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Pepperstone AU accounts being moved to Pepperstone UK 0 replies

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Pepperstone Forex

  • #3,301
  • Sep 11, 2017 4:46am Sep 11, 2017 4:46am
Quoting Madis
Hello everybody, I have a problem with pepperstone i want to discuss about. My most profitable trading strategy is an mix of automated trading and manual trading. Now i was on vocation when pepperstone announced moving accounts under UK regulatory, and i have 2 weeks until my accounts go to close only mode and 2 weeks more then account will be closed. This colud not happen in worst time. I had large amount of positions open when they switched my account to close only mode, so i cant adjust or add hedging positions. Tomorrw they will close my account...
I sympathize with you as i usually have between 10% and 30% in DD ..... and when I got the same message I was not very happy.... a couple of months warning would have been much better.

I will probably now swap over to UK account as until now the Pepperstone service has been good.

But this is why I advocate to anyone that trades with a large DD, to use multi-brokers and spread the risk.

I already lost open trades when Alpari UK went into admin so this is the second time I have "lost" money.
  • #3,302
  • Sep 12, 2017 5:02am Sep 12, 2017 5:02am
Yesterday I requested the UK Pepperstone account from my existing AU account web portal
I had to download the usual ID copy and answer the usual questions of experience. It took just 5 minutes
This morning I received the new account details, transferred the money across and now back up and trading.
  • #3,303
  • Sep 24, 2017 9:19am Sep 24, 2017 9:19am
I trade to Pepperstone UK PepperstoneUK-Edge10 using vps located in Slough UK
Few days ago Ping latency was under 1 ms to PepperstoneUK-Edge10 through DC 1
Now I am connected to PepperstoneUK-Edge10 through DC 2 ping around 3 ms and ping through DC 1 is over 30 ms
Why this problem?
  • #3,304
  • Sep 28, 2017 8:55am Sep 28, 2017 8:55am
Quoting mattrader
Dear all, Does anyone trade with this broker? If you have experience with them kindly post here. More Australian broker coming up. Here is the link to their website http://pepperstone.com/
yeah I think I know a friend who used to use Pepperstone, but what surprised me was that, he never used any real account with them, he was only on demo, when I asked he said, "Pepperstone for cmp" I still don't know what that means, I guess his experience with these guys was not the best one.
  • #3,305
  • Oct 3, 2017 11:27am Oct 3, 2017 11:27am
Since they kicked me out of AU and forced me to open accounts with Pepperstone UK my trading conditions got worse because they removed my rebates. I've been trying to resolve this unsuccessfully for about a month now. Last time I heard from them they said they're looking into this. I just can't see how something like restoring my former trading conditions I had with AU branch could be so complicated. Just switch my rebates back on and be done with it! Or say you don't want to and I'll leave. How hard can it be?

My last email was left unanswered and it's been a week now.
  • #3,306
  • Oct 3, 2017 6:14pm Oct 3, 2017 6:14pm
Quoting Primi
Since they kicked me out of AU and forced me to open accounts with Pepperstone UK my trading conditions got worse because they removed my rebates. I've been trying to resolve this unsuccessfully for about a month now. Last time I heard from them they said they're looking into this. I just can't see how something like restoring my former trading conditions I had with AU branch could be so complicated. Just switch my rebates back on and be done with it! Or say you don't want to and I'll leave. How hard can it be? My last email was left unanswered...
Same here, I have had nothing about issues since having to open an account under UK.
Currently looking at moving my funds elsewhere, unless Pepperstone can soon match their UK service to the service I recieved under their Australian account.
  • #3,307
  • Oct 4, 2017 6:07am Oct 4, 2017 6:07am
Quoting deankenny21
{quote} Same here, I have had nothing about issues since having to open an account under UK. Currently looking at moving my funds elsewhere, unless Pepperstone can soon match their UK service to the service I recieved under their Australian account.
I've moved most of my funds to IC Markets. Pepperstone take at least a week to respond to my emails, and when they respond they don't address my email, so I'm stuck waiting another week for a response...

