Commending Vantage FX for their actions

Hi everyone, 3 weeks ago I opened an account with Vantage FX but once it was opened with my deposit deposited, there was an alleged EA request of 11,000 trades in 4 hours by my account and I was sustaining heavy losses, I was also sure that I had no EAs running.

After communicating with certain people on Vantage FX that I am not too pleased that no one had informed me that I was sending weird signals to them (Which eventually created a bust on my account), they have offered to close my position with a spread loss, and the other 15 pips outstanding in losses of the position was taken by them as a good will transaction.

Given if this happened in other brokers, I would've been ignored until my account's gone bust.

But this is quite impressive from what the firm has done to my frustration to the position.

This is not a thread to promote Vantage or for people to use Vantage, but I just want to let people know that there are brokers out there who actually cares about your trade and your problems. Vantage FX is one of them

when a broker is willing to absorb the losses generated by your account it tells me the broker is likely "bucketing" your trades

close your account and find a better broker

Interesting... They claim that they are a STP broker though

I am sure there was no EA, there was 0 record on the trading journal of MT4 that there's a EA trying to execute trades when there was no money. There was 11,000 instances of that and not a single one was logged on the Journal, so it was very weird.

RUN NOW THAT YOU STILL HAVE YOUR PANTS ON! NEXT TIME YOU WON'T BE THIS LUCKY.

What kind of operation are they running that this kind of thing can just magically happen?????

Don't trust Vantage FX. Trust me. I speak from experience. They had some really weird shit going on there when I traded with them. Closed at a loss and ran.

People bitch about a lot of brokers but the Preferred Client Desk at FXCM since Vantage has been positive.

You have to watch everyone like a hawk but with FXCM at least their financials are transparent. Read closely the client agreement with Vantage FX and you will see that it is full of holes. Glad that I am gone.

Hello guys,

On cloudstr1f3r. Did you request from them to provide you with their journal entries from the MT4 of your account? Can you show those journal entries to us?

These are just repeats of the entries but here are some, but these didn't show up on my MT4 platform: But this is what they sent me with like a 100 page excel file.

2013.09.03 07:40:52 IP 'Anonymous': market sell 30.00 USDJPY at 99.44900 [no money]

2013.09.03 07:40:52 IP 'Anonymous': PrevBalance: 5.66, PrevPL: 0.00, PrevEquity 5.66, PrevMargin: 0.00, NewMargin: 30000.00, FreeMargin: -29994.34

2013.09.03 07:40:52 IP 'Anonymous': market sell 30.00 USDJPY at 99.45100 [no money]

2013.09.03 07:40:52 IP 'Anonymous': PrevBalance: 5.66, PrevPL: 0.00, PrevEquity 5.66, PrevMargin: 0.00, NewMargin: 30000.00, FreeMargin: -29994.34

2013.09.03 07:40:55 IP 'Anonymous': market sell 30.00 USDJPY at 99.44800 [no money]

2013.09.03 07:40:55 IP 'Anonymous': PrevBalance: 5.66, PrevPL: 0.00, PrevEquity 5.66, PrevMargin: 0.00, NewMargin: 30000.00, FreeMargin: -29994.34

2013.09.03 07:40:57 IP 'Anonymous': market sell 30.00 USDJPY at 99.44300 [no money]

2013.09.03 07:40:57 IP 'Anonymous': PrevBalance: 5.66, PrevPL: 0.00, PrevEquity 5.66, PrevMargin: 0.00, NewMargin: 30000.00, FreeMargin: -29994.34

2013.09.03 07:40:57 IP 'Anonymous': market sell 30.00 USDJPY at 99.44300 [no money]

2013.09.03 07:40:57 IP 'Anonymous': PrevBalance: 5.66, PrevPL: 0.00, PrevEquity 5.66, PrevMargin: 0.00, NewMargin: 30000.00, FreeMargin: -29994.34

2013.09.03 07:40:59 IP 'Anonymous': market sell 30.00 USDJPY at 99.44600 [no money]

Ok. I have two questions.

