My registered seller account at MQL5.com was recently deleted along with credits, a signal, and products.(Although they are continuing to sell my products) without logical explanation. I had done nothing wrong, it has been since Friday and still no response from MQ on the matter. I worked my *** off to get my products ready for the opening of the new mql4 store. I opened a thread here when it first happened which today is still alive: http://forum.mql4.com/60499#902304 . Any threads I start at the mql5 site are however, promptly deleted.
here's about me:
I am an avid programmer, trader and poker player and have been playing poker for a living for about 5 years now. I have never scammed anyone or used any stolen credit card. I have never been labeled as a scammer at any of the forums I frequent. I am "endo" at twoplustwo.com for instance. Currently I am completely outraged. My real name is Benjamin Dixon and I have nothing to hide. I am posting my complaint here in hopes to get a quicker response from a MQ rep and also to warn other sellers and maybe hear some suggestions from fellow forexfactory users.
here's the details:
I created a few EA's for the purpose of trading my own account but when I started tinkering with mql5 and its site, I could see on the site how easy it is to start selling products and signals. I decided to try and make some extra cash by selling my EAs on there. It ended up being a lot more work than I thought to make the description page and make the EA friendly to other users but once I finished my first products I got 30 or 40 demo downloads in about a week, then all of a sudden I had 3 sales in two days (although no requests for support and no reviews or even comments yet). Friday Jan31st/2014 I had two sales then in a few hours suddenly I couldn't log in to my account. (I had not attempted to withdraw any of my credits.) A little poking around I realized my account was actually deleted. I was not given an explanation or anything just IP banned, account deleted. I registered a second account at mql5 just for the purpose of contacting service desk with a little note saying "hey I cant log in. What gives?" which was promptly banned with a small note at the top of the screen in Russian which translates to "banned for carder." Like I said before I have never used a stolen credit card, not on mql5 not anywhere. the only credit card I ever used to purchase anything was my own for a $3.00 charge and I used those credits to use the mql5 cloud, I have also confirmed with my credit card company that those charges were not reversed.
it seems to me that the most likely explanation is that 1,2 or 3 of my 3 sales were actually stolen credit card sales. If they were, I had no knowledge of it or control over it. I did elect to offer a 30% commission when I signed up to resellers so I am not the only one who would stand to benefit from some kind of short term scam. I had spent considerable time updating my products with new versions and new settings almost every day since the day I released my first two. I also had 2 more products waiting in the cue to be published. I had dialogues going with the product "proofer mods" regarding suggestions and changes. I had not even attempted to withdraw my credits yet... why would I? I wanted to wait till it was worth the withdrawal fee and I had no reason to think my credits would disappear.
I did receive a response from a kindly forum mod who told me I would have to wait for a response from service desk. Whenever I try and contact service desk, all service desk ever does is ban me, ban the ip and leave that annoying note at the top of my account profile page about being banned for "carder." I called the Australia office and they told me I would have to contact support @ metaquotes.net support which I have sent 3 oor 4 messages since Friday night and still no response:
Still no response!
here's about me:
I am an avid programmer, trader and poker player and have been playing poker for a living for about 5 years now. I have never scammed anyone or used any stolen credit card. I have never been labeled as a scammer at any of the forums I frequent. I am "endo" at twoplustwo.com for instance. Currently I am completely outraged. My real name is Benjamin Dixon and I have nothing to hide. I am posting my complaint here in hopes to get a quicker response from a MQ rep and also to warn other sellers and maybe hear some suggestions from fellow forexfactory users.
here's the details:
I created a few EA's for the purpose of trading my own account but when I started tinkering with mql5 and its site, I could see on the site how easy it is to start selling products and signals. I decided to try and make some extra cash by selling my EAs on there. It ended up being a lot more work than I thought to make the description page and make the EA friendly to other users but once I finished my first products I got 30 or 40 demo downloads in about a week, then all of a sudden I had 3 sales in two days (although no requests for support and no reviews or even comments yet). Friday Jan31st/2014 I had two sales then in a few hours suddenly I couldn't log in to my account. (I had not attempted to withdraw any of my credits.) A little poking around I realized my account was actually deleted. I was not given an explanation or anything just IP banned, account deleted. I registered a second account at mql5 just for the purpose of contacting service desk with a little note saying "hey I cant log in. What gives?" which was promptly banned with a small note at the top of the screen in Russian which translates to "banned for carder." Like I said before I have never used a stolen credit card, not on mql5 not anywhere. the only credit card I ever used to purchase anything was my own for a $3.00 charge and I used those credits to use the mql5 cloud, I have also confirmed with my credit card company that those charges were not reversed.
it seems to me that the most likely explanation is that 1,2 or 3 of my 3 sales were actually stolen credit card sales. If they were, I had no knowledge of it or control over it. I did elect to offer a 30% commission when I signed up to resellers so I am not the only one who would stand to benefit from some kind of short term scam. I had spent considerable time updating my products with new versions and new settings almost every day since the day I released my first two. I also had 2 more products waiting in the cue to be published. I had dialogues going with the product "proofer mods" regarding suggestions and changes. I had not even attempted to withdraw my credits yet... why would I? I wanted to wait till it was worth the withdrawal fee and I had no reason to think my credits would disappear.
I did receive a response from a kindly forum mod who told me I would have to wait for a response from service desk. Whenever I try and contact service desk, all service desk ever does is ban me, ban the ip and leave that annoying note at the top of my account profile page about being banned for "carder." I called the Australia office and they told me I would have to contact support @ metaquotes.net support which I have sent 3 oor 4 messages since Friday night and still no response:
QuoteDislikedPlease respond. I have been falsely accused
QuoteDislikedof being a "carder" I am an avid trader and programmer and a contributor to your site and am not involved in any stolen credit card activity. My EA's are legitimate and I built them for the purpose to trade on my own account but later decided to try and sell a few copies to give my trading account a boost. I can not even think of any good reasons why you would think I am a "carder." Perhaps my first sales were from a stolen credit card? I can see how that would be suspicious but I can assure you that if that was the case, I am purely a victim. My account is also fairly new but u can see I was not in any hurry to withdrawa my credits i earned, you can see I have been making updates to my product as well as posting new settings in the comments area. I am proud of my products and would like to be able to support them. Please reinvestigate my case and investigate the people earning a commission, I am innocent. Another slightly suspicious thing may be that my cloud account is being contributed to from other IP's. this is because I have a server at my dads house as well as 3 alternate methods to connect from my own house (in case 1 or 2 goes down, the internet is very important when you play poker and trade for a living online)I can assure you that all of the boxes connected to and contributing to the cloud are my own hardware. I don't really know what else to say here... please reinvestigate! I have never used any stolen credit cards, only my own credit card in my own name has been used on my account, there must be some mistake!
In case this thread gets deleted or locked, (not sure why it would but then again not sure why I did get accused of "carder" on the mql5 site.) I will certainly be opening a new thread at forexfactory if a call to the office on monday does not rectify. If anyone wants an update to my matter, I am endo77 on forex factory. My real name is Benjamin Dixon, I am a real person, I signed up using my own ID and credit card and I have nothing to hide!
Still no response!
May all your fits be loose.