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  • #1,401
  • Edited 12:30pm May 23, 2018 10:25am | Edited 12:30pm
Quoting juisen25
{quote} totally agree with you. pure bucketshop broker
Dear Juisen25,

Would you mind to elaborate more on your statement?

Because according to Wikipedia, the definition of a bucket shop is the following:

As defined by the U.S. Supreme Court, a bucket shop is "an establishment, nominally for the transaction of a stock exchange business, or business of similar character, but really for the registration of bets, or wagers, usually for small amounts, on the rise or fall of the prices of stocks, grain, oil, etc., there being no transfer or delivery of the stock or commodities nominally dealt in."

According to reality:

XM is operating 27 Real MT4 Servers, making it the second biggest MT4 broker in the world after FOREX.COM.

At the time of writing this message XM has opened over One and a Half million live real unique accounts, 1,867,183 live real unique accounts to be precise and serving them proudly.

If I was to add the demo clients to the total real account holders the number would add up to something more than 6 Million Clients.

From what I see you are posting from Bangladesh,

So to make things easier for you to understand your capital city Dhaka has a population of around 7 Million People, so imagine our client base is approximately the whole of your capital city.

I would say we are quite a big shop to be labelled "a bucket shop" wouldn't you?

P.S -> I have visited Dhaka few years back, great city, nice people.

I hope my reply was helpful.

Thank you,
  • #1,402
  • May 23, 2018 10:46am May 23, 2018 10:46am
Quoting juisen25
{quote} totally agree with you. pure bucketshop broker
You probably don’t even know what that means .
  • #1,403
  • May 24, 2018 10:21am May 24, 2018 10:21am
Quoting f0nteide
{quote} maybe u should learn to trade and stop blaming xm about ur losses
Have you compared xm M5 chart for this pair with any other broker? If you can’t feel the different formation of candlesticks at same time ,then probably you need to get some education as I am already in forex for over 6 years.
  • #1,404
  • May 24, 2018 11:57am May 24, 2018 11:57am
Quoting londonboy
{quote} You probably don’t even know what that means .
http://www.forexpeacearmy.com/forex-...-forex-brokers
  • #1,405
  • May 24, 2018 12:03pm May 24, 2018 12:03pm
Quoting juisen25
{quote} http://www.forexpeacearmy.com/forex-...-forex-brokers
Well done you can link to another site.

  • #1,406
  • Edited May 25, 2018 4:10am May 24, 2018 2:53pm | Edited May 25, 2018 4:10am
Quoting juisen25
{quote} http://www.forexpeacearmy.com/forex-...-forex-brokers
Dear Juisen25,

It seems you have not taken the time to elaborate more on your post above but instead have decided to share a link to XM's review on the Forex Peace Army.

If you take the time to read through the 439 reviews/comments posted on Forex Peace Army about XM you will realize that we reply each and every review with transparent answers, even the most "ignorant reviews which are posted in bad faith" still get 100% transparent answers.

Finally to sum up it is unfortunately human nature to rarely come to a forum and say I'm really happy with a company, but again unfortunately its human nature to rush to a forum to complain or label a company various names when something is not working the way we like as customers.

If you wish to participate on the forum here with real questions, real problems that need solving or you need help please do so BUT if your participation here comes in Bad Faith and your goal is to label XM or any other company with "names" for absolutely no reason you really don't belong here.

Thank you,
  • #1,407
  • May 28, 2018 8:38am May 28, 2018 8:38am
MT4 trading conditions are always gonna be difficult. Every broker using MT4 is basically doing the best they can against slippage and disconnection.
In the end what matters is if they pay you. When you win some hard earned money, can you withdraw 4 digits easily and quickly?
I dont trade with XM anymore, but they did pay me 18 000$ in a single withdrawal = https://photoshar.in/18k-withdrawal-xm
And it was on skrill, not some shady bank account.
  • #1,408
  • May 30, 2018 5:55am May 30, 2018 5:55am
Hi,

some times in my XM MT4 ONE-click trading not displaying in my chart. I even checked it in options> one-click trading. still its not displaying in the chart. some times it shows up. but some times not. what am i doing wrong?



thanks
Focus, Patience, Discipline, Determination and Perseverance
  • #1,409
  • May 30, 2018 9:56am May 30, 2018 9:56am
Quoting Suran
Hi, some times in my XM MT4 ONE-click trading not displaying in my chart. I even checked it in options> one-click trading. still its not displaying in the chart. some times it shows up. but some times not. what am i doing wrong? thanks
Dear Suran,

Thank you for your message, the reason this is happening is the following:

In your marketwatch window you see all instruments which XM offers on MT4 for all account types.

So for example you should see:

EURUSD
EURUSDMicro
EURUSD.

All 3 are the same instrument but for different account type.

EURUSD -> This is the EURUSD for Standard Accounts
EURUSDMicro -> This is the EURUSD for Micro Accounts
EURUSD. -> This is the EURUSD for XM Zero Accounts

If you are using a Micro account and looking at the chart of the EURUSD which corresponds to Standard Accounts your one click trading will not work.
The same applies if you have a Standard Account and you are looking at the EURUSD which corresponds to Micro Accounts or XM Zero Accounts.

