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- bellieres replied Nov 5, 2013
Dear Traders, At the time being, Dukascopy Bank does not collaborate with any rating agency and therefore has no credit rating. During the current troubled financial times, tackling the credit risk is an obsession at Dukascopy Bank. On 30 September ...
- bellieres replied Oct 25, 2013
Dear shark10 On Thursday 24 October 2013, due to a technical incident, Dukascopy Bank’s trading system has been temporarily not available to our clients, which is quite extraordinary. We apologise for the inconvenience it may have caused. During the ...
- bellieres replied Oct 22, 2013
Dear dyscan, Those spikes were not normal. They resulted from wrong quotes generated by the trading system due to a technical issue. Dukascopy Bank has cancelled the clients’ orders triggered by the spikes, has reopened the closed positions and ...
- bellieres replied Sep 27, 2013
Dear dns_di, As we informed you, this issue was being investigated and Dukascopy still did not take position about a compensation in your favor. We agree that 9 days is a long time to take position. Such delay is unusual and we apologize for it. ...
- bellieres replied Mar 20, 2013
Dear Bendover1960, According to your description of the issue, you would have placed slippage control .2 for a stop loss order executed during a news time. Please note that Dukascopy’s trading system does not allow to set any slippage control for ...
- bellieres replied Mar 14, 2013
Dear Traders, In order to obtain a fast answer from Dukascopy Bank SA please simply request a call back (free of charge) from our website or contact your Relationship Manager. As a matter of fact, although we like to read client feedbacks and ...
- bellieres replied Feb 25, 2013
Dear Traders, First of all we would like to remind that in Switzerland, client deposits are guaranteed up to CHF 100’000 and not up to CHF 50’000 contrary to what can be read on the previous page of this forum. Concerning order rejection, it is ...
- bellieres replied Dec 27, 2012
Dear Traders, We have noted your postings and implemented some improvements in our anti-spam system accordingly. The following webpage url explains the available ways to contact Dukascopy Bank SA including but not limited to chat and video ...
- bellieres replied Oct 18, 2012
Message from Dukascopy Bank SA's CEO — Dear Traders, I would like to take a moment to share with you some recent exciting news concerning the Dukascopy Group. It is my pleasure to announce that recently we have decreased the trading ...
- bellieres replied Oct 18, 2012
Response from Dukascopy Bank SA — Dear Trader, We have noted your feedback and improvement suggestion and thank you very much for it. It has been passed to our IT development team for decision. Do not hesitate to contact us directly. Kind ...
- bellieres replied Oct 1, 2012
Response from Dukascopy Bank SA to Karl Vosp's post dated 28.09.12 — Dear Sir, Thank you for your positive feedback. In regards with your questions please find our answers below. The total traders' margin is the sum of "Amounts due to banks" + ...
- bellieres replied Oct 1, 2012
Comment from Dukascopy Bank SA related to Newbie168's post dated 30.09 — Dear Sirs, Dukascopy Bank SA (previously Dukascopy (Suisse) SA) always had its headquarters in Switzerland (Geneva). Additionally, since 2012 Dukascopy Bank SA is no ...
- bellieres replied Sep 27, 2012
Response from Dukascopy Bank SA to Karl Vosp's post dated 26.09.12 — Dear Sir, 1. Yes, our financial year equals calendar year. However, as per Swiss law, the interim income statement was compared with the first semester of the previous year. ...
- bellieres replied Sep 26, 2012
Response from Dukascopy Bank SA — Dear Sir, The trading commissions charged by Dukascopy Bank SA are presented as "Trading Income". The commission income you have seen is related to non-trading services such as "Transfer Fees", that's why they ...
- bellieres replied Sep 26, 2012
Response from Dukascopy Bank SA — Dear Sir, 1. You are welcome to contact Dukascopy Bank SA directly in order to get the desired financial statements 2011. As required by law, Dukascopy Bank SA has published its interim figures at 30 June 2012 ...
- bellieres replied Sep 25, 2012
Response from Dukascopy Bank SA — Dear Sirs, The shareholders’ equity of a bank usually counts more than a share capital. Concerning Dukascopy Bank SA, to the CHF 22 million share capital, you shall add the retained earnings, the general legal ...
- bellieres replied Sep 14, 2012
Dear Sirs, On 31 July 2012, the account of Dukascopy Bank with JPMorgan amounted to CHF 4.5 million which represented 16% of Dukascopy Bank’s capital or 3.7% of its total cash. We let you judging whether this percentage is a huge proportion or not. ...
- bellieres replied Aug 17, 2012
Reply to J B Collins' post dated 17 August — Dear J B Collins, Mr Prensilevich is a Swiss citizen residing in Switzerland. Concerning the protection of your funds, provided that you are a client of Dukascopy Bank SA the full amount of your ...
- bellieres replied Aug 16, 2012
Dear Traders, In reference with J B Collins’s post dated 15 August 2012 and quoted by Marv on the same day we shall correct as follows. Like with all other banks in Switzerland, clients’ funds deposited with Dukascopy Bank SA are commingled with the ...
- bellieres replied Jul 19, 2012
Response from Dukascopy Bank SA — Dear traders, Our attention has been drawn to the post of Karl Vosp below dated 7 July 2012 which is inducing visitors to believe that Dukascopy Bank would avoid answering certain questions deliberately, which ...