You need too put in account nr:investorpassword and broker when you are opening the tradeexplorer and if you cant connect you get directed too support soo you can leave a message and they will get back too you and fix it for you.....It is pretty easy too set up a explorer sooo if you are doing someting wrong you shouldnt be able too turn on your computer....Since you are writing here i guess you know how too do that...
You win some you loose some do both with peace of mind