Problem with FX Accucharts version 7.0 by FXSOL

I use FX Accucharts, they have all the functionality that I require and really think that they are great, and would like to continue with them.
I do have one major problem with them and that is I experience very frequent disconnections...like every 10 to 15 minutes or so and it takes about 2 to 3 minutes to re-connect. This is obviously very frustrating and one cannot use these charts with live trading.
I don't have this problem with other charting sortware that I have used, so I do not think that it is my computer connection or setup (I have a broadband connection)
Does anyone also have the same problem with them? Comments would be appreciated

I have used Accucarts and FX SOl for a number of years now and have to agree that the upgrade is significant and very nice indeed. However, I have not experienced the same issue as you are having at all.

I might suggest one of three things. The first is uninstall and reinstall the accuchart. There may be a corrupted file somewhere. If that does not work, check your firewall or your antivirus software that may impede the stream at times. If that does not work, their costumer service chat through the help button on the trading desk is very good. Though, for charting tech support, you will need to contact them during regular business hours EST.

I have never NOT gotten the issues I've had to have addressed effectively and efficiently.

Frankly, I have the same issue you are having with accucharts; but with MT4. Though, I do not have a live account using MT4 as I do with Accucharts.

Good Luck - hope that helps

SeerEye

Please use the "Send Support Package" function from the help menu to send a package where we might be able to analyze your problem (and please add your problem description there as well).

Robert