Pepperstone USDX Rollover Fee | Forex Factory

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Pepperstone USDX Rollover Fee

  • #1
  • First Post: Edited 7:54am Mar 15, 2019 1:35am | Edited 7:54am
I want to show this Australian Broker fraud about USDX, After asking several time from them about rollover fee for USDX they says there is no fee and they also not mentioned on their any page about USDX fee but they charged and they are not answering about this. Just want to alert other traders
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  • #2
  • Mar 18, 2019 6:18am Mar 18, 2019 6:18am
You're right, I checked the specifications on my Pepperstone account and they don't charge swaps long or short on USDX.
why they charge you 546 for holding 10 lots overnight?
In my experience with email correspondence with Pepperstone support, you should receive a case reference number.
Be sure to keep copies of all correspondence and if they still won't refund, then you'll have to make formal complaint to regulator.
  • #3
  • Mar 18, 2019 6:54am Mar 18, 2019 6:54am
Quoting KoiFish
You're right, I checked the specifications on my Pepperstone account and they don't charge swaps long or short on USDX. why they charge you 546 for holding 10 lots overnight? In my experience with email correspondence with Pepperstone support, you should receive a case reference number. Be sure to keep copies of all correspondence and if they still won't refund, then you'll have to make formal complaint to regulator.
In their EMAIL just lame excuses and they are not in mood of refund their big fraud via Chat telling everybody No rollover fee or swap on USDX, Via email they are not clearing anything and they are not taking their own words responsibility, I just moved to ACTIVTRADES, what they says they fills.
  • #4
  • Mar 19, 2019 1:49am Mar 19, 2019 1:49am
Alright, glad you moved on to a different broker, but seriously, you're just going to let them take 546 dollars from you so easily?

What do you mean "they are not in the mood of refund"? What is their lame excuse?

If you could copy and paste the email response you got from Pepperstone in this thread, it would shed more light on this situation. Because honestly, for you to just let it slide simply because "they are not in the mood" is suspicious.
  • #5
  • Edited 3:18am Mar 19, 2019 2:59am | Edited 3:18am
Quoting KoiFish
Alright, glad you moved on to a different broker, but seriously, you're just going to let them take 546 dollars from you so easily? What do you mean "they are not in the mood of refund"? What is their lame excuse? If you could copy and paste the email response you got from Pepperstone in this thread, it would shed more light on this situation. Because honestly, for you to just let it slide simply because "they are not in the mood" is suspicious.
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Above snapshot of Email, All their formula to catch money from account, After this replay they are not answering me anymore or their words are finished. Even they are not taking responsibility of their own words when on Chat they saying there no kind of charges or Fee or Contract Roll-Over Fee.
I sent replay on Friday and so far not seeing any email from their side, I will not let them eat so easily, If I need to spend $2000 more on this case I will but I will set a lesson for them
This wider spread possible where a broker expires their contract. When they says they not expires contract then they charged this spread separately and it means it was a swap fee , trading fee or roll-over fee , and another evidence too much wide spread enough to kill your account and in past FXCM faced a case in court on this wider spread and they fined from court. For now I can trust on FCA regulated brokers only. I opened this thread here that I can get some formal guidelines from experts that I can prepare case in proper shape.
I'm ready to make complain against them today
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  • #6
  • Mar 19, 2019 4:49am Mar 19, 2019 4:49am
Today had a conversation with broker via Chat and they said they already replied and do what you want.
So made a Misconduct report to ASIC as I have no other option. Let's see...
  • #7
  • Mar 28, 2019 2:17am Mar 28, 2019 2:17am
Hi,
Pepperstone.com investigate again and they found internal error with LP and they accept my case and as a result they refund me Contract Rollover + Lose trade too
Total $680 as goodwill gesture. They cooperate me in this matter. I'm going to attach snapshot of my account as it's social responsibility .
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  • #8
  • Mar 28, 2019 3:48am Mar 28, 2019 3:48am
I'm happy to hear this, thank you for the update.
  • #9
  • Jun 12, 2019 5:03am Jun 12, 2019 5:03am
Quoting Deevog
I want to show this Australian Broker fraud about USDX, After asking several time from them about rollover fee for USDX they says there is no fee and they also not mentioned on their any page about USDX fee but they charged and they are not answering about this. Just want to alert other traders {image}
Hello Deevog!
I have the same situation,
Advise me how to investigate with them? please.
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Silber
  • #10
  • Jun 12, 2019 6:49am Jun 12, 2019 6:49am
Quoting silberpav
{quote} Hello Deevog! I have the same situation, Advise me how to investigate with them? please. {image}
It's a very frustration to see like this , first of all they are not showing any Contract rollover date on any side in MT4 Spec neither on their Website. I also made misconduct report to regulator Australia, they also said it's internal problem, In my case they emailed me twice with two different answers like they pretending. So I posted on different websites as review and they took pressure of negative reviews and return funds and said Goodwill.

