting akramzahir
{quote} hi thank you for reply on 28 spet i request to withdrawal my 2090 dollars i check my email later i find this mail from xm We are writing in connection with your Account no. 33213940 (hereinafter “your Account”) with our company. In that regard, our Anti-fraud Department has brought to our attention that the trading patterns in your Account(s) raise serious concerns that your Account was being used for ‘arbitrage’ activities. Pursuant to the terms and conditions such activities are being qualified as fraudulent. Accordingly, we regret to...
.

Dear Akramzahir,

The reason your account was closed is because you had opposite trades with account 33192030.

Your profits have been returned to you but unfortunately your account has been blacklisted due to the opposite trades.

Thank you,
  • #1,522
  • Oct 2, 2018 2:58am Oct 2, 2018 2:58am
Quoting samet
u guys be aware and stay away this scam broker ( especially newbies stay away their slippage hunting your money with easily way !!!!!!!!!!!!!)
Dear Samet,

You have made several allegations against XM, including call XM a "scam broker" and also claiming that XM engages in "hunting your money".

Would you have the courtesy of backing up your allegations with some proof or a case in order for us to be able to transparently reply.

By just labeling XM a "scam" it is not very fair nor ethical when we cant reply back since there is no specific case brought against us to resolve.

Thank you,
  • #1,523
  • Oct 2, 2018 3:35am Oct 2, 2018 3:35am
Quoting XM
{quote}. Dear Akramzahir, The reason your account was closed is because you had opposite trades with account 33192030. Your profits have been returned to you but unfortunately your account has been blacklisted due to the opposite trades. Thank you,
hi thank you for respond
i dont know who you come up with this account number 33192030 but i have no account with this number my account number is 33213940
can you please clarify
  • #1,524
  • Oct 2, 2018 5:22am Oct 2, 2018 5:22am
Quoting akramzahir
{quote} hi thank you for respond i dont know who you come up with this account number 33192030 but i have no account with this number my account number is 33213940 can you please clarify
Dear Akramzahir,

As explained in the private messages we have exchanged, Your account 33213940 has been traced by our systems to be opening opposite trades with account 33192030 which is strictly not allowed.

This is the reason your account was blacklisted and blocked.

As I noted in my previous conversation your balance has been returned back to the source but unfortunately the account will remain blacklisted.

Thank you,
  • #1,525
  • Oct 2, 2018 7:36am Oct 2, 2018 7:36am
thank you xm my iusse solved
i sweer to god i did not have a oppsite trade i hope i had diffrent experience with xm
  • #1,526
  • Edited 9:30am Oct 4, 2018 9:15am | Edited 9:30am
Does XM allow Hedging in the same account?
  • #1,527
  • Oct 4, 2018 11:23am Oct 4, 2018 11:23am
With the $30 No deposit bonus that this broker offers, I had a chance to trade with this guys, the only problem is that the spreads are relatively higher with this broker especially when you get the bonus. But the bonus is genuine and profits can be withdrawn
  • #1,528
  • Oct 5, 2018 12:39am Oct 5, 2018 12:39am
Quoting reed345
Does XM allow Hedging in the same account?
Dear reed345,

Yes, XM does allow hedging.

Thank you,
  • #1,529
  • Oct 5, 2018 8:01am Oct 5, 2018 8:01am
XM Markets connection is DEAD. Please fix that !!!!!!!!!!!!!!!!!!!
  • #1,530
  • Oct 5, 2018 8:11am Oct 5, 2018 8:11am
XM please fix your connection asap.... thanks!
  • #1,531
  • Oct 5, 2018 8:29am Oct 5, 2018 8:29am
Quoting DonClaudio
XM please fix your connection asap.... thanks!
My internet connection is fine. I just chat with XM CS, and he said: Yes XM has problem with IT
  • #1,532
  • Oct 5, 2018 8:33am Oct 5, 2018 8:33am
Not only me have down XM connection. Check this complain: https://www.forexfactory.com/showthr...5#post11552425
  • #1,533
  • Oct 5, 2018 2:24pm Oct 5, 2018 2:24pm
hi XM rep,

I have an active XM zero account and the latency of the MT4 account to my VPS server is over 70+ ms since my vps is located in US and the XM zero mt4 should be located in UK. is there any way to relocate my MT4 account to US so as to reduce the latency or to create a new account under another server?

