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Who should be responsible for live server going down?

  • #21
  • Oct 12, 2015 10:35pm Oct 12, 2015 10:35pm
So, is it only me, or are they down again...live 2, again in the middle of trading
  • #22
  • Oct 12, 2015 10:47pm Oct 12, 2015 10:47pm
Quoting space-trader
{quote} that's weird my trading experience is much better with IC than any other broker... since a while what was your problem ? not winning ?
definitely not winning... traders who b*itch about good brokers...tend not to be winners.
practising coitus interruptus
  • #23
  • Oct 12, 2015 11:07pm Oct 12, 2015 11:07pm
This is standard in the T/C's in any FX broker.


" You agree that the Company will not be liable in any way to you or to any other person in the event of force majeure, or for the act of any government or legal authority, or for the failure of or damage or destruction to its computer systems, data or records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software."
  • #24
  • Oct 13, 2015 1:56am Oct 13, 2015 1:56am
1 of my 3 brokers is down now, happened twice today. crap!
  • #25
  • Oct 13, 2015 2:05am Oct 13, 2015 2:05am
Quoting 8fingers
{quote} Saying this for years! Retail Forex is a joke. Treat it as a hobby and your frustration level may go down? If I traded with a 'Broker' that went 'dark' (no way to contact), I wouldnt wait 10 seconds to bail.
Problem - what if I dont have enough capital to use prime