Broker doesn't respect my privacy and sends SMS w/out permission | Forex Factory

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Broker doesn't respect my privacy and sends SMS w/out permission

  • #1
  • First Post: Edited 4:47am Jun 5, 2018 3:56am | Edited 4:47am
PEPPERSTONE doesn t respect privacy.


Hello everybody, this is a loud warning about pepperstone.

about 2 weeks ago they started without any permission sending SPAM SMS to my private phone.
I contacted the chat and they promised the´ll stop it.
______________________________________________________________________________________________________________________________
Chat started on 24 May 2018, 11:46 AM (GMT+0)
(11:46:15)*** Guido Denk joined the chat ***
(11:46:15)Guido Denk: hello, since 3 hours I´m getting SMS from pepperstonme.. STOP it
(11:46:18)Pepperstone Support: Hi there, welcome to Pepperstone.
(11:46:20)*** Pepperstone Live Chat joined the chat ***
(11:46:27)Pepperstone Live Chat: ok
(11:46:29)Pepperstone Live Chat: I will create a support ticket for you so we can follow up on this for you.
(11:46:33)Pepperstone Live Chat: We will have the marketing team to stop the SMS
(11:47:36)Guido Denk: If you don t stop bothering me, I´ll open a thread and tell thousands of retail traders you SPAM my phone
(11:47:53)Guido Denk: https://www.forexfactory.com/sesamstrasse
(11:48:09)Guido Denk: that´s me-- and you started war this morning-- LAST w
(11:48:11)Pepperstone Live Chat: ok we will tell the marketing team to go ahead and turn off messages to you
(11:48:12)Guido Denk: WARNING
(11:48:19)Pepperstone Live Chat: thanks for the wartning
(11:48:21)Pepperstone Live Chat: warning
(11:48:37)*** Guido Denk has rated the chat Good ***
(11:49:28)*** Guido Denk has commented: I think you understood me, stop spamming my phone-- ***
(11:50:26)*** Guido Denk left the chat ***
_________________________________________________________________________________________________________________________________




After a chat with the customer service, it looked like they respect my privacy and stopped sending these SPAM for about 2 weeks...

THEY HAVE NO PERMISSION to spam my phone.

I had contact 2-3 yeasrs ago with them, when my broker went from Malta to Cyprus--
But pepperstones orderexecution wasn t okay.. a bad slippage around 20 pips during high impact news showed me clearly they are not a busines partner for me.
Risiko birgt immer auch die Chance.
  • #2
  • Edited 5:44am Jun 5, 2018 4:00am | Edited 5:44am
Today they restarted the SMS spam and that´s the reason why I opened the thread.

THEY STILL DON`T RESPECT MY PRIVACY.

____________________________________________________________________________________________________________________

Chat started on 05 Jun 2018, 08:42 AM (GMT+0)
(08:42:51)*** guido Denk joined the chat ***
(08:42:51)guido Denk: Why do you still continue sending me SMS,
(08:42:55)Pepperstone Support: Hi there, welcome to Pepperstone.
(08:42:55)*** Pepperstone Live Support Chat joined the chat ***
(08:43:32)guido Denk: guido Denk Why do you still continue sending me SMS,
(08:43:46)guido Denk: i didn t allow it tio you--
(08:44:02)Pepperstone Live Support Chat: I will update your preferences for communications
(08:44:16)Pepperstone Live Support Chat: I will create a support ticket for you so we can follow up on this for you.
(08:44:49)guido Denk: --- you already did it last week-- it didnt work.. now i ll contact the lawyer and give you a complient
(08:45:10)guido Denk: you don t respect my data
(08:45:36)guido Denk: -- and now I will open a thread on forexfactory -- and tell everybody YOU are SCAM
(08:46:32)guido Denk:

