DislikedHello MyForexFunds. I have contacted your support many times about an issue. Your spreads are really high on SP500 averaging 0.7 points in London and 0.5 points in NY. Other data providers (such as Eightcap) are offering much better spreads (Tradersglobalgroup is not a good data provider) If you have provided a trial account such as user AK386 suggested, I wouldn't have taken your evaluation. Very disappointed with the spreads. I hope there is consideration on improving your data and your chat support is very rude and unfamiliar with trading terms....Ignored
Thank you for bringing this up.
We will be updating our website to provide our customers a demo, read-only account to check our spreads very soon. Everyone will be able to login at any given time to check spreads.
0.5 points spread on SP500 is pretty good in my opinion considering you are trading live market conditions. Of course there are better spreads, even no spreads out there.
The support service we provide is what we care the most. I am sending you a DM to get your details and check the conversation you had with our agents to improve the quality of the service for sure. We apologize if there was bad manners from our end and we will definitely rectify it internally.
Edit: I went to check the spreads on Eightcap after you referred that they have better spreads than us. Here is 8Cap spreads screenshot from their live server. It is 118 points while ours is at around 4-5 points, 40-50 with 2 decimals.
Sincerely,
Yavuz Karadeniz
Director - Customer Care
www.myforexfunds.com