Sorry for the downtime!
June 28, 2013
If you tried to access the site in the past 24 hours you probably experienced broken applications and intermittent downtime. We're extremely sorry for the problems! Reliability is one of the primary objectives at Forex Factory, and we fell way short here.
As for the cause, we were upgrading a load balancer and it set off an unbelievable string of problems for our internal network. The root cause was so obscure that it took our development team, along with several Rackspace engineers, working 20 hours straight to identify. It ended up being the longest non-hacker-related downtime we've experienced in over seven years. Sigh.
You can be sure we'll be working hard to improve our reliability in the future. We learned a lot from this experience and will use it to make us better.
Thank you for your patience and understanding.
As for the cause, we were upgrading a load balancer and it set off an unbelievable string of problems for our internal network. The root cause was so obscure that it took our development team, along with several Rackspace engineers, working 20 hours straight to identify. It ended up being the longest non-hacker-related downtime we've experienced in over seven years. Sigh.
You can be sure we'll be working hard to improve our reliability in the future. We learned a lot from this experience and will use it to make us better.
Thank you for your patience and understanding.
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