Advice needed to recover my funds from IB/broker | Forex Factory

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Advice needed to recover my funds from IB/broker

  • #1
  • First Post: Jan 11, 2018 1:17pm Jan 11, 2018 1:17pm
Friends!
I opened an account with fxgiants UK(8SAFE UK LIMITED), via IB globegain.com. They were recommended to me as a reliable, regulated broker.
I traded for 3 months, everything was almost normal.

Suddenly, one morning I saw a fake on my account, see:
My last deal in this company, it looked like this:

Buy 0.10 gbpusd. 1.34436 2017.12.28 09:29:39 1.34409 0.00 0.00 0.00 -2.70

The next day, it began to look like this:
Buy 0.10 gbpusd. 1.34436 2017.12.28 09:29:39 1.34409 0.00 0.00 0.00 -858.31

Nothing has changed, except for the level of loss: $ -2.70 have turned into - $ 858.31 .....
Absurdity! They stole from my account $ 855.61 !!!

I wrote to everyone e-mail, personal account manager.
I did not receive any answer. Nothing. The error is not corrected !!!
All documents and evidence are preserved. I am sending a complaint to the FCA (no. 585561), what else can I do?
Advise please. Thank you in advance for your support !!!
  • #2
  • Jan 16, 2018 12:18pm Jan 16, 2018 12:18pm
FxGiants is just a subsidiary of IronFx Global Ltd. You now know why it happened.
  • #3
  • Jan 17, 2018 5:27am Jan 17, 2018 5:27am
Friends! I have a positive experience of battle with brokers-Scamm.
Ok, let's see now, I sent complaints to FCA and Financial Ombudsman Service.
Interestingly, this time will protect my rights British justice and the British monarchy?
I will inform everyone later. Thank you!
  • #4
  • Jan 29, 2018 5:58am Jan 29, 2018 5:58am
Friends! I finally received an official response from [email protected] .....
Only after I applied to the FCA and Financial Ombudsman Service ....

"We will investigate your case thoroughly and we will provide you with our findings."
You should expect our response within the next 8 weeks. "....

Before, they were just silent. The war has begun, the process is launched!
By the way, I returned the deposit in the usual way. It remains to return my profits! Wait for the news from me!
  • #5
  • Jun 4, 2018 12:54pm Jun 4, 2018 12:54pm
Quoting Sniper-FX
Friends! I finally received an official response from [email protected] ..... Only after I applied to the FCA and Financial Ombudsman Service .... "We will investigate your case thoroughly and we will provide you with our findings." You should expect our response within the next 8 weeks. ".... Before, they were just silent. The war has begun, the process is launched! By the way, I returned the deposit in the usual way. It remains to return my profits! Wait for the news from me!
Sooooo...how did this story end?

Did you get your money back?
  • #6
  • Jan 15, 2019 9:15am Jan 15, 2019 9:15am
Friends, I welcome you again. How nice I am to write these lines !!!
Whoever remembers this story will understand me.
Hooray, victory again. The next major and experienced fraud broker is punished! We the trader, won once again!
I received a positive response from the Financial Ombudsman to my complaint. I have been waiting for this year and have done a lot of work, but this is so.
Here is the result:


"Further to the Financial Ombudsman’s letter of 14 December 2018 regarding your complaint about trading account number 13030320, we have arranged for a payment of $1050.06 to be made to you. Please find a breakdown of this amount below.



Trade profit: $855.61

Interest: $68.45

Trouble & Upset: $126

TOTAL: $1050.06



Kind Regards,

Compliance Department

Notesco UK Limited

FXGiants"


I urge you all,do not be silent and fight for your rights! I hope my experience will help many. Thanks for all the support!
  • #7
  • Jan 21, 2019 8:13pm Jan 21, 2019 8:13pm
Kudos to you! A scam broker is a nightmare for all traders, glad that we have found the one we are satisfied with right now! And thanks for sharing this to all fellow traders here on FF
  • #8
  • May 14, 2019 2:32pm May 14, 2019 2:32pm
[quote=Sniper-FX;10662501]Friends! I opened an account with fxgiants UK(8SAFE UK LIMITED), via IB globegain.com. They were recommended to me as a reliable, regulated broker. I traded for 3 months, everything was almost normal. Suddenly, one morning I saw a fake on my account, see: My last deal in this company, it looked like this: Buy 0.10 gbpusd. 1.34436 2017.12.28 09:29:39 1.34409 0.00 0.00 0.00 -2.70 The next day, it began to look like this: Buy 0.10 gbpusd. 1.34436 2017.12.28 09:29:39 1.34409 0.00 0.00 0.00 -858.31 Nothing has changed, except for the level of loss: $ -2.70 have turned into - $ 858.31 ..... Absurdity! They stole from my

If the broker is regulated, it is very easy to recover your money. First, check if they are regulated with the proper authorities.
  • #9
  • May 14, 2019 2:49pm May 14, 2019 2:49pm
Quoting salimc
If the broker is regulated, it is very easy to recover your money. First, check if they are regulated with the proper authorities.
that's why it is always better to trade with registered brokers

sooner or later a trader should be able to recover stolen profits / deposits / money
  • #10
  • May 14, 2019 3:50pm May 14, 2019 3:50pm
Quoting MXT
{quote} that's why it is always better to trade with registered brokers sooner or later a trader should be able to recover stolen profits / deposits / money
In very rare case it can be recovered provided if the broker is regulated.
  • #11
  • May 23, 2019 4:02am May 23, 2019 4:02am
Most of the time it is totally impossible to recover funds from unregulated brokers if they try to scam you. They are shady and difficult to deal with them. On the other hand with regulated brokers most of the time there is no problem to deal, because they have to keep their reputation intact. Otherwise they will lose their license which cost them tones of money. That's why best advice is never trade with unregulated broker!
  • #12
  • May 23, 2019 3:48pm May 23, 2019 3:48pm
If all was happened just like you describe here I highly doubt something can really be done. It's way too obvious scam anyway for any real case. They probably just do that on random basis with a lot of accounts here anyway. So please let get it going. Oh, I see you already recovered - great!!!!
  • #13
  • May 24, 2019 7:38pm May 24, 2019 7:38pm
Quoting salimc
...If the broker is regulated, it is very easy to recover your money. First, check if they are regulated with the proper authorities.
Not necessarily true. Your chances increase if the broker has some strong regulation, but you must understand the scope and limitations of the regulation.

It usually takes several months to get your money back. In fact, op first contacted UK FOS in Jan 2018 and the final decision came in Dec 2018. 11 months?

Much better to use an ounce of prevention: deal with honest company from the beginning. OP is lucky he had a favorable outcome.
  • #14
  • Last Post: May 24, 2019 9:27pm May 24, 2019 9:27pm
Quoting forevermaat
{quote} Not necessarily true. Your chances increase if the broker has some strong regulation, but you must understand the scope and limitations of the regulation. It usually takes several months to get your money back. In fact, op first contacted UK FOS in Jan 2018 and the final decision came in Dec 2018. 11 months? Much better to use an ounce of prevention: deal with honest company from the beginning. OP is lucky he had a favorable outcome.
That's will be the wisest decision
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