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  • #8,061
  • Sep 16, 2015 6:17pm Sep 16, 2015 6:17pm
Quoting viktusik
{quote} Thank you)
It's my pleasure, Viktusik!

You may also be interested in our new Trading Analytics. All FXCM clients now have access to them through our new online app.

They offer a simple but powerful way to:

  1. Visually find mistakes in your trading
  2. Recognize your best trading habits
  3. Improve your trading performance


You can use them to see what time of day you are most successful:

Attached Image (click to enlarge)
Click to Enlarge Name: what-time-of-day-image.jpg Size: 65 KB

And the risk/reward profile of your current strategies:
Attached Image
  • #8,062
  • Sep 16, 2015 6:27pm Sep 16, 2015 6:27pm
Quoting penang
Hi Jason, Were the margin requirements for the US30 and SPX500 CFD's increased earlier this week (Tuesday) for Canadian account holders? The margin requirements were $USD75 and $USD90 for the US30 and SPX500 respectively but seems to be $USD150 and $USD180 for 10 contracts now; are these margin requirements correct and have increased by 100% since Monday of this week. Your prompt reply would be appreciated. thanks
Hi Penang,

I just checked on this for you, and yes, the margin requirements for US30 and SPX500 were increased for traders in Canada to comply with Rules Notice 15-0200 from IIROC (The Investment Industry Regulatory Organization of Canada) which went into effect yesterday.
  • #8,063
  • Sep 17, 2015 2:20pm Sep 17, 2015 2:20pm
Jason

Please have a look at this screenshot taken at 21h16 CAT.

Fxcm and LCG. Same currency , same timescale yet completely different rates and visuals.

Can this be explained? I will email this to LCG to get their response as well.
Attached Image (click to enlarge)
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Never Ever Give Up!
  • #8,064
  • Sep 17, 2015 3:25pm Sep 17, 2015 3:25pm
Quoting Cobra
Jason Please have a look at this screenshot taken at 21h16 CAT. Fxcm and LCG. Same currency , same timescale yet completely different rates and visuals. Can this be explained? I will email this to LCG to get their response as well.{image}
I just had the same a massive discrepancy between FXCM US and FXCM UK charts after the news. Spoke to FXCM live chat and the guy denied anything was wrong.

So Jason , pls explain this.
  • #8,065
  • Sep 17, 2015 4:32pm Sep 17, 2015 4:32pm
Quoting Cobra
Jason Please have a look at this screenshot taken at 21h16 CAT. Fxcm and LCG. Same currency , same timescale yet completely different rates and visuals. Can this be explained? I will email this to LCG to get their response as well.{image}
Hi Cobra,

From your screenshot, it looks like the prices on your MT4 demo weren't updating for several 5-minute bars at least. I just checked the GBP/NZD charts on MT4 for a demo and live account on my end and prices on both are updating properly.

Are the prices on your demo updating now? I'd be happy to arrange for one of our tech specialists to give you a call to troubleshoot this over the phone for you. If you would like that, please send me a private message with your contact details and the best time to reach you.

Thanks,
Jason
  • #8,066
  • Sep 17, 2015 4:35pm Sep 17, 2015 4:35pm
Quoting paulr
{quote} I just had the same a massive discrepancy between FXCM US and FXCM UK charts after the news. Spoke to FXCM live chat and the guy denied anything was wrong. So Jason , pls explain this.
Hi Paulr,

I would need more details from you to determine what happened. What currency pair or CFD were you looking at on the charts and could you post a screenshot? If you could tell me the servers you're logged into that would also help.

Thanks,
Jason
  • #8,067
  • Sep 17, 2015 6:04pm Sep 17, 2015 6:04pm
Quoting Jason Rogers
{quote} {quote} {quote} As Mark Twain might have said, "The reports of my death have been greatly exaggerated." Our plan is to repay the loan we received from Leucadia with proceeds from the sale of non-core assets. This Monday, we announced the completion of our sale of FXCM Hong Kong to Rakuten Securities for a total consideration of approximately $38 million: http://ir.fxcm.com/releasedetail.cfm?ReleaseID=931388 And today, we announced these key retail customer...
I'm still with FXCM Jason, but my goodness...if I had a pip for every time you've repeated this......
  • #8,068
  • Sep 18, 2015 1:58am Sep 18, 2015 1:58am
No trading on FXCM during the Federal Funds Rate news event of yesterday evening although the spread jumped to 11 pips (110 pipettes).

