DislikedOanda keeps spread on GBP/USD around 11 pips, we are 5 - 15 minutes after GBP Manufacturing Production m/m !!!!!!!!!!! These things make me wanna vomit Edit: 7th minutes after news: spread 11 !!!!! Edit: 12 minutes after news.... SPREAD IS stuck 15 pips for the 15 minutes following the news. I have captured the chat conversation and with all my respect, I'm keeping it for me for now. I'm waiting for an explanation from them now or I will post this chat conversation. {image}Ignored
Resolved and explained:
''Thank you for contacting OANDA.
With regards to the reported issue on GBP/USD spread widening between 11:30 to 11:45 (GMT+2), 9 December 2014, we were facing a technical issue after the GBP news release of Manufacturing Production Index for the British economy. Hence the spread only narrowed down after approximately 15mins.
Please be assured that this issue is being addressed as a high priority right now to minimize the re-occurrence of similar issues.
We apologize for any inconvenience caused due to this event.
With regards to the reported issue on GBP/USD spread widening between 11:30 to 11:45 (GMT+2), 9 December 2014, we were facing a technical issue after the GBP news release of Manufacturing Production Index for the British economy. Hence the spread only narrowed down after approximately 15mins.
Please be assured that this issue is being addressed as a high priority right now to minimize the re-occurrence of similar issues.
We apologize for any inconvenience caused due to this event.''
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You are excused Oanda because I am very loyal to you. At least you clarified. Everyone screw up once in a while and I'm the best person for that statement.
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