- Search Forex Factory
- 17 Results
- KristinaK replied Oct 4, 2019
Dear Ryuken, have you tried contacting our support desk regarding this issue? From what I can see on the screenshots provided, the reason for such spread widening could lie in the US ISM Non-Manufacturing PMI survey data release on Thursday at 14:00 ...
- KristinaK replied Nov 6, 2017
Hi judysfriend, If you open account with Dukascopy and use the MT4 bridge, then price tick in your MT4 platform will be the same as in JForex.
- KristinaK replied Oct 5, 2017
Hi mi5mi6, Singapore citizens can open an account both with Dukascopy Bank or Dukascopy Europe. Best regards, Dukascopy Support
- KristinaK replied Sep 14, 2017
Dear Judysfriend, 1) Third banks custodian services are available for clients with account size over 250,000 USD. Also, Dukascopy Bank SA is, like all banks and securities dealers in Switzerland, mandatory signatory of the "Swiss banks and ...
- KristinaK replied Sep 14, 2017
Dear Judysfriend, 1) Third banks custodian services are available for clients with account size over 250,000 USD. Also, Dukascopy Bank SA is, like all banks and securities dealers in Switzerland, mandatory signatory of the "Swiss banks and ...
- KristinaK replied Aug 16, 2017
Dear Hectorsolis, From the information you have provided, we think that you may be referring to Dukascopy Payments card services. Dukascopy Payments is a licensed European electronic money institution that provides instant payment service rather ...
- KristinaK replied Jan 20, 2017
Dear Ryuken, we have checked and everything is up and running. Please send us screenshots of the problem to [email protected], we will try to identify and solve the issue.
- KristinaK replied Nov 22, 2016
Dear SickofScam, Unfortunately, after careful examination of [email protected] recent incoming mail we couldn't identify your case. In order for us to conduct thorough investigation, I kindly ask you to forward your previous letters to ...
- KristinaK replied Nov 22, 2016
Dear Tomcat98, The information provided by SickofScam is not sufficient to identify the exact reason for the error message. Analyzing the data we have (screenshot) and given the fact that we have not received similar complaints from other clients, ...
- KristinaK replied Nov 16, 2016
Dear SickofScam, this error message generally indicates a slow or interrupted Internet connection. I would suggest checking your network connectivity and restarting the platform. Also, have you tried contacting our support? In order for us to ...
- KristinaK replied Aug 12, 2016
Dear Exodus, thank you for your positive feedback. Regarding the BoE statements you mentioned, I have investigated and have found that they were absent from our Live Economic Calendar. Also, we have received an e-mail from our partner, a large media ...
- KristinaK replied Aug 10, 2016
Regarding comments on MT4 bridge performance. Dukascopy Group companies do not provide MT4 platform. However, our clients can set up a connection between JForex and MT4 platforms by using a third-party solution. At the same time, we remind that ...
- KristinaK replied Aug 10, 2016
Dear Exodus, the screenshot seems to be taken from Forexfactory website. Please specify what Dukascopy news feed do you refer to?
- KristinaK replied Aug 10, 2016
Dear Sick of Scam, from what we can see on the screenshot provided, this seems to be JForex platform. The “LoadLibrary failed with error 126” message may pop up when there is a problem with video card or display driver on your computer. Here you ...
- KristinaK replied Jul 4, 2016
Please contact our technical support at [email protected]. Describe the problem in detail, including the exact date and time that you experienced the issue. For security purposes, please ensure that you contact us from the email address ...
- KristinaK replied Jul 1, 2016
Dear SickOfScam, From what I can see from the screenshot provided, the problem is with the wrong login/password or secure code entered. Please verify that you've typed the data correctly. If the problem persists, please contact our support desk for ...
- KristinaK replied Mar 29, 2016
Dear SickOfScam, From what we can see on a screenshot you provided, this is a Login window of Binary options platform. As the error message states, the problem is in the login details entered. Can we assume you tried to authenticate with the Forex ...
- Posts by Member Search: 'KristinaK'