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FYI: InterbankFX has integrity

  • #21
  • Sep 17, 2006 11:11am Sep 17, 2006 11:11am
Quoting BurgerKing
And the better ones are a well kept secret.
nah, they are all that bad

bad, is a relative word
Relax and be happy.
  • #22
  • Sep 17, 2006 5:27pm Sep 17, 2006 5:27pm
Quoting smjones
This document does not say this. I have read it 4 times. Could you please provide where this text is and what do you mean? Do you mean 500 trades in a month, a year, a day, lifetime... As far as I can tell I cannot find this statement except from you... thanks much, Scott

NOTE:
I have read the agreement at the link you provided also. This is not in that text either... Please respond...
IBFX will no longer allow more than 500 open trades at one time on one account. They were having problems with some EAs. I phoned them to confirm that it was open trades not open accounts.

They sent out some emails this is the only one I can find. This email is from about 09/01/06
Quote
Dear Interbank FX Customer,

Due to overwhelming customer response we have decided to modify our recent decision regarding open trade limitations.

We announced yesterday that the open account limit would be 100 open accounts as of the 15th of Sept. That decision was ammended this morning. The new open account limit will be 500 at any one time. This will take effect on Friday the 15th of Sept after the market closes. At this time we have identified approximately 20 accounts that this will affect. If you are one of these accounts we will be contacting you individually to help ease you through the transaction.

Remember, this change ONLY affects MT4 users.

We thank you for continued support and involvement.

Kind Regards,


The Interbank FX Team
  • #23
  • Sep 18, 2006 5:44am Sep 18, 2006 5:44am
Quoting bigballer
Here is another nice thing that Interbank FX just did!!!

I noticed they gave me a $500.00 credit for being a good customer!!!

I really like these guys!

thanks

Sounds too good to be true.
And did they tell you the reason for this generosity ???
Could they have just deposited cash into your account without a word?
  • #24
  • Sep 27, 2006 9:35am Sep 27, 2006 9:35am
i am using ibfx demo and i notice that they have gaps during news announcements, also today they froze for about a minute during durable goods news. can anyone recommend a broker that doesn't do that during news announcements? i want to trade news (straddle) and i am having a hard time finding a broker who will allow this.
  • #25
  • Sep 27, 2006 10:05am Sep 27, 2006 10:05am
Quoting nvwine
IBFX will no longer allow more than 500 open trades at one time on one account. They were having problems with some EAs. I phoned them to confirm that it was open trades not open accounts.

They sent out some emails this is the only one I can find. This email is from about 09/01/06
Quote
We announced yesterday that the open account limit would be 100 open accounts as of the 15th of Sept. That decision was ammended this morning. The new open account limit will be 500 at any one time. This will take effect on Friday the 15th of Sept after the market closes. At this time we have identified approximately 20 accounts that this will affect. If you are one of these accounts we will be contacting you individually to help ease you through the transaction

According to this statement, it says that the open account limit was 100 open ACCOUNTS. I'm not sure an account is the same thing as a trade. Did I miss something?
  • #26
  • Sep 27, 2006 10:45am Sep 27, 2006 10:45am
The point described in the 1st post is the only positive thing about interbank. I had similar situation: the messed up - they corrected, they also fix if you mess up. negative: Customer service dosen't have a clue about tehnical side of MetaTrader4 except guy calle the "tech" who is difucult to reach. As far as I know they got only 1 online representative helping customers - i asked my friends(USA) with different IPs and providers to chat with online support during their regular, unplanned, 15 minutes long server reboot (which may happen several times a day) - same person responded. They got high spread which even gets higher time to time.
  • #27
  • Sep 27, 2006 10:51am Sep 27, 2006 10:51am
Hi 5000, Welcome to Forex Factory... I noticed you signed up last week. and this is your first post.
So, have you been with IBFX long? Are these generally your experiences with them? Thanks Scott

Quoting user5000
The point described in the 1st post is the only positive thing about interbank. I had similar situation: the messed up - they corrected, they also fix if you mess up. negative: Customer service dosen't have a clue about tehnical side of MetaTrader4 except guy calle the "tech" who is difucult to reach. As far as I know they got only 1 online representative helping customers - i asked my friends(USA) with different IPs and providers to chat with online support during their regular, unplanned, 15 minutes long server reboot (which may happen several times a day) - same person responded. They got high spread which even gets higher time to time.
  • #28
  • Sep 27, 2006 11:04am Sep 27, 2006 11:04am
I used to be their customer Dec-2005 until August 2006. Their main problem constant reconnects with MT4. If this would not happen I wouldn't care about online customer support and would never speak with them. (2 problems are gone) My system is ok with high spread bt not as high as 10-20 pips on majors. Their sread seemed to be stable this summer.
Others brokers do have short(less than 1min) reconnects with MT4 but I never saw any broker with the server down for that long ans so often.

I dont subscribe to threads and dont need anything that would require registration. But once a while I wanna post and forget my reg info by that time.
  • #29
  • Sep 27, 2006 11:10am Sep 27, 2006 11:10am
They are so defensive it's incredible. Yesterday, their spreads were way out of line and they finally admitted to the problem and it was fixed. I think it is more of a management problem. They have the tools. Maybe they are growing too fast. Probably as good as anyone.

Quoting user5000
I used to be their customer Dec-2005 until August 2006. Their main problem constant reconnects with MT4. If this would not happen I wouldn't care about online customer support and would never speak with them. (2 problems are gone) My system is ok with high spread bt not as high as 10-20 pips on majors. Their sread seemed to be stable this summer.
Others brokers do have short(less than 1min) reconnects with MT4 but I never saw any broker with the server down for that long ans so often.

I dont subscribe to threads and dont need anything that would require registration. But once a while I wanna post and forget my reg info by that time.
Trade what you see - Not what you think
  • #30
  • Last Post: Sep 27, 2006 11:27am Sep 27, 2006 11:27am
Quoting leonv
i am using ibfx demo and i notice that they have gaps during news announcements, also today they froze for about a minute during durable goods news. can anyone recommend a broker that doesn't do that during news announcements? i want to trade news (straddle) and i am having a hard time finding a broker who will allow this.
Gaps during new announcements? Oh my!
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