Hi All,
I need help with my XAUUSD chart as shown below. Technical Assistant at my broker claimed it already being fixed. But the problem is still there. I already followed their instructions: restart, relogin; they don't fixed the problem.
I thought it was just a one-time thing happened on Oct 23; so I could just ignore it and move on. But the exact same problem appeared on Oct 24; so it started to worry me as I traded mainly using H4 Candles.
The screenshots below are hopefully already self-explanatory. But let me just describe it a little bit here.
Picture #1. In those two days, the first four H1 Candles of the days had appeared as they should.
Picture #2. But, after switching the same chart to H4 time frame, those first H4 of the days had experienced glitches. Only the first H1 Candles' OHLC are represented in those H4 Candles.
On 24th, I've closely monitored the behavior of the live 24th's Candles. The first H4 Candle appeared normal until the end of the 4th H1 Candle. But when the 5th H1 started, it appeared it was when the problem occured.
I've checked the History Center (pressed F2). The OHLC data in those 2 H4 Candles matched with their respective H1 Candles' OHLC.
So, I would like to know, what did happened with those two H4 Candles? And how could I fixed it knowing it may keep repeating again and again..?
Thank you in advance for your assistance!
I need help with my XAUUSD chart as shown below. Technical Assistant at my broker claimed it already being fixed. But the problem is still there. I already followed their instructions: restart, relogin; they don't fixed the problem.
I thought it was just a one-time thing happened on Oct 23; so I could just ignore it and move on. But the exact same problem appeared on Oct 24; so it started to worry me as I traded mainly using H4 Candles.
The screenshots below are hopefully already self-explanatory. But let me just describe it a little bit here.
Picture #1. In those two days, the first four H1 Candles of the days had appeared as they should.
Picture #2. But, after switching the same chart to H4 time frame, those first H4 of the days had experienced glitches. Only the first H1 Candles' OHLC are represented in those H4 Candles.
On 24th, I've closely monitored the behavior of the live 24th's Candles. The first H4 Candle appeared normal until the end of the 4th H1 Candle. But when the 5th H1 started, it appeared it was when the problem occured.
I've checked the History Center (pressed F2). The OHLC data in those 2 H4 Candles matched with their respective H1 Candles' OHLC.
So, I would like to know, what did happened with those two H4 Candles? And how could I fixed it knowing it may keep repeating again and again..?
Thank you in advance for your assistance!