Chat started on 24 May 2018, 11:46 AM (GMT+0)
(11:46:15) *** Guido Denk joined the chat *** (11:46:15) Guido Denk: hello, since 3 hours I´m getting SMS from pepperstonme.. STOP it (11:46:18) Pepperstone Support: Hi there, welcome to Pepperstone. (11:46:20) *** Pepperstone Live Chat joined the chat *** (11:46:27) Pepperstone Live Chat: ok (11:46:29) Pepperstone Live Chat: I will create a support ticket for you so we can follow up on this for you. (11:46:33) Pepperstone Live Chat: We will have the marketing team to stop the SMS (11:47:36) Guido Denk: If you don t stop bothering me, I´ll open a thread and tell thousands of retail traders you SPAM my phone (11:47:53) Guido Denk: https://www.forexfactory.com/sesamstrasse (11:48:09) Guido Denk: that´s me-- and you started war this morning-- LAST w (11:48:11) Pepperstone Live Chat: ok we will tell the marketing team to go ahead and turn off messages to you (11:48:12) Guido Denk: WARNING (11:48:19) Pepperstone Live Chat: thanks for the wartning (11:48:21) Pepperstone Live Chat: warning (11:48:37) *** Guido Denk has rated the chat Good *** (11:49:28) *** Guido Denk has commented: I think you understood me, stop spamming my phone-- *** (11:50:26) *** Guido Denk left the chat ***


(08:47:45)Pepperstone Live Support Chat: What was the message of the SMS?
(08:48:45)guido Denk: doesn t matter-- you sent it again.. i was very polite-- and you have no permission.. pepperstone is scam and i ll tell it to everybody right now--
(08:50:00)Pepperstone Live Support Chat: How do you know it was from Pepperstone? Can you tell me the message that you received?
(08:50:14)Pepperstone Live Support Chat: Was there a name of the person that sent it?
(08:51:46)guido Denk: 61438961847
(08:51:59)Pepperstone Live Support Chat: What did the message say?
(08:52:31)guido Denk: informations about margin, regulatory effect-- what a fuck
(08:52:54)guido Denk: you have no permission to send me sms-- and now i open a thread for it in forexfactory
(08:53:08)guido Denk: .. and tell it thousands of retail traders..
(08:53:29)guido Denk: you bother me, and i fight back
(08:56:39)Pepperstone Live Support Chat: I will create a support ticket for you so we can follow up on this for you.
(08:57:13)guido Denk: I opened a thread for your scam
(08:57:17)guido Denk: https://www.forexfactory.com/showthr...8#post11134388
(09:02:57)guido Denk: so, and now I´ll contact our " regulations" Bundesnetzargentur and send them the chat protokoll of may, where you promised you´ll stop it ..
(09:04:53)*** guido Denk has rated the chat Bad ***
(09:05:50)*** guido Denk has commented: the support doeasn t keep promises and they continue without permission to spam my phone-- cannot recomment this scam ***
(09:06:35)Pepperstone Live Support Chat: I will create a support ticket for you so we can follow up on this for you.
(09:06:42)Pepperstone Live Support Chat: We apologize for the inconvenience
(09:07:01)guido Denk: -- that´s not enough..
(09:07:27)guido Denk: you promised 2 weeks ago already but didn t keep it--
(09:07:33)*** guido Denk left the chat ***
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot_20180605-105124.png Size: 198 KB
Risiko birgt immer auch die Chance.
  • #3
  • Jun 5, 2018 11:59am Jun 5, 2018 11:59am
i had same problem, but like the message says... "sms opt-out text STOP"

i reply stop and not have another message, easy.
  • #4
  • Jun 6, 2018 12:47am Jun 6, 2018 12:47am
Indeed, you are creating a hating thread for something that can be easily sorted out by yourself. You could have saved yourself a lot of time..
  • #5
  • Jun 6, 2018 1:13am Jun 6, 2018 1:13am
Bullshit, you didn´t get it.

I never subscribed/opted in/gave them the permission to use my data.
Risiko birgt immer auch die Chance.
  • #6
  • Jun 6, 2018 1:52am Jun 6, 2018 1:52am
Quoting Sesamstrasse
Bullshit, you didn´t get it. I never subscribed/opted in/gave them the permission to use my data.
And what exactly prevented you to simply use the opt-out feature provided in their sms!? Just suppose it was a mistake. No excuse, but such is life.