IC Markets respond to my emails within the hour - usually just an acknowledgement, but then the issue is resolved within a few hours. Can't say enough good things about IB.
  • #3,308
  • Oct 4, 2017 6:13am Oct 4, 2017 6:13am
Pepperstone is broken - tried to open a new myfxbook autotrade account with PS UK as they shut down my PS AU account.

I opened it, emailed their backoffice to tell them about it, connected it to myfxbook - then - surprise suprise, myfxbook said they weren't the IB so couldn't accept my account. Emailed PS UK, a week later they told me that they were looking into their IB relationships and would get back to me when the review was done. At no point in the myfxbook account opening process did they tell me that they couldn't accept myfxbook, so that's 2 weeks of trading wasted. They also couldn't tell me if and when myfxbook would ever be approved.

PS UK is a shambles, avoid like the plague.
  • #3,309
  • Oct 4, 2017 7:54am Oct 4, 2017 7:54am
Touch wood, I have not had any issues since the move from AUS to UK account.

The only thing I noticed was that AUSUSD swap was no longer positive on the buy but maybe that is normal process with the rising rates in the US ..... be interesting whether anyone can confirm there is a difference in the offered swap rates between the two offices.

I have not yet tried to withdraw money, usually I take out some every month so maybe will try that soon.
For the moment I keep trade levels low as I have many other brokers I have not really noticed any big differences/problems (yet)
  • #3,310
  • Oct 6, 2017 3:54am Oct 6, 2017 3:54am
Quoting NoStopsXXL
Touch wood, I have not had any issues since the move from AUS to UK account. The only thing I noticed was that AUSUSD swap was no longer positive on the buy but maybe that is normal process with the rising rates in the US ..... be interesting whether anyone can confirm there is a difference in the offered swap rates between the two offices. I have not yet tried to withdraw money, usually I take out some every month so maybe will try that soon. For the moment I keep trade levels low as I have many other brokers I have not really noticed any big differences/problems...
I never had any problems until I had to contact support. On the technical/trading side they are fine, it's just their support department that is incompetent.
  • #3,311
  • Oct 10, 2017 3:57pm Oct 10, 2017 3:57pm
What good does it make if the trading seems fine. Sooner or later there will be a problem I don't want to have to deal with these incompetent people anymore. If they can't even solve the easy problems wait till you have a serious one. Regulation or no regulation, they will have to work hard to repair their damaged reputation but I lost interest in them completely. They can go belly up tomorrow for all I care.
  • #3,312
  • Oct 23, 2017 8:59am Oct 23, 2017 8:59am
posted on FPS



REGULATED SACMMER!!! DELETED ALL LIVE ACCOUNTS TO WIPE OUT ALL SCAMMING EVIDENCES!!!

REGULATED SCAMMER!!!!

They let my order 23347447 closed with slippage/spread over 245.7 pips (2457 points), Stop out my account with level -316.7%.

Recently I wanna rise a court case here, guess what? They just did the same scam thing as Plus500 had ever done to me:

THEY DELETED ALL MY LIVE ACCOUNTS!!!

3 ACCOUNTS I HAD EVER TRADED, NOW ALL GONE!!!

I had applied their account for years, even never deposit a buck, they at least kept 1 live account for years, now they to delete them ALL for COVERING ALL THEIR SCAMMING EVIDENCES.

Like this NO PRICE TICK black hole:
http://i.imgur.com/OSn7fgF.png

and spread/slippage over 245.7 pips like above.

Now they wiped out all the evidences.

They did NOT even worth 1 star, if -5 starts is available choice, I will give it -5 stars.

Stay away from this "tech issue" & slippage scammer.


Oct 25, 2016 - 1 Star About this screenshot, I had one more thing to provide.

http://i.imgur.com/OSn7fgF.png

The price dark gap without any price update will happen only on your live account and with some trades there.

Other live accounts without trading and fund, or demo accounts won't have such "tech issues".

So you will see different situations with other inactive accounts when you are trading, such as different price tick update and different price chart.

Same pair, but different price action in different account? IS IT HONEST FOR ANY TRUE ECN BROKER? REALLY?

Sep 11, 2016 - 1 Star For currnent time, I will suggest that just stay away from #Pepperstone, they have many excuses before and even after user got evidences they had some problems. They may be good before, but now they are NOT, maybe even changed into a scammer.



