DislikedWhat is the HOTSPOT account minimum, margins and leverage compared to EFX for example?Ignored
http://www.hotspotfx.com/openacct/faq/
Connecting interactive brokers to metatrader 9 replies
Any brokers bigger than Interactive Brokers? 5 replies
Account application InterbankFX/Interactive Brokers - arbitration agreement 2 replies
No stop orders with interactive brokers? 0 replies
Interactive Brokers and Metatrader 0 replies
DislikedWhat is the HOTSPOT account minimum, margins and leverage compared to EFX for example?Ignored
DislikedAs good as their technical platform is, IB has absolutely the WORST customer service of ANY business I've had to deal with in my entire life! This is not because their reps are not knowledgeable enough (although they have plenty of those, too)... but god forbid you having to dispute anything with them. The most stuck up, insulting, condescending group of people working for a customer-facing company, IMHO.
Just last week I had to claw out of them a reversal of erroneous margin call that occurred because their mark-to-market rate for USD/JPY at the time was way off market... it took three phone calls during the most helpful of which I was told that the liquidation will stand as is no matter what. Then a manager called me back and without any apology said they would revert the liquidation. In fact, they had problems with the yen conversion rates 3 days out of five last week, resulting in incorrect cash balances in my account...
Bottom line - good for stocks/options/futures, not the best choice for FX, to say the least... also, if your stress level is important to you, look elsewhere.Ignored
Dislikedavoid hotspot
thanks to them, about $5k of my cash is has been wiped out
their platform seems to lose data when you close and reopen ..its ridiculous ..say, i have an open position with +2k profit, i often reopen the program and find that profits just vanished . the platform is currently offline as well, its unstable
ugh i feel so stupid going with hotspotIgnored
DislikedI was just about to transer my a/c to Hotspot Eur., have you had satisfaction from the support team.?
Looking forward to your reply.
CheersIgnored