Quote from tnt4real on June 9, 2014, 16:48
Just to be transparent & allow investors the opportunity to judge for themselves, I'm leaving the correspondence I had with Signal Push this morning below...
Me:
I was told by Ryan to write support about why am I getting rejected trades, so I copied the Skype transcript to give you a better handle on this. And hopefully you can correct this so my trades will go through. And possibly compensation.
[10:41:37 AM] Tony: These rejected trades are just too annoying!
[10:43:10 AM] Tony: Put for 5min Rejected Asking for 1.10102
The platform rejected the trade with an error.
Error: Trade request is too old, your connection to the server may not support trading at this time
[10:48:03 AM | Edited 10:48:38 AM] Ryan H. Masten: Looking at the timestamps on your trade, your clock is incorrect
[10:48:24 AM] Ryan H. Masten: Please make sure your time is properly set and dimension4 is installed and working
[11:09:45 AM] Tony: For 1... My computer clock was correct & trade was rejected at 10:09am cst. This was the same time (15:09 gmt) on SP that the trade was taken & I’ve been using dimension 4 (and also running) ever since you gave me the link & still get these annoying rejected trades.
[11:10:11 AM] SignalPush: No, your clock was not correct
[11:10:30 AM] Tony: I'm looking right at it lol
[11:10:48 AM] SignalPush: It may be correct NOW
[11:10:55 AM] SignalPush: I'm looking right at your log
[11:10:57 AM] SignalPush: It was not
[11:11:07 AM] Tony: what time was it then?
[11:13:02 AM] Tony: If it was off, then dimension 4 doesn't work like you said
[11:14:03 AM] SignalPush: Contact support, they can get you the full log and help you figure out whats wrong
Signal Push Response:
SignalPush
SignalPush Support (SignalPush Support)
Jun 09 11:25 AM
I'm sorry, per our terms we are not responsible for losses caused by technical issues.
I'd be happy to take a look at your server though. Please provide me with your VPS login details.
Me:
lol... I'm not giving you my login. If anything you can do the remote thing. But I really think there's nothing you can do about why it was rejected. This happened periodically to others with other VPS's & at home. My dimension 4 is running & can you please send me the logs that Ryan mentioned about this issue... thx
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 11:58 AM
You're more then welcome to change the login if you don't trust us. If you prefer a join.me, that's fine. The longer you take though the less chance we have we can help as you're logs are getting truncated.
As Ryan stated, you're one of the only ones who got rejected.
Me:
Can you send the log to not waste time, thx
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 12:02 PM
I'm not sending any internal logs without checking your client side logs.
Me:
What is it? You want me to trust you, but no trust on your end lol
can you just send me the log showing the time in question?
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 12:06 PM
It has nothing to do with trust. It has to do with our policies. We do not release internal logs without pull a client side log and validating the data.
If you have no desire to address your issue by providing what we ask. That's your call.
Me:
Interesting... I may have to consider this when doing business with you. I'm ruling that my clock was correct at the time of trade in question. You have a nice day.
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 12:09 PM
Great. Enjoy your day.
(Then I was removed from Alum's discussion on Skype)
Me:
Either Signal Push gives me a Reimbursement amounting to my startup capital & we part ways or give me access to the Provider Forum on Skype. Otherwise how am I to know what is going on with the trading.
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 02:47 PM
We're not giving a reimbursement of anything and skype group is not part of the subscription. You pay for signals, not a chat group. You can follow Alum on the blogs.
(End of correspondence with Signal Push)
FYI I posted this in Skype...