Be careful, regulation can not guarantee a broker don't do dirty things to you, they may fake out "tech issues" when you get a good entry trade or in profit.



For ex., the classic "tech issue" is to blame on your ISP was suck, but the fact is, even on their official suggested VPS, MT4 will disconnect "at the correct moment" when you will get a best entry. Such as, it had happened on the last biggest NFP news event of the year 2016. I had provided evidence but they never want to investigate what had happened.



On the last NFP, they even didn't let me close my trade when my account still has some fund in it, I wanted to close the loss trade when the account has level about 30%, but I can not close it buy one click trade at that moment, my order just disappeared, and my account was stopped out 3 seconds after my order was created with -316%, not even close to +20% stop out level they claimed. The spread was high at the news event but only under control at most stop out 20% or let me close it manually will be about 30% remain, and they just Hudini my order and took the price even did not exist higher over 900 points on the chart and let my account became -316% level.



When I ask about the account level, they said "No problem", just as any execuses when they were not got caught.



See this "CRITICAL ISSUE" I had caught here:



http://i.imgur.com/OSn7fgF.png



They finally compensated this order *only*, but only the one I stared on it and caught. they won't admit anything if you did not stare on the chart and catch the dirty thing personally. (But if I have to do it, how come I using an EA to trade for me? Even manually trader can not 24/7 stare on the chart, not even an EA trader.)



And sometimes another classic "tech issue" is lost price ticks (price doesn't update) on your trading account when you have some order with good entry or your EA will catch good entry, they just don't tick your EA new price. They call its tech issue or "NO OTHER CLIENT HAS PROBLEM BUT YOURSELF PROBLEM".



Yes, it's true, you will get "ONLY YOU HAVE PROBLEM", it will only happen on your current trading account, but you won't get any problem if your account is not using and 0.0 deposit in it. The "RESTING" accounts will perform without even any piece of problem just like a Demo account very well.



I had done some tests on 2 accounts in the same time with 2 MT4, the empty account would connect well and price ticks normally, but on the account which had fund within and doing trade, it just doesn't get price ticks normally for over minutes many times, and disconnected oftenly when the trend is good to you. (I had to do EA notification to catch such dirty things to see how often and how long they disconnect my trading account when my EA had chances to get good trend or an order in profit. They just don't want my EA to scalp it in profit by dirty disconnected my account even on NYC VPS they official recommended.)



All these suspicious dirty scam things they won't admit until you got iron evidence like a screenshot with dark price gap, if you got evidence, they will just take the part you caught, but never compensate others trades which may have the same problerm that you did not catch it.



All these they call "tech issues", and regulation could not help on tech issues, but they will keep shooting you issue, issue, issue, issue... again and again on your current trading live account. If you do not stare on the chart 24/7, then you could not catch them, and regulation won't say they are scamming but tech issues.



Did Pepperstone scam? I don't know. Did Pepperstone always has some TERRIBLE CRITICAL ISSUES? I can confirm that with my live trading experience.



However, you will finally trapped by tons of "TECH ISSUES" and lose all your money there.



Maybe they will be stunning again someday in the future, - BUT - in current phase, for your own money good, I won't suggest to trade with them, and hope you are clever enough to stay away from Pepperstone.
REGULATED SACMMER!!! DELETED ALL LIVE ACCOUNTS TO WIPE OUT ALL SCAMMING EVIDENCES!!!

REGULATED SCAMMER!!!!

They let my order 23347447 closed with slippage/spread over 245.7 pips (2457 points), Stop out my account with level -316.7%.

Recently I wanna rise a court case here, guess what? They just did the same scam thing as Plus500 had ever done to me:

THEY DELETED ALL MY LIVE ACCOUNTS!!!

3 ACCOUNTS I HAD EVER TRADED, NOW ALL GONE!!!

I had applied their account for years, even never deposit a buck, they at least kept 1 live account for years, now they to delete them ALL for COVERING ALL THEIR SCAMMING EVIDENCES.

Like this NO PRICE TICK black hole:
http://i.imgur.com/OSn7fgF.png

and spread/slippage over 245.7 pips like above.

Now they wiped out all the evidences.