Instead you started to hyperventilate in their chat like they were burning your house down. Proportionality is what YOU did not get.
  • #7
  • Jun 6, 2018 2:35am Jun 6, 2018 2:35am
Quoting Drolph
{quote} And what exactly prevented you to simply use the opt-out feature provided in their sms!? Just suppose it was a mistake. No excuse, but such is life. Instead you started to hyperventilate in their chat like they were burning your house down. Proportionality is what YOU did not get.

Yep- and I gave them the chance to correct it with a clean and clear warning.

But I´m not willed to accept their"mistake"over and over again.
IMO This is the required hint to work on their administration and help them for a better work.
Risiko birgt immer auch die Chance.
  • #8
  • Jun 6, 2018 3:24am Jun 6, 2018 3:24am
jeez thats unreal sMS bombing.
Its just wears you down all the heavy marketing,
nothing private anymore.
Fat Freddie London Trader
  • #9
  • Jun 6, 2018 10:20am Jun 6, 2018 10:20am
https://www.macworld.co.uk/how-to/ip...phone-3457215/

https://www.digitaltrends.com/mobile...er-in-android/
  • #10
  • Jun 7, 2018 6:09am Jun 7, 2018 6:09am
Apparently your broker haven’t heard anything about the whole GDPR thing which was introduced recently. And this doesn’t say anything good about it.
  • #11
  • Jun 7, 2018 9:23am Jun 7, 2018 9:23am
i dont see what the big hoo ha is. why cant you just un subscribe. its not uncommon for relationship managers to keep in contact. let alone them informing you of regulatory updates. u being a pepperstone client, im pretty sure u too receive the weekly bk asset management outlook email. isn't that too an invasion of your privacy? all u have to do is opt out. period.

and its not a invasion of privacy btw. as u gave them your number in the beginning when u opened ur account. same way how your bank will call/send sms about credit card promos. all you gotta do is unsub to promotional content.
  • #12
  • Jun 7, 2018 9:55am Jun 7, 2018 9:55am
Quoting Bicarus
i dont see what the big hoo ha is. why cant you just un subscribe. its not uncommon for relationship managers to keep in contact. let alone them informing you of regulatory updates. u being a pepperstone client, im pretty sure u too receive the weekly bk asset management outlook email. isn't that too an invasion of your privacy? all u have to do is opt out. period. and its not a invasion of privacy btw. as u gave them your number in the beginning when u opened ur account. same way how your bank will call/send sms about credit card...
Nope, I don t recieve anything, I am not subscribed and Pepperstone isn t my broker.

As I already wrote in my initial post:

When my broker (with an excellent orderexecution) moved from Malta to Cyprus(and the regulatory changed)
#I wanted to have another option.. so I tested Pepperstone--
After 3-5 trades( 1-2 days) I decided the orderexecution isn t reliable, I withdraw my money and ccutted he whole connection.

I DID NOT GIVE TMEM THE PERMISSION TO USE MY CELLPHONE!-
- JUST TO MAKE IT CLEAR-

And weeks ago they started with spam--

How would you feel if someone enters your privacy and starts telling you short stories in your bedroom without your permission?


I gave a warning-- they agreed-- but they didnot stop as they promised--


So-- "WhatDaFck"-- I just keep my promise and tell thousands of retail traders what a bad administration they have and they don t accept my privacy.

Hopefully you understand now...

Guido
Risiko birgt immer auch die Chance.
  • #13
  • Jun 7, 2018 10:20am Jun 7, 2018 10:20am
Quoting Sesamstrasse
{quote} Nope, I don t recieve anything, I am not subscribed and Pepperstone isn t my broker. As I already wrote in my initial post: When my broker (with an excellent orderexecution) moved from Malta to Cyprus(and the regulatory changed) #I wanted to have another option.. so I tested Pepperstone-- After 3-5 trades( 1-2 days) I decided the orderexecution isn t reliable, I withdraw my money and ccutted he whole connection. I DID NOT GIVE TMEM THE PERMISSION TO USE MY CELLPHONE!- - JUST TO MAKE IT CLEAR- And weeks ago they started with spam-- How would...
apologies as i did not obtain a clear picture from your original text.