Does it show the same IP address on the journal files?
Can you show us the first trades that took place in their system ? In other words, I need those that they went through their system. At least you should be able to see two different IPs in the journal files.

OP, have you signed on to some sort of social trading network or trade copy service, such as currensee, zulutrade, fxjunction, fxcopy, tradeo, myfxbook autotrade, mql4/5 signals market, etc? Or maybe you have a private arrangement with someone to copy signals to your account?

The only way for this to happen is

1) for copier/trader to have master password access to your account.
2) you run the copy bridge yourself on your end (requires master password)
3) for you to have a signed agreement with a bridge provider to copy trades directly to the broker via mt4 broker api (ZuluTrade) or PAMM managed account. Not sure if master password is required; but an agreement between you and bridge provider is usually held or approved directly from the broker.

Trades cannot just start appearing out of nowhere on your account.

btw, I would consider scanning your computer for trojans and reset your passwords for your trading account. Antivirus/antispyware software IMO is not necessary if you:

a) use a good firewall. Windows firewall doesn't have the alerts like Comodo, where you can set the program to "always ask" before any program connects to the internet, and flag them one by one. This is a bit advanced and annoying, but I trust myself more than Comodo or Microsoft to determine who is automatically legit to access the internet.

b) avoid clicking on links in email or on websites that appear "phishy"; if you are unsure of the sender, do a Google search of their url or name or visit the webpage in browser safe mode/private mode/sandbox/incognito/etc.

c) invest in a password program like 1Password that stores all of your passwords and sensitive in one place. Generate your own passwords for all of your terminals and keep a copy of them in a secure note within the password program. Make sure you secure the master password for the '1Password' with a easy to remember (for you) password that includes UPPER CASE, lowercase, 1+numbers, and 2+ special characters. It should be minimum 10 characters, 16+ recommended. Sync a copy of the master keychain on dropbox or other storage for backup and you can share it among devices.

But do invest in the antivirus software if you think it would do you some good. Many banks and schools now give away a free copy of the major brands for personal use to promote safety of using their internet services.

I'm surprised that MT4 does not support special characters in their passwords.....and I think they have a 13 or 14 character limit, regardless of what you type in the box. But it is a good idea to change the password beyond what the broker issues; and record it in a safe place (like 1password)

There are suspicious things going on in your account as ybfjax mentioned but let's not jump to conclusions unless we see the log files.
Something that I forgot to mention before. You need to request from them to send you with the journal entries in a html format and not in an excel sheet. If they say that this is impossible then you should know that all journal reports can be exported in an excel and in html. These are default settings of the MT4.

No I dont run a PAMM or a Bridge of any sort, so that's very weird.

i don't beleive a thing what thing about this thread. all i know vantagefx is scunm suck. they know what they do to their traders. sure they are losing their business.

Hi Dao, tell me what happened with you please.

They cheated me on binary I ask them why your data close price is ..... why my 2 positions in a lost. They blamed on price datafeed fluctuated no guarantee blabla.. Then to forex my trade was in 50 pips profit they freeze their platform I could not do any thing until half hour latter. i told them what the heck you guys trying to do here this is my 2nd time you do the same thing. what they tell me is so FF..ck rude . (now you want to close your position or not). Well what can you do? just closed for 20 pips and bye bye bastard.
you can go to http://www.binaryoptionsdaily.com
will see alot of traders complaint about this trash broker

They still have not fixed their platform from freezing eh? That was a big problem when I was there. Take your money and leave. Go to FXCM. They have a few options to trade. Dealing desk or no dealing desk. Your platform will at least not freeze.

This is really bad is the platform freezes quite often because our money is at stake and we do not have any control over the trade :0

Wow OP, if a broker suddenly shows me a statement where thousands of trades took place that I didn't put in, causing me considerable loss, then "offering" to fix the trades for "just" the commission, I'd be freaking insulted and pissed. If you're not responsible for the trades then why should you bear the loss for it?

I can't believe you'd actually go around commending this scammy as broker for giving you back a bit of the money they took from you.