They did NOT even worth 1 star, if -5 starts is available choice, I will give it -5 stars.

Stay away from this "tech issue" & slippage scammer.


Oct 25, 2016 - 1 Star About this screenshot, I had one more thing to provide.

http://i.imgur.com/OSn7fgF.png

The price dark gap without any price update will happen only on your live account and with some trades there.

Other live accounts without trading and fund, or demo accounts won't have such "tech issues".

So you will see different situations with other inactive accounts when you are trading, such as different price tick update and different price chart.

Same pair, but different price action in different account? IS IT HONEST FOR ANY TRUE ECN BROKER? REALLY?

Sep 11, 2016 - 1 Star For currnent time, I will suggest that just stay away from #Pepperstone, they have many excuses before and even after user got evidences they had some problems. They may be good before, but now they are NOT, maybe even changed into a scammer.



Be careful, regulation can not guarantee a broker don't do dirty things to you, they may fake out "tech issues" when you get a good entry trade or in profit.



For ex., the classic "tech issue" is to blame on your ISP was suck, but the fact is, even on their official suggested VPS, MT4 will disconnect "at the correct moment" when you will get a best entry. Such as, it had happened on the last biggest NFP news event of the year 2016. I had provided evidence but they never want to investigate what had happened.



On the last NFP, they even didn't let me close my trade when my account still has some fund in it, I wanted to close the loss trade when the account has level about 30%, but I can not close it buy one click trade at that moment, my order just disappeared, and my account was stopped out 3 seconds after my order was created with -316%, not even close to +20% stop out level they claimed. The spread was high at the news event but only under control at most stop out 20% or let me close it manually will be about 30% remain, and they just Hudini my order and took the price even did not exist higher over 900 points on the chart and let my account became -316% level.



When I ask about the account level, they said "No problem", just as any execuses when they were not got caught.



See this "CRITICAL ISSUE" I had caught here:



http://i.imgur.com/OSn7fgF.png



They finally compensated this order *only*, but only the one I stared on it and caught. they won't admit anything if you did not stare on the chart and catch the dirty thing personally. (But if I have to do it, how come I using an EA to trade for me? Even manually trader can not 24/7 stare on the chart, not even an EA trader.)



And sometimes another classic "tech issue" is lost price ticks (price doesn't update) on your trading account when you have some order with good entry or your EA will catch good entry, they just don't tick your EA new price. They call its tech issue or "NO OTHER CLIENT HAS PROBLEM BUT YOURSELF PROBLEM".



Yes, it's true, you will get "ONLY YOU HAVE PROBLEM", it will only happen on your current trading account, but you won't get any problem if your account is not using and 0.0 deposit in it. The "RESTING" accounts will perform without even any piece of problem just like a Demo account very well.



I had done some tests on 2 accounts in the same time with 2 MT4, the empty account would connect well and price ticks normally, but on the account which had fund within and doing trade, it just doesn't get price ticks normally for over minutes many times, and disconnected oftenly when the trend is good to you. (I had to do EA notification to catch such dirty things to see how often and how long they disconnect my trading account when my EA had chances to get good trend or an order in profit. They just don't want my EA to scalp it in profit by dirty disconnected my account even on NYC VPS they official recommended.)



All these suspicious dirty scam things they won't admit until you got iron evidence like a screenshot with dark price gap, if you got evidence, they will just take the part you caught, but never compensate others trades which may have the same problerm that you did not catch it.



All these they call "tech issues", and regulation could not help on tech issues, but they will keep shooting you issue, issue, issue, issue... again and again on your current trading live account. If you do not stare on the chart 24/7, then you could not catch them, and regulation won't say they are scamming but tech issues.



Did Pepperstone scam? I don't know. Did Pepperstone always has some TERRIBLE CRITICAL ISSUES? I can confirm that with my live trading experience.



However, you will finally trapped by tons of "TECH ISSUES" and lose all your money there.



