This chat just took place a few minutes ago between myself and Tricia:
info: Please wait for an agent to respond.
info: You are now chatting with 'Tricia'
Tricia: Thank you for choosing OANDA. How may I help you?
XXXXX: Hello?
Tricia: Hello how can I help you today?
XXXXX: OK. My acct # is 0000000. At 11:59PM last night 1,038.21 was deducted from my acct without authorization. This is transaction # 0000000. Why did this happen???
Tricia: let me look into it
Tricia: For your security, before I can continue I will have to ask you your security question.
XXXXX: OK
Tricia: what is your date of birth?
XXXXX: xxxxxxxxxxxxx
Tricia: Thank you
Tricia: For some reason, I cannot find the details of this transaction.
XXXXX: I'm looking right at it as we speak...
Tricia: Could you provide me some more details on this transaction?
XXXXX: 2012.01.27//11:59...Order #0000000...Balance Update -1,038.21
Tricia: MT4 platform actually update its balance regularly. This is done because how MT4 platform calculates interest and profit/loss is different from fxTrade platform.
XXXXX: That does not explain why it deducted this amount. Why did this happen???
XXXXX: This is about 8.5% of my winnings this month. Why does Oanda take back 8.5% of what I have won?
Tricia: Unfortunately I cannot look up the details on this ticket number 0000000, and I'm not able to know anything about it.
######
Anyone here had similar problems?
FxH
info: Please wait for an agent to respond.
info: You are now chatting with 'Tricia'
Tricia: Thank you for choosing OANDA. How may I help you?
XXXXX: Hello?
Tricia: Hello how can I help you today?
XXXXX: OK. My acct # is 0000000. At 11:59PM last night 1,038.21 was deducted from my acct without authorization. This is transaction # 0000000. Why did this happen???
Tricia: let me look into it
Tricia: For your security, before I can continue I will have to ask you your security question.
XXXXX: OK
Tricia: what is your date of birth?
XXXXX: xxxxxxxxxxxxx
Tricia: Thank you
Tricia: For some reason, I cannot find the details of this transaction.
XXXXX: I'm looking right at it as we speak...
Tricia: Could you provide me some more details on this transaction?
XXXXX: 2012.01.27//11:59...Order #0000000...Balance Update -1,038.21
Tricia: MT4 platform actually update its balance regularly. This is done because how MT4 platform calculates interest and profit/loss is different from fxTrade platform.
XXXXX: That does not explain why it deducted this amount. Why did this happen???
XXXXX: This is about 8.5% of my winnings this month. Why does Oanda take back 8.5% of what I have won?
Tricia: Unfortunately I cannot look up the details on this ticket number 0000000, and I'm not able to know anything about it.
######
Anyone here had similar problems?
FxH
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