This is how the MT4 works, unfortunately we cannot filter out what you should see depending on your account type. I understand its not user friendly and it might be really confusing but its an MT4 feature.

Let me know if this solves the problem for you.

Thank you,
  • #1,410
  • May 30, 2018 7:10pm May 30, 2018 7:10pm
Quoting XM
{quote} Dear Suran, Thank you for your message, the reason this is happening is the following:......

Hi,

Thanks for the reply. This might sort out the problem.

regards
Focus, Patience, Discipline, Determination and Perseverance
  • #1,411
  • Jun 1, 2018 7:20pm Jun 1, 2018 7:20pm
I want to ask about the XM.com Islamic account.

https://www.xm.co.uk/islamic

What is the catch?

The Islamic account allows you to trade without overnight interest, or any interest.

You only pay the spread, and all other trading conditions are the same.

Same leverage, same prices, same everything. No time limits on how long you can hold open a position.

How can they possibly lend you money, which they themselves have borrowed, and not charge you interest?

Surely they would lose loads of money borrowing money and then lending it to you literally for free, and for unlimited periods of time.

I just don't get it.
  • #1,412
  • Jun 4, 2018 4:06am Jun 4, 2018 4:06am
Quoting kingneil
I want to ask about the XM.com Islamic account. https://www.xm.co.uk/islamic What is the catch? The Islamic account allows you to trade without overnight interest, or any interest. You only pay the spread, and all other trading conditions are the same. Same leverage, same prices, same everything. No time limits on how long you can hold open a position. How can they possibly lend you money, which they themselves have borrowed, and not charge you interest? Surely they would lose loads of money borrowing money and then lending it to you...
Dear Kingneil,

Thank you for your message.

There is no catch,

However please note that Islamic accounts are provided in good faith by XM to clients which follow the Islamic Faith and adhere to the Shariah Law.

This account type is designed to be compliant with the rules of Islamic Finance.

XM offers this account type to clients that follow the Islamic Faith in good will, however any attempts to abuse the good terms of this account type are not tolerated.

Thank you,
  • #1,413
  • Jun 4, 2018 5:04am Jun 4, 2018 5:04am
Quoting XM
{quote} Dear Kingneil, Thank you for your message. There is no catch, However please note that Islamic accounts are provided in good faith by XM to clients which follow the Islamic Faith and adhere to the Shariah Law. This account type is designed to be compliant with the rules of Islamic Finance. XM offers this account type to clients that follow the Islamic Faith in good will, however any attempts to abuse the good terms of this account type are not tolerated. Thank you,
You basically just replied by saying nothing at all.

On a £100,000 position leveraged 1:2, you would have to lend me £50,000 for my position, and I would put up £50,000 of my own money.

This would be a reasonable leverage, not like 500x mickey mouse leverage.

So a 1:2 position would probably end staying open for a long time.

So how can you possibly give me £50,000 for possibly years and years at a time, without charging me interest?

Where are you getting this money? How can you not lose money by lending me this for free?

Are you yourself borrowing this on Islamic Banking terms so you don't have to pay interest?

This is the question that I want answered.... HOW.... HOW

Don't just say there is no catch.

Explain WHY there is no catch... How can you lend someone £50,000 for years and years with no cost?
  • #1,414
  • Jun 4, 2018 9:59am Jun 4, 2018 9:59am
Quoting kingneil
{quote} You basically just replied by saying nothing at all. On a £100,000 position leveraged 1:2, you would have to lend me £50,000 for my position, and I would put up £50,000 of my own money. This would be a reasonable leverage, not like 500x mickey mouse leverage. So a 1:2 position would probably end staying open for a long time. So how can you possibly give me £50,000 for possibly years and years at a time, without charging me interest? Where are you getting this money? How can you not lose money by lending me this for free? Are you yourself...

Dear Kingneil,

There is no reason to get aggressive, if you are looking for a non-retail Islamic account under the terms shown on the link you shared above, I don’t believe you will find something which can be so competitive.

Now to be more clear,

There is no catch on a retail client level. We do offer this account type with no catch but it is offered in good faith.

Since XM offers this account type in good will to clients following the Islamic faith and wish to trade retail FX we would not be able to offer the same terms offered on a retail account to a professional account.

To be even more clear, on a retail level XM, accepts to make less margin (less profit) in order to be able to have a competitive advantage and be able to serve retail clients that follow the Islamic Faith.

And now to breakdown your questions one by one:

Q -> On a £100,000 position leveraged 1:2, you would have to lend me £50,000 for my position, and I would put up £50,000 of my own money

Answer: A client trading a £100,000 position leveraged 1:2 would not be classified as a retail client and would not be able to get an Islamic account on these terms. We would be able to cater to an account type that matches Islamic Finance laws but that would have to be a tailor made solution that would be arranged after communication of the client with his account manager.

Q -> This would be a reasonable leverage, not like 500x mickey mouse leverage.