Maybe they will be stunning again someday in the future, - BUT - in current phase, for your own money good, I won't suggest to trade with them, and hope you are clever enough to stay away from Pepperstone.
  • #3,313
  • Oct 23, 2017 9:14am Oct 23, 2017 9:14am
Quoting juisen25
Stop out my account with level -316.7%.
black hole: http://i.imgur.com/OSn7fgF.png
the gap caused an 11$ loss on your account (according to the screenshot you provided, that is a 1% loss .. not a 360% loss.
plus you are on the 1 minute chart .. so the gap is sure NOT 237 pips ...

also on a demo account the broker has not to come up with liquidity as there is no real buy/sell happening .

with all that said, i had some slipage issues as well with pepperstone.
but the support of them is great. never had any issues with them and they usually really easy to get back to you as well.

unless your inquiry was the same style as the spam report .. then I do understand them just deleting your accounts
if you want somethings from someone (they not required to give you) .. it does work alot better if you not threatening them

just a tought.
also the gap did surely not cause your account to blow, as its show clearly on your own screenshoot you repeating here that the gap caused a 1% drawdown after the retracement. si it apears like that the gap itself did not cause any loss at all .. but the top you bought did.

thats hardly the brokers fault.

oh and one more thing .. you bought a position worth 33.000 USD and contributed only 1000$ yourself,
thats is simply suicidal if the EA/Algo is not prepared to hedge or close the trades accordingly.
keep in mind the broker gave you a 32.000$ credit ... via leverage, and even let you gamble with it when it was pretty clear that you going to make a nose-dive.
thats pretty generous.

in fact, i would be thankful that they do not sue your ass for the missing 3600$ in your account and "just" removed the balance instead.
  • #3,314
  • Dec 5, 2017 7:34pm Dec 5, 2017 7:34pm
Pepper added 4 cryptos (including Bitcoin) to their CFD offering:

https://pepperstone.com/en/forex-tra...yptocurrencies

Given it's a CFD, you don't own the coins, but you can trade them with up to 10:1 leverage.
FXGears.com
  • #3,315
  • Dec 5, 2017 10:05pm Dec 5, 2017 10:05pm
Hello guys,

Just want to share my experience here. They have been great to me. Customer support are super reachable and responsible. I started trading forex since 2012 and have been with them the whole time never change to other brokers.

I am a Canadian citizen currently living in Canada. They stopped taking north american clients a while ago like others. But I ended up keeping my account. Never had any issue funding or withdrawing.

Super awesome broker. You won't regret.
Whatever is happening right now has happened before and will happen again.
  • #3,316
  • Dec 7, 2017 3:40am Dec 7, 2017 3:40am
I have been trading with these guys for 4 years. Not a perfect broker. But right now my market orders are being delayed execution by 3-5 seconds and it's pissing me off. I sent support an email including their boss Phil Horner to stop it if they are doing some magic mumbo jumbo out there. If this does not improve I will change broker after being with them for 4 years.
  • #3,317
  • Dec 12, 2017 9:14am Dec 12, 2017 9:14am
Quoting maflip
I have been trading with these guys for 4 years. Not a perfect broker. But right now my market orders are being delayed execution by 3-5 seconds and it's pissing me off. I sent support an email including their boss Phil Horner to stop it if they are doing some magic mumbo jumbo out there. If this does not improve I will change broker after being with them for 4 years.
big lots?
  • #3,318
  • Dec 12, 2017 10:51am Dec 12, 2017 10:51am
Quoting DavidRP
{quote} big lots?
5-20 lots. It doesn't happen anymore after I sent them an email. They blame it on their liquidity provider.
  • #3,319
  • Edited 4:32am Dec 13, 2017 1:54am | Edited 4:32am
nuff said, rip profit from newyear rally on criptocurrency...will leave those scrubs asap
fcuk this broker guys
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  • #3,320
  • Dec 13, 2017 2:15pm Dec 13, 2017 2:15pm
Quoting MaxViolet
nuff said, rip profit from newyear rally on criptocurrency...will leave those scrubs asap fcuk this broker guys {image} {image}
I don't know what's going on with Pepperstone now. Couple of days ago they delay my execution by 3-5 seconds. I also notice they stop my data from coming if trades is going my way big time then they resume. I don't think it's a coincidence since it happens most of the time when I'm in a trade. Been with these guys for a long time. I don't know now I'm starting to think of changing broker. Anyone else having delayed execution, data freeze etc etc etc?
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