[5/14/2014 10:25:26 AM] Tony: My VPS working really well, check them out https://interserver.net/dock/vps-201988.html $8 per month & freakin stable & fast lol
[5/14/2014 11:39:57 AM] Tony: they have different server choices West coast & east cost
[5/14/2014 11:40:14 AM] ryan.h.masten: yes they do
[5/14/2014 11:40:39 AM] Tony: I chose east
[5/14/2014 11:41:23 AM] ryan.h.masten: honestly a few ms isn't going to matter that much
[5/14/2014 11:41:29 AM] ryan.h.masten: it's MW who takes the longest to process
[5/14/2014 11:42:56 AM] Tony: But I guess once you chose the server at signup, you're stuck with that one
[5/14/2014 11:43:32 AM] ryan.h.masten: east is fine
[5/14/2014 11:43:38 AM] Tony: ok thx
[5/14/2014 2:13:10 PM] mtrade75: Keep is informed Tony
[5/14/2014 2:40:11 PM] Tony: about how the service is with me?
[5/14/2014 3:21:07 PM] mtrade75: Your cheap vps
Also a little over a week later Signal Push posted this...
[5/23/2014 10:01:04 AM] SignalPush: old provider got banned for various reasons
[5/23/2014 10:01:09 AM] SignalPush: tried to come back under a new name
[5/23/2014 10:01:14 AM] SignalPush: we caught him and didn't let it go through
[5/23/2014 10:01:36 AM] SignalPush: just saying, be aware as he may try to do something else non-SP
[5/23/2014 10:47:57 AM] SignalPush: Ok, we've tested and cleared another VPS provider. They aren't as fast as dediserve but it still appears to work.
https://interserver.net/dock/vps-202192.html
[5/23/2014 10:48:40 AM] SignalPush: We tested with 1 slice ($8/mo) and 4 slices ($32/mo), both appear to work. 1 is slower of course but it still appears to work.
[5/23/2014 10:48:53 AM] SignalPush: If you use our link and create a ticket once you sign up, they will install SP.
[5/23/2014 10:49:12 AM] SignalPush: 1st month is only $0.01
(FYI this is the same VPS I was recommending... go figure lol)
Signal Push in my opinion clearly is trying to save face due to me voicing my concerns on a forum they don't have control over... you be the judge & happy trading/investing.
Just to be transparent & allow investors the opportunity to judge for themselves, I'm leaving the correspondence I had with Signal Push this morning below...
Me:
I was told by Ryan to write support about why am I getting rejected trades, so I copied the Skype transcript to give you a better handle on this. And hopefully you can correct this so my trades will go through. And possibly compensation.
[10:41:37 AM] Tony: These rejected trades are just too annoying!
[10:43:10 AM] Tony: Put for 5min Rejected Asking for 1.10102
The platform rejected the trade with an error.
Error: Trade request is too old, your connection to the server may not support trading at this time
[10:48:03 AM | Edited 10:48:38 AM] Ryan H. Masten: Looking at the timestamps on your trade, your clock is incorrect
[10:48:24 AM] Ryan H. Masten: Please make sure your time is properly set and dimension4 is installed and working
[11:09:45 AM] Tony: For 1... My computer clock was correct & trade was rejected at 10:09am cst. This was the same time (15:09 gmt) on SP that the trade was taken & I’ve been using dimension 4 (and also running) ever since you gave me the link & still get these annoying rejected trades.
[11:10:11 AM] SignalPush: No, your clock was not correct
[11:10:30 AM] Tony: I'm looking right at it lol
[11:10:48 AM] SignalPush: It may be correct NOW
[11:10:55 AM] SignalPush: I'm looking right at your log
[11:10:57 AM] SignalPush: It was not
[11:11:07 AM] Tony: what time was it then?
[11:13:02 AM] Tony: If it was off, then dimension 4 doesn't work like you said
[11:14:03 AM] SignalPush: Contact support, they can get you the full log and help you figure out whats wrong
Signal Push Response:
SignalPush
SignalPush Support (SignalPush Support)
Jun 09 11:25 AM
I'm sorry, per our terms we are not responsible for losses caused by technical issues.
I'd be happy to take a look at your server though. Please provide me with your VPS login details.