It's clearly violation when a Broker not telling Contract Rollover Date and on Web chat they always says there no rollover. Last day another trader sent me report same like yours.

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  • #11
  • Jun 12, 2019 7:04am Jun 12, 2019 7:04am
Quoting Deevog
{quote} It's a very frustration to see like this , first of all they are not showing any Contract rollover date on any side in MT4 Spec neither on their Website. I also made misconduct report to regulator Australia, they also said it's internal problem, In my case they emailed me twice with two different answers like they pretending. So I posted on different websites as review and they took pressure of negative reviews and return funds and said Goodwill. It's clearly violation when a Broker not telling Contract Rollover Date and on Web chat they...
Gracias amigo!
Silber
  • #12
  • Jun 25, 2019 4:57am Jun 25, 2019 4:57am
Quoting Deevog
{quote} It's a very frustration to see like this , first of all they are not showing any Contract rollover date on any side in MT4 Spec neither on their Website. I also made misconduct report to regulator Australia, they also said it's internal problem, In my case they emailed me twice with two different answers like they pretending. So I posted on different websites as review and they took pressure of negative reviews and return funds and said Goodwill. It's clearly violation when a Broker not telling Contract Rollover Date and on Web chat they...
Deevog hi!,
Could you please help with complain letter to ASIC? Maybe can send me a copy of your complain (to ASIC)....which department...
Have wonderful day
Pavel
Silber
  • #13
  • Edited 6:01am Jun 25, 2019 5:51am | Edited 6:01am
Quoting silberpav
{quote} Deevog hi!, Could you please help with complain letter to ASIC? Maybe can send me a copy of your complain (to ASIC)....which department... Have wonderful day Pavel
I complained to ASIC but they replied me they can't do any or it's internal problem I was shocked on their replay, However you need to try it
https://asic.gov.au/about-asic/conta...r-trading-etc/

I'm sure I left above correct link, it's easy to complain just follow their instructions

------------------
I received IC Markets letter, read it carefully and it's very important too, That's why I moved to FCA regulated broker feeling some security
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  • #14
  • Jun 25, 2019 6:37am Jun 25, 2019 6:37am
Quoting Deevog
{quote} I complained to ASIC but they replied me they can't do any or it's internal problem I was shocked on their replay, However you need to try it https://asic.gov.au/about-asic/conta...r-trading-etc/ I'm sure I left above correct link, it's easy to complain just follow their instructions ------------------ I received IC Markets letter, read it carefully and it's very important too, That's why I moved to FCA regulated broker feeling some security {image}
Thank you very much!
Silber
  • #15
  • Jul 1, 2019 2:03am Jul 1, 2019 2:03am
I have been trading for more than a year at Pepperstone. I wrote about the problem with the USDX commission specification, but in the end the company explained the mistake and compensated me for this commission. In general, I am pleased with everything.
Silber
  • #16
  • Jul 2, 2019 12:50pm Jul 2, 2019 12:50pm
Pepperstone also charged from mine account this USDX rollover even they don't mentioned this date on anywhere, it's illegal and they they are like scam broker, I also request for refund and they simply pretending but important to tell peoples here and when peoples ask but this charge they replies different to everybody

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  • #17
  • Jul 3, 2019 5:19am Jul 3, 2019 5:19am
Quoting afshan
Pepperstone also charged from mine account this USDX rollover even they don't mentioned this date on anywhere, it's illegal and they they are like scam broker, I also request for refund and they simply pretending but important to tell peoples here and when peoples ask but this charge they replies different to everybody {image}
Same to me first they sent to me unrelated emails just to avoid refunding and later they took negative reviews notice and adjust my funds, it's ridiculous and showing a scam broker
  • #18
  • Last Post: Jul 3, 2019 8:34pm Jul 3, 2019 8:34pm
Pepperstone should notify clients a week in advance of futures roll over dates and warn them that they may get funds deducted from their account if they are holding a position in the related CFD fungible.
Pretty sure Axi Trader do this.
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