Please advise.
  • #1,534
  • Oct 8, 2018 3:24am Oct 8, 2018 3:24am
Quoting rockthepips
{quote} This was discussed before, you have many different choices in the MetaTrader platform itself: https://photoshar.in/xm-different-se...rom-metatrader
That's datacenter, not server. Server is set when first opening the account.
  • #1,535
  • Oct 8, 2018 3:49am Oct 8, 2018 3:49am
Quoting conglomerate
XM Markets connection is DEAD. Please fix that !!!!!!!!!!!!!!!!!!!

Dear conglomerate, Donclaudio,

You are both 100% correct. On Friday the 5th of October 2018, we have received Multiple complaints from clients that they could not connect to the MT5 platform. The issue was only affecting the MT5 platform and was coming and going for 70 minutes.

The issue has been resolved at this time by our technicians and MT5 connections globally are now back to normal.

If you need any other help please let me know.

Thank you,
  • #1,536
  • Oct 8, 2018 3:57am Oct 8, 2018 3:57am
Quoting Nutkaze
hi XM rep, I have an active XM zero account and the latency of the MT4 account to my VPS server is over 70+ ms since my vps is located in US and the XM zero mt4 should be located in UK. is there any way to relocate my MT4 account to US so as to reduce the latency or to create a new account under another server? Please advise.
Dear Nutkaze,

First of all nice nickname (you made me smile).

I think the best solution for your query is to get a VPS in the UK.

At the time we don't serve clients from the USA so therefore we don't have public datacenters for clients to connect in the USA.

So in a summary if you are looking for the minimum latency I think your solution is a VPS based in UK, Germany, Netherlands or HK.

You can choose to stick with your existing provider and ask him to move you to a UK machine or you can look at alternatives in the UK including the solution XM offers.

Here is the link in case you are interested -> https://www.xm.com/vps

Thank you,
  • #1,537
  • Oct 8, 2018 11:10am Oct 8, 2018 11:10am
Quoting Prisha
With the $30 No deposit bonus that this broker offers, I had a chance to trade with this guys, the only problem is that the spreads are relatively higher with this broker especially when you get the bonus. But the bonus is genuine and profits can be withdrawn
Thats strange, when I traded with XM they actually had very competitive spreads in general as you can see here https://photoshar.in/xm-zero-spreads
  • #1,538
  • Oct 8, 2018 12:43pm Oct 8, 2018 12:43pm
Quoting rockthepips
{quote} Thats strange, when I traded with XM they actually had very competitive spreads in general as you can see here https://photoshar.in/xm-zero-spreads


Dear rockthepips,

Spreads at XM have not changed.

However the spread offering varies based on which account type the client chooses.

Prisha which you quoted mentioned a bonus promotion which means he is not using XM Zero.

XM Zero -> They are ultra thin as low as 0 and you pay a commission of $3.5 per $100,000 traded.
Standard and Micro account -> Spreads are as low as 0.8-1.2 on average 1.6.

Besides spreads the main difference of these 2 account types is that one is a raw spread account where the client is not allowed to claim other trading benefits like bonuses where on Standard and Micro account the spreads are a little higher compared to XM Zero but you can claim a number of added benefits (promotions) based on where you are trading from. (Promotions vary in each region of the world).

Hope this clears out the picture.

Thank you,
  • #1,539
  • Oct 11, 2018 10:52am Oct 11, 2018 10:52am
Quoting rockthepips
{quote} Thats strange, when I traded with XM they actually had very competitive spreads in general as you can see here https://photoshar.in/xm-zero-spreads
This is true when trading with actual money, but I traded with their bonus, that's what makes my case a bit different. The Bonus is genuine, they'll give you $30 Bonus and even allow you to withdraw profits that come from that bonus,, What I'm not sure about is Spreads, I to think XM Spreads fluctuate a lot on the bonus account
  • #1,540
  • Edited 7:54am Oct 24, 2018 4:15am | Edited 7:54am
I am on the right trend but XM tunes the spreads really really really high for me to stop me making profit. it forced me to quit the trade.

generally over 20 and some are over 30 , srsly? I am not kidding, check it again in different time, same, crazy spread.

DO NOT DO BUSINESS WITH THIS BROKEN BROKER.
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