Me:
lol... I'm not giving you my login. If anything you can do the remote thing. But I really think there's nothing you can do about why it was rejected. This happened periodically to others with other VPS's & at home. My dimension 4 is running & can you please send me the logs that Ryan mentioned about this issue... thx
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 11:58 AM
You're more then welcome to change the login if you don't trust us. If you prefer a join.me, that's fine. The longer you take though the less chance we have we can help as you're logs are getting truncated.
As Ryan stated, you're one of the only ones who got rejected.
Me:
Can you send the log to not waste time, thx
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 12:02 PM
I'm not sending any internal logs without checking your client side logs.
Me:
What is it? You want me to trust you, but no trust on your end lol
can you just send me the log showing the time in question?
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 12:06 PM
It has nothing to do with trust. It has to do with our policies. We do not release internal logs without pull a client side log and validating the data.
If you have no desire to address your issue by providing what we ask. That's your call.
Me:
Interesting... I may have to consider this when doing business with you. I'm ruling that my clock was correct at the time of trade in question. You have a nice day.
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 12:09 PM
Great. Enjoy your day.
(Then I was removed from Alum's discussion on Skype)
Me:
Either Signal Push gives me a Reimbursement amounting to my startup capital & we part ways or give me access to the Provider Forum on Skype. Otherwise how am I to know what is going on with the trading.
Signal Push Response:
SignalPush Support (SignalPush Support)
Jun 09 02:47 PM
We're not giving a reimbursement of anything and skype group is not part of the subscription. You pay for signals, not a chat group. You can follow Alum on the blogs.
(End of correspondence with Signal Push)
FYI I posted this in Skype...
[5/14/2014 10:25:26 AM] Tony: My VPS working really well, check them out https://interserver.net/dock/vps-201988.html $8 per month & freakin stable & fast lol
[5/14/2014 11:39:57 AM] Tony: they have different server choices West coast & east cost
[5/14/2014 11:40:14 AM] ryan.h.masten: yes they do
[5/14/2014 11:40:39 AM] Tony: I chose east
[5/14/2014 11:41:23 AM] ryan.h.masten: honestly a few ms isn't going to matter that much
[5/14/2014 11:41:29 AM] ryan.h.masten: it's MW who takes the longest to process
[5/14/2014 11:42:56 AM] Tony: But I guess once you chose the server at signup, you're stuck with that one
[5/14/2014 11:43:32 AM] ryan.h.masten: east is fine
[5/14/2014 11:43:38 AM] Tony: ok thx
[5/14/2014 2:13:10 PM] mtrade75: Keep is informed Tony
[5/14/2014 2:40:11 PM] Tony: about how the service is with me?
[5/14/2014 3:21:07 PM] mtrade75: Your cheap vps
Also a little over a week later Signal Push posted this...
[5/23/2014 10:01:04 AM] SignalPush: old provider got banned for various reasons
[5/23/2014 10:01:09 AM] SignalPush: tried to come back under a new name
[5/23/2014 10:01:14 AM] SignalPush: we caught him and didn't let it go through
[5/23/2014 10:01:36 AM] SignalPush: just saying, be aware as he may try to do something else non-SP
[5/23/2014 10:47:57 AM] SignalPush: Ok, we've tested and cleared another VPS provider. They aren't as fast as dediserve but it still appears to work.
https://interserver.net/dock/vps-202192.html
[5/23/2014 10:48:40 AM] SignalPush: We tested with 1 slice ($8/mo) and 4 slices ($32/mo), both appear to work. 1 is slower of course but it still appears to work.
[5/23/2014 10:48:53 AM] SignalPush: If you use our link and create a ticket once you sign up, they will install SP.
[5/23/2014 10:49:12 AM] SignalPush: 1st month is only $0.01
(FYI this is the same VPS I was recommending... go figure lol)
Signal Push in my opinion clearly is trying to save face due to me voicing my concerns on a forum they don't have control over... you be the judge & happy trading/investing.