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  • #8,069
  • Sep 18, 2015 3:21am Sep 18, 2015 3:21am
Quoting Jason Rogers
{quote} Hi Cobra, From your screenshot, it looks like the prices on your MT4 demo weren't updating for several 5-minute bars at least. I just checked the GBP/NZD charts on MT4 for a demo and live account on my end and prices on both are updating properly. Are the prices on your demo updating now? I'd be happy to arrange for one of our tech specialists to give you a call to troubleshoot this over the phone for you. If you would like that, please send me a private message with your contact details and the best time to reach you. Thanks, Jason
No need to explain Jason.
I have tested demo's in the past three months more than ever. FXCM just does not do it for me. I have spoken about the re quotes your demo gives in this forum before and that alone is enough reason for me to not do business with you.

Your rep phones me weekly as they know the size of acc I want to open, but I have made up my mind.

Selling your business based on your demo performance does not do you any good.

G.
Never Ever Give Up!
  • #8,070
  • Edited 4:13pm Sep 18, 2015 2:17pm | Edited 4:13pm
Quoting CatMan
No trading on FXCM during the Federal Funds Rate news event of yesterday evening although the spread jumped to 11 pips (110 pipettes). {image}
Quoting Cobra
{quote} No need to explain Jason. I have tested demo's in the past three months more than ever. FXCM just does not do it for me. I have spoken about the re quotes your demo gives in this forum before and that alone is enough reason for me to not do business with you.
There are no requotes with FXCM. The "Off quotes" messages you received mean the price that was available in the market at the time in question was outside the Maximum Deviation range you specified for your order. The Max Dev feature on MT4 protects you from having your order filled with more slippage than you can tolerate. If you find you are getting the "Off quotes" message frequently, then consider increasing your Maximum Deviation.

With most MT4 brokers, the Max Dev feature limits both positive and negative slippage equally, but we have enhanced the Max Dev feature on the FXCM MT4 platform to limit only negative slippage. That's why a study of over 43 million orders executed through FXCM over the course of a year showed that overall our clients experience more positive slippage than negative slippage.
  • #8,071
  • Sep 18, 2015 2:24pm Sep 18, 2015 2:24pm
Quoting TheGreatMilenko
{quote} I'm still with FXCM Jason, but my goodness...if I had a pip for every time you've repeated this......
Thanks for a being a longtime client of ours, TGM

Sorry for the repetition, but it's sometimes unavoidable when the same questions get asked. However, the info on the sale of our Hong Kong entity and August trading volume is new.
  • #8,072
  • Sep 20, 2015 5:30pm Sep 20, 2015 5:30pm
Still waiting for bid/ask lines on MT4 charts that reflect market price. Doubt we'll ever see these now. Still can't work out how the mis-match benefis FXCM Uk, but it must, since every other broker provides accurate charts (i.e. the chart lines reflect the bid/ask), and it can't be a difficult issue for programmers.
  • #8,073
  • Sep 21, 2015 2:39am Sep 21, 2015 2:39am
Quoting Jason Rogers
{quote} {quote} There are no requotes with FXCM. The "Off quotes" messages you received mean the price that was available in the market at the time in question was outside the Maximum Deviation range you specified for your order. The Max Dev feature on MT4 protects you from having your order filled with more slippage than you can tolerate. If you find you are getting the "Off quotes" message frequently, then consider increasing your Maximum Deviation. With most MT4 brokers, the Max Dev feature limits both positive...

You can explain this as many times over as you wish Jason. You can use fancy language until Kingdom come.

The issue is that one cannot get into the market when you want to. Why does this not occur with other brokers?
Why do I have to increase the max deviation? Why should I even be confronted with that? Can't FXCM just offer a better service in line with the rest where you do not have to face this when pushing the buttons? I am not trying to trade during news events Jason. The off quotes/re quotes simply happens too much. The fact that you suggest that your client must increase the max deviation simply implies your inability to offer that which other brokers have.

