Paper-based processes have long hampered the IRS and frustrated taxpayers. The challenges created by paper are two-fold: Taxpayers are unable to digitally submit many forms and correspondence beyond their annual 1040 tax return, and the IRS is unable to digitally process paper tax returns it receives. For decades, taxpayers had to respond to notices for things like document verification through the mail, and IRS employees had to manually enter numbers from paper returns into computers one digit at a time, creating significant delays for taxpayers and challenges for IRS staff. The IRS receives about 76 million paper ... (full story)