so just to be clear, you are not a pepperstone client?
1)i wouldnt click the link if i were you. might be phishing
2)if u are not a client of pepperstone, how would they have your name/number? your broker/some other company u registerd demo accounts with sold the info/leak? same way how im pretty sure many receive cold calls from "ufx trading"

but yeah, im pretty sure its phishing. as i myself am a pperstone client, and have not received such smses.
  • #14
  • Jun 7, 2018 1:28pm Jun 7, 2018 1:28pm
He is using bold letters and large font sizes - so he must be right!
  • #15
  • Jun 8, 2018 3:37am Jun 8, 2018 3:37am
Quoting Bicarus
{quote} apologies as i did not obtain a clear picture from your original text. so just to be clear, you are not a pepperstone client? 1)i wouldnt click the link if i were you. might be phishing 2)if u are not a client of pepperstone, how would they have your name/number? your broker/some other company u registerd demo accounts with sold the info/leak? same way how im pretty sure many receive cold calls from "ufx trading" but yeah, im pretty sure its phishing. as i myself am a pperstone client, and have not received such smses.

aah , no problem..

You´re a nice and smart guy.. wish you all the best with pepperstone.

I just explained my reasons why I´m not.
My trading style requires cutting trades with a scalpel and the conditions weren´t given.

But in other situations, like longer position build or leverage they are absolutely okay.

Just the conditions for me weren´t given, that´s why I quit with them within hours.( and now the Spam SMS)

Good luck anyway and have a nice weekend.

Guido
Risiko birgt immer auch die Chance.
  • #16
  • Jun 11, 2018 11:30am Jun 11, 2018 11:30am
If your issue has been resolved, what's the point of opening this thread? I see they deleted you from your database after you made an inquiry to their support. Next time try to use additional phone number which you don't use daily to receive notifications.
  • #17
  • Jun 11, 2018 11:37am Jun 11, 2018 11:37am
Quoting available
If your issue has been resolved, what's the point of opening this thread? I see they deleted you from your database after you made an inquiry to their support. Next time try to use additional phone number which you don't use daily to receive notifications.
The issue wasn t solved, they repeated.
And the reason to open the threasd was; I kept my promise.
BTW- thx to keep it alive

As a reliable person with no bad interests I don t think about to use additional numers or such stuff.

Guido
Risiko birgt immer auch die Chance.
  • #18
  • Jun 11, 2018 8:07pm Jun 11, 2018 8:07pm
Quoting Sesamstrasse
{quote} Nope, I don t recieve anything, I am not subscribed and Pepperstone isn t my broker. As I already wrote in my initial post: When my broker (with an excellent orderexecution) moved from Malta to Cyprus(and the regulatory changed) #I wanted to have another option.. so I tested Pepperstone-- After 3-5 trades( 1-2 days) I decided the orderexecution isn t reliable, I withdraw my money and ccutted he whole connection. I DID NOT GIVE TMEM THE PERMISSION TO USE MY CELLPHONE!- - JUST TO MAKE IT CLEAR- And weeks ago they started with spam-- How would...
you seem like an unstable person, if something this small send u mad how do you maintain a stable mind to trade? I get sms advertising i don't really give a F%^k it's the new email. just opt out did u really expect them to call every bloody client to ask if it was ok?
  • #19
  • Last Post: Jun 12, 2018 12:53am Jun 12, 2018 12:53am
Quoting LuKa12
{quote} you seem like an unstable person, if something this small send u mad how do you maintain a stable mind to trade? I get sms advertising i don't really give a F%^k it's the new email. just opt out did u really expect them to call every bloody client to ask if it was ok?

Of course you´re allowed to have your own meaning..

Not sure if you really understand I already chatted with them and they wrote they donot continue..
For that: just read and you know it;-)

But as you can see I found a solution to attack back and share my bad experience about bad order execution and the SMS stuff
With your post you supported my resistance..
Risiko birgt immer auch die Chance.
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