I am simply comparing apples with apples Jason. Nothing more.

G
Never Ever Give Up!
  • #8,074
  • Sep 21, 2015 2:54am Sep 21, 2015 2:54am
Hi Jason,

I have a question about the tick volume on FXCM's MT4 platform. Do you get the tick volume from the banks that you work with or you generate the tick volume at FXCM ?
  • #8,075
  • Sep 21, 2015 8:37am Sep 21, 2015 8:37am
Hi Jason,

The negative balances from the SNB event is $225 million or $276 million?
  • #8,076
  • Sep 21, 2015 5:34pm Sep 21, 2015 5:34pm
Quoting tasco
Hi Jason, The negative balances from the SNB event is $225 million or $276 million?
Hi Tasco,

The Swiss Franc move resulted in negative balances totaling approximately $276 million as mentioned in our February 2015 Operating Metrics release. If you have any further questions about this, you can contact our Investor Relations department: http://bit.ly/1SEYg7W

It's important to note that despite the events of January 15th, our capitalization remains at levels similar to before the SNB event: http://bit.ly/10Pq5FJ

Your forum profile mentions that you live in the US, so below are the latest capital figures for our US entity as compared to all other US-regulated forex brokers (RFEDs) as reported to the CFTC.

Attached Image
  • #8,077
  • Edited 5:56pm Sep 21, 2015 5:43pm | Edited 5:56pm
Quoting pooh123
Hi Jason, I have a question about the tick volume on FXCM's MT4 platform. Do you get the tick volume from the banks that you work with or you generate the tick volume at FXCM ?
Hi Pooh,

Tick volume is generated on MT4 itself by counting each time prices update on the platform. In addition to tick volume, we also provide real volume and transactions data on Trading Station.

Inserted Video
  • #8,078
  • Sep 21, 2015 6:13pm Sep 21, 2015 6:13pm
Quoting Cobra
The fact that you suggest that your client must increase the max deviation simply implies your inability to offer that which other brokers have. I am simply comparing apples with apples Jason. Nothing more. G
Hi Cobra,

In all fairness, this is not an apples to apples comparison. FXCM offers you the ability to limit the amount of negative slippage you receive, while brokers without the Maximum Deviation feature cannot do this for you.

You mentioned that you get off quotes messages frequently outside of news events, what is your current Maximum Deviation setting? Note that every 10 points of Max Dev equate to 1 pip, so a Max Dev of 30 equals 3 pips.

If you continue to get off quotes messages after adjusting your Max Dev, it could be a problem with latency between our servers in the US and your terminal in South Africa. Our tech support team would be happy to check for you whether this is the cause. Just send me a private message with your contact details and the best time to reach you and I'll arrange follow up.
  • #8,079
  • Sep 21, 2015 6:15pm Sep 21, 2015 6:15pm
Quoting philtre71
Still waiting for bid/ask lines on MT4 charts that reflect market price. Doubt we'll ever see these now.
Hi Philtre,

I'm now just waiting for confirmation of the exact date when the solution will be implemented on our MT4 servers and will post an update for you at that time.
  • #8,080
  • Sep 21, 2015 6:20pm Sep 21, 2015 6:20pm
FXCM's $10,000 Monthly Challenge

Attention US traders,

Our new monthly contest lets you showcase your skills and compete for $10,000 in cash prizes.
Attached Image (click to enlarge)
Click to Enlarge Name: monthly-prize-pool.jpg Size: 68 KB

All FXCM US Mini account holders are automatically entered. The best percentage return each month wins. Visit the contest webpage for complete rules and the current leaderboard.
Attached Image (click to enlarge)
Click to Enlarge Name: lnbD4bq.png Size: 60 KB

A great way to track your performance is through FXCM's Trading Analytics. This new online app analyzes your trades so you can easily see what areas need improvement. You can use your FXCM account details to log into Trading Analytics.

They offer a simple but powerful way to:

  1. Visually find mistakes in your trading
  2. Recognize your best trading habits
  3. Improve your trading performance

Use them to see what time of day you are most successful:

Attached Image (click to enlarge)
Click to Enlarge Name: what-time-of-day-image.jpg Size: 65 KB

And the risk/reward profile of your current strategies:
Attached Image
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