New position opened with 500 pips negative at pepperstone

Hi Guys,

About 1h ago I opened a new USDJPY position and started with 500 pips negative.

Currency pair: USDJPY
Entry Price: 116.741
Date: 30/11/2017 3:50:03 [Sydney time]
Broker: Pepperstone
Platform: cTrader

The real price at this time was 111.72.

I had to fill a form and they asked 01-02 working days to solve this issue.

Is anyone having the same issue?

Thanks.

I had an issue 10 hours ago (must have been the same time as yours). Every time (3 times) I placed a "buy" order and the order was immediately stopped out. Ok, I only lost 2 pips each time (total 6 pips). I have also sent in a "Trade Investigation Form", and was told that this issue would be resolved in 1 to 2 days. The worst thing is I missed out on a profitable trade. (ha, ha, may have lost that profit later)

According to Pepperstone, cTrader had gone mad and multiple new position from the clients were affected, both positively and negatively.
They already fixed my crazy -500 pips order and the balance as well.
Everything is running fine now.
Thanks for your comment.
Cheers.

I am back to normal and all seems OK at the moment

sorry to hear it about them!