AxiTrader service outage | Forex Factory

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AxiTrader service outage

  • #1
  • First Post: Dec 18, 2017 5:15am Dec 18, 2017 5:15am
There was a service outage last night and i lost out on a 1.9% gain on account because i couldnt close the trade. The outage was only on 2 pairs and they didn't bother to communicate to anyone holding a position on those pairs. When confronted they said we simply had an outage and we didn't need to communicate because it wasn't planned. People are trying to run a business here an if this was any other service provider, say your TV service, you would expect communication. I am closing my account an anyone serious about trading shouldn't use their services as they are not professional.
  • #2
  • Dec 18, 2017 5:34am Dec 18, 2017 5:34am
Quoting EcoTrader
There was a service outage last night and i lost out on a 1.9% gain on account because i couldnt close the trade. The outage was only on 2 pairs and they didn't bother to communicate to anyone holding a position on those pairs. When confronted they said we simply had an outage and we didn't need to communicate because it wasn't planned. People are trying to run a business here an if this was any other service provider, say your TV service, you would expect communication. I am closing my account an anyone serious about trading shouldn't use their...
Pretty sad to read your story. I thought they were one of the best to deal with in this business...
  • #3
  • Dec 18, 2017 7:28am Dec 18, 2017 7:28am
Yeah, I had the same issue, but I just rang them on the phone and asked them to close it for me from their end. Which they did.
  • #4
  • Dec 27, 2017 9:26am Dec 27, 2017 9:26am
The company provides services and is responsible for their quality. If you suffered a loss because of failures that happened in the company, it is a problem of the broker not the trader. The broker needs to compensate for the loss. But here there is still such a moment, what we need to prove is that you really wanted to close the deal at the time. Here I see 2 options, either leave it as is, if you made a profit on the deal (although they could get more), or ask to cancel the deal if you have lost profit because of the fact that you are unable to close the deal. If you had severely unprofitable trade, the broker most likely will not cancel it, but you can ask to close the order retroactively and recalculate it, thus reducing the loss. I've seen many cases where people did so.
  • #5
  • Last Post: May 18, 2019 1:50pm May 18, 2019 1:50pm
Quoting EcoTrader
There was a service outage last night and i lost out on a 1.9% gain on account because i couldnt close the trade. The outage was only on 2 pairs and they didn't bother to communicate to anyone holding a position on those pairs. When confronted they said we simply had an outage and we didn't need to communicate because it wasn't planned. People are trying to run a business here an if this was any other service provider, say your TV service, you would expect communication. I am closing my account an anyone serious about trading shouldn't use their...
their online chat is bad!
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