ok ppl heres the low down on the broker chat
Thank you for contacting us. The next available agent will be right with you. Our goal is quality service. You may tell us how we do today by clicking HERE.
You are now chatting with 'Client Services 60'
Client Services 60: Hello, this is Jordan. How may I help you?
you: im testing on your demo and i notice a big chunk of data is missing,
you: why is this, this realy messes up my test
you: it was there earlier, now its not
you: half of yesterday just vanished
Client Services 60: What time frame are you looking at?
you: gbp-jpym m5
you: period seperators clearly shows it
Client Services 60: You may need to refresh your charts or restart the platform because this problem was fixed yesterday, my demo account are reflecting the proper data on the 5 minute time frame.
you: ok il restart it and see
Client Services 60: Ok.
you: its still missing
you: to me this makes your demo very unreliable, my moving average lines are wrong, my s/r indy is wrong
Client Services 60: What did you do, did you refresh the chart?
you: i closed mt4 and restarted
Client Services 60: Close your charts and reopen them.
you: ok i opened a new chart now, still missing
you: the period between 0-12 is missing, whole halfd a day, iv seen this before, i just wanted your input, this looks like a broker trick to me
Client Services 60: Do you see this on other currencies?
you: i have real account with you its fine, just wondering why this happens to demos, iv had acc 2 yrs, iv seen this dozens of times
you: i only monitor 1
you: but i make ea's, im testing ea on demo, now the moving averages are all messed up n my ea messed up to, now im wondering bout all the optimising i spent hundreds of hours on, this is very frustrating
you: i think your company should put effort in demo to, afterall that is what ppl try before opening account
you: i have both live and demo side by side, this isnt the first time iv seen this happen
Client Services 60: As I mentioned, the data has been restored it is just a matter of trying to get the data back on your computer....
you: still messes up testing
Client Services 60: You may want to try to delete the history folder....
Client Services 60: This appears in the Program Files/Interbank Fx folder.
you: why dont this happen on live account
Client Services 60: Then you can restart the platform to see if that works.
Client Services 60: Because the live accounts are not on the same server.
you: so demo server is unreliable, realy untestable as it gives false indicator readings
you: i seen spike few weeks ago over 500 pips on demo, but not real, this messed up indies for a few days
Client Services 60: Spikes can be corrected within the History Center.
you: im speaking for many, this whole conversation will be on the forum, we want answeres
you: why the cause for the spikes
you: what causes 500 pips spike, that ruins our test?
you: why chunks of data mysteriously disapear
you: we feel like u screwing up our ea
you: iv been talking very good bout your live service on the forum, but the demo is bad, iv actually taken up for you and told ppl live acc isnt like that, why bad demo?
Client Services 60: I believe it is not mysterious, you can see the spikes and the missing data we acknowledge it and we work to resolve it...
you: seems like the demo would be very important as it attracts new customers
Client Services 60: It would be nothing more than glitches and situations that we are working through and on.
you: this data was there, my ea traded it, then it disapeared n all arrows on chart snapped to a period seperator, i seen it happen, last yr i witnessed months disapear right in my eyes
you: i seen like 3 months just vanish
you: this happens often enough that it makes any demo testing unreliable
Client Services 60: It is something we work to fix but there is obvious technical issues every so often and it is something that you have to work through because it is demo account information and it is something we cannot go back and spend time restoring trades or fixing expert advisers.
you: this in my history data to? that would make demo worthless
you: im not asking u restore trades or fix experts, im asking for correct data
you: indies lag as it is, trading is hard as hell, last thing we need is bad data
you: no wonder 95% lose, they test on corrupt data
you: iv been around the block a few times, i just wanted have this chat to show ppl on the forum how it is, thank you very much for not denying it
Client Services 60: At this point, I have other customers who are waiting, if there is not anything further you have to discuss then I really need to move on, we are aware of the problem and work on the issues.
you: ok later
Thank you for contacting us. The next available agent will be right with you. Our goal is quality service. You may tell us how we do today by clicking HERE.
You are now chatting with 'Client Services 60'
Client Services 60: Hello, this is Jordan. How may I help you?
you: im testing on your demo and i notice a big chunk of data is missing,
you: why is this, this realy messes up my test
you: it was there earlier, now its not
you: half of yesterday just vanished
Client Services 60: What time frame are you looking at?
you: gbp-jpym m5
you: period seperators clearly shows it
Client Services 60: You may need to refresh your charts or restart the platform because this problem was fixed yesterday, my demo account are reflecting the proper data on the 5 minute time frame.
you: ok il restart it and see
Client Services 60: Ok.
you: its still missing
you: to me this makes your demo very unreliable, my moving average lines are wrong, my s/r indy is wrong
Client Services 60: What did you do, did you refresh the chart?
you: i closed mt4 and restarted
Client Services 60: Close your charts and reopen them.
you: ok i opened a new chart now, still missing
you: the period between 0-12 is missing, whole halfd a day, iv seen this before, i just wanted your input, this looks like a broker trick to me
Client Services 60: Do you see this on other currencies?
you: i have real account with you its fine, just wondering why this happens to demos, iv had acc 2 yrs, iv seen this dozens of times
you: i only monitor 1
you: but i make ea's, im testing ea on demo, now the moving averages are all messed up n my ea messed up to, now im wondering bout all the optimising i spent hundreds of hours on, this is very frustrating
you: i think your company should put effort in demo to, afterall that is what ppl try before opening account
you: i have both live and demo side by side, this isnt the first time iv seen this happen
Client Services 60: As I mentioned, the data has been restored it is just a matter of trying to get the data back on your computer....
you: still messes up testing
Client Services 60: You may want to try to delete the history folder....
Client Services 60: This appears in the Program Files/Interbank Fx folder.
you: why dont this happen on live account
Client Services 60: Then you can restart the platform to see if that works.
Client Services 60: Because the live accounts are not on the same server.
you: so demo server is unreliable, realy untestable as it gives false indicator readings
you: i seen spike few weeks ago over 500 pips on demo, but not real, this messed up indies for a few days
Client Services 60: Spikes can be corrected within the History Center.
you: im speaking for many, this whole conversation will be on the forum, we want answeres
you: why the cause for the spikes
you: what causes 500 pips spike, that ruins our test?
you: why chunks of data mysteriously disapear
you: we feel like u screwing up our ea
you: iv been talking very good bout your live service on the forum, but the demo is bad, iv actually taken up for you and told ppl live acc isnt like that, why bad demo?
Client Services 60: I believe it is not mysterious, you can see the spikes and the missing data we acknowledge it and we work to resolve it...
you: seems like the demo would be very important as it attracts new customers
Client Services 60: It would be nothing more than glitches and situations that we are working through and on.
you: this data was there, my ea traded it, then it disapeared n all arrows on chart snapped to a period seperator, i seen it happen, last yr i witnessed months disapear right in my eyes
you: i seen like 3 months just vanish
you: this happens often enough that it makes any demo testing unreliable
Client Services 60: It is something we work to fix but there is obvious technical issues every so often and it is something that you have to work through because it is demo account information and it is something we cannot go back and spend time restoring trades or fixing expert advisers.
you: this in my history data to? that would make demo worthless
you: im not asking u restore trades or fix experts, im asking for correct data
you: indies lag as it is, trading is hard as hell, last thing we need is bad data
you: no wonder 95% lose, they test on corrupt data
you: iv been around the block a few times, i just wanted have this chat to show ppl on the forum how it is, thank you very much for not denying it
Client Services 60: At this point, I have other customers who are waiting, if there is not anything further you have to discuss then I really need to move on, we are aware of the problem and work on the issues.
you: ok later