They funded my losses due to their server down back to my account. So they did really a rollback. That's good.
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DislikedNowadays services at Oanda is getting very ridiculous.
Erroneous price feed, platform freezing, limit order not filled, TP/SL not honored etc
Personally I have only experienced the 2nd and 3rd from the list above.
Erroneous price feed and platform freezing really do not make any sense to me. Why on earth does a properly coded platform would give out erroneous price or get freezed? The answer is simple, there is a manipulative price engine sitting between the market data source and the end user platform. When it gets too congested, it...Ignored
DislikedSame issues happening again tonight, feed updating sporadically and the charts are actually moving two candlesticks instead of one (when it does update anyway).
Technical Support; "Everything is fine on our side. Are you logging in from the website or the desktop login utility?"
Me: "The website login."
Technical Support: "I would suggest downloading the desktop login utility and logging in from there, that is your problem".
Me: Heck, I did not even know how to respond to that so I just closed the chat window.
Me after the chat session,...Ignored
DislikedNowadays services at Oanda is getting very ridiculous.
Erroneous price feed, platform freezing, limit order not filled, TP/SL not honored etc
Personally I have only experienced the 2nd and 3rd from the list above.
Erroneous price feed and platform freezing really do not make any sense to me. Why on earth does a properly coded platform would give out erroneous price or get freezed? The answer is simple, there is a manipulative price engine sitting between the market data source and the end user platform. When it gets too congested, it...Ignored
DislikedIt may be helpful to keep in mind that Oanda's target client market is the small traders with margin balances of less than $1000.00. They are not set up to handle customer concerns nor are they interested in doing that. Their model is to provide every aspect of forex trading on an automated basis. Beyond that if customers wish to deal with a concerned broker go look at the big boys.
The funny part is they have received a hundred million investment not too long ago and oanda said they were interested in attracting large corporate clients. They...Ignored
DislikedI have not seen the freezes since I changed to their direct feed, using the FX Trade button feature. I no longer go thru an internet explorer interface. It has been a nice change.Ignored
QuoteDislikedDear [XXX]:
Due to one or more incorrect rate spikes that occurred on our FXTrade system, the following adjustments were completed to roll back transactions caused by the spikes:
Ticket [1111111111111] (GBP/USD) was deleted.
Please check your account at your earliest convenience. If you have any questions or concerns, please do not hesitate to contact us at [email protected].
Kind Regards,
OANDA Technical Support(RC)
Can they do that? Cancel any transaction?