Answer: What may be reasonable for client A might be risky for client B and what might be risky for client B might be too modest for client C. The leverage settings of each client depend on his risk appetite, his needs and his trading style.

Q -> So a 1:2 position would probably end staying open for a long time.

Answer: Not necessarily, but yes I will accept your argument as valid.

Q -> So how can you possibly give me £50,000 for possibly years and years at a time, without charging me interest? Where are you getting this money? How can you not lose money by lending me this for free? Are you yourself borrowing this on Islamic Banking terms so you don't have to pay interest?

Answer: As noted above on a retail level XM, accepts to make less margin (less profit) in order to be able to have a competitive advantage and be able to serve retail clients that follow the Islamic Faith.

Thank you,
  • #1,415
  • Edited 9:49am Jun 5, 2018 7:04am | Edited 9:49am
Hi, i am mr. Michele from Italy and i need the clarification about an email come today.
A short story before explain my trouble.
I open an account with XM real one month ago and i put on 200 euros, now after one month i have a profit of 100 euros , i use VPS with IP :5.255.72.145 and one expert advisor ( No arbitrage or something not allowed!) for open position same many people in the world!! and ONLY me have an access of my account (obviously!) same other users.Everything right until today when i check my email and i see some weird request from Department of Compliance...i read and request a lot of document autenticated from notary in original copy and i have to send all in postal letter before 12 june in address specified in Cyprus!???? What??? For open account i already send everything and account is already verified but now (sound strangers) after one month of profit freezing my account and the withdrawler , in other word XM seem don't like the users profitable or something like that!...Impossible for a lot of users have the original document and have to spend a lot of extra money for legalize the paper from Notary or lawyer..And i don't understand after checking ( again!!) the document what change about the devices i use ...IS THE SAME i need to change "many devices for my comfort like pc desktop , laptop , phone and everything i want for check !!! ..Really i can not believe about that. Everything justify with a copy letter tell about my account are used from thirth part or other company ecc. and who can use my account my granfather !??.. this is sound with a typical excuse for cut off their clients...Now i want to close my account with them because isn't professional and look very scammer.
Please caution about XM broker.
P.S. In attachment the mail from XM
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  • #1,416
  • Jun 6, 2018 2:13am Jun 6, 2018 2:13am
Quoting mike74
Hi, i am mr. Michele from Italy and i need the clarification about an email come today. A short story before explain my trouble. I open an account with XM real one month ago and i put on 200 euros, now after one month i have a profit of 100 euros , i use VPS with IP :5.255.72.145 and one expert advisor ( No arbitrage or something not allowed!) for open position same many people in the world!! and ONLY me have an access of my account (obviously!) same other users.Everything right until today when i check my email and i see some weird request from...
Dear Mike74,

I will check your case and revert shortly.

Sorry for any inconvenience caused.

Thank you,
  • #1,417
  • Jun 6, 2018 3:14am Jun 6, 2018 3:14am
Quoting XM
{quote} Dear Mike74, I will check your case and revert shortly. Sorry for any inconvenience caused. Thank you,
Hi , many thanks , problem solved already!!!
Very fast and professional service in this forum,
sorry for the impatient and i correct my opinion about XM .
I attached the proof of the withdrawel ...many thanks
Attached Image (click to enlarge)
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  • #1,418
  • Jun 6, 2018 6:46am Jun 6, 2018 6:46am
Quoting mike74
{quote} Hi , many thanks , problem solved already!!! Very fast and professional service in this forum, sorry for the impatient and i correct my opinion about XM . I attached the proof of the withdrawel ...many thanks {image}
Dear Mike74,

Thank you for following up. For transparency reasons, I will explain why this issue has happened.

Your account is using a VPS from Netherlands so actually you are using an IP provided by a 3rd party.

In the past few days our systems have identified many different accounts from different parts of the world using the same IP.

This immediately raises a flag meaning that it might be the case that someone is trading from Netherlands on accounts registered by clients from other parts of the world.

Although this is normal because many clients use a VPS service, we have also had a complaint from one of our clients which has been trading under the same IP (VPS) with you that someone has attempted to login to his account.

This has resulted in an immediate investigation of all accounts trading from this IP (VPS).

As a result you have received the email to verify your identity.

Im happy the issue was resolved and you can continue using your account safely.

Thank you,
  • #1,419
  • Jun 18, 2018 4:21am Jun 18, 2018 4:21am
Quoting XM
{quote} Dear Kingneil, Thank you for your message. There is no catch, However please note that Islamic accounts are provided in good faith by XM to clients which follow the Islamic Faith and adhere to the Shariah Law. This account type is designed to be compliant with the rules of Islamic Finance. XM offers this account type to clients that follow the Islamic Faith in good will, however any attempts to abuse the good terms of this account type are not tolerated. Thank you,
Could you help elaborate some examples that would qualify as "attempts to abuse"?
If my trading strategy is long term, meaning I hold my position for weeks, sometimes even months, would this qualify as an "attempt to abuse"?
  • #1,420
  • Jun 18, 2018 4:30am Jun 18, 2018 4:30am
I couldn't find the commission amount for the Zero account type. Is this information disclosed anywhere on your website?
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