I am demo'ing a Tradeview MT4 account, and wanted to share my recent experience. See the below screenshot of this phantom spike on CAD/JPY. This spike appeared ONLY on Tradeview and IKON GM price charts (IKON GM recently bought Tradeview from RCG).
I didn't expect to see something like this, as I thought Tradeview had Straight-Through-Processing, so I sent an email to them with the attached image asking for an explanation, and here's the response I got:
"Yes when Tradeview was owned by RCG we provided a STP platform but we do not here at IKON GM. I have sent that spike image to my tech department to see if they can give me an explanation.
We “Tradeview” are not in the business of pulling broker tricks. We are trying to establish ourselves as a serious player in the future of retail forex. What I can say for certain is that we have not had one complaint against us, platform or otherwise.
Should a spike like this happen on a live platform and you can provide proof as in the attached image that you were stopped out of a position and it was our software at blame then we would credit your account."
Although I was disappointed to see this kind of spike that sure looks like a stop hunt to me, I was somewhat reassured that they stated a promise to correct the situation should this happen on a live account. Anyway, I wanted to share that, and ask if anyone else could share their experience with Tradeview. They've seemed pretty good, but I'm wondering if their switch to IKON from RGC has doomed them to being just another MT4 bucketshop.
Appreciate any feedback anyone has...
Thanks.
I didn't expect to see something like this, as I thought Tradeview had Straight-Through-Processing, so I sent an email to them with the attached image asking for an explanation, and here's the response I got:
"Yes when Tradeview was owned by RCG we provided a STP platform but we do not here at IKON GM. I have sent that spike image to my tech department to see if they can give me an explanation.
We “Tradeview” are not in the business of pulling broker tricks. We are trying to establish ourselves as a serious player in the future of retail forex. What I can say for certain is that we have not had one complaint against us, platform or otherwise.
Should a spike like this happen on a live platform and you can provide proof as in the attached image that you were stopped out of a position and it was our software at blame then we would credit your account."
Although I was disappointed to see this kind of spike that sure looks like a stop hunt to me, I was somewhat reassured that they stated a promise to correct the situation should this happen on a live account. Anyway, I wanted to share that, and ask if anyone else could share their experience with Tradeview. They've seemed pretty good, but I'm wondering if their switch to IKON from RGC has doomed them to being just another MT4 bucketshop.
Appreciate any feedback anyone has...
Thanks.