thursday I made withdrawals from both my accounts. Friday I found out that on 1 account the money was back in the account and in history it says 'withdrawal rejected'.
I did not recieve an email about this.
Live chat was, as usual, unable to inform me and told me to email support.
Today it's getting even weirder. I cannot login to MT4 and on top of that I did not recieve the daily reports.
Right now it does not feel like 'the safest place to trade'....
It's also really strange that this happens after I made big profits and need to withdraw 5 digit numbers on both accounts.
Can I still trust this broker and are similar issues like this known?
edit: Right now I made another withdrawal and it says 'failed' in the client area. No info button in there to tell you why.
edit 2: for that last withdrawal they did send email now, stating
Withdrawal Rejection - System Error
Dear xxx,
We would like to inform you that we have received your withdrawal request, but unfortunately we are unable to process it at this time.
Transaction Ref. No.: xxx
Your withdrawal was rejected due to a temporary system error. Please resubmit your request.
Apologies for any inconvenience.
For questions or clarifications please contact [email protected].
Kind Regards,
FXPRIMUS Team
I did not recieve an email about this.
Live chat was, as usual, unable to inform me and told me to email support.
Today it's getting even weirder. I cannot login to MT4 and on top of that I did not recieve the daily reports.
Right now it does not feel like 'the safest place to trade'....
It's also really strange that this happens after I made big profits and need to withdraw 5 digit numbers on both accounts.
Can I still trust this broker and are similar issues like this known?
edit: Right now I made another withdrawal and it says 'failed' in the client area. No info button in there to tell you why.
edit 2: for that last withdrawal they did send email now, stating
Withdrawal Rejection - System Error
Dear xxx,
We would like to inform you that we have received your withdrawal request, but unfortunately we are unable to process it at this time.
Transaction Ref. No.: xxx
Your withdrawal was rejected due to a temporary system error. Please resubmit your request.
Apologies for any inconvenience.
For questions or clarifications please contact [email protected].
Kind Regards,
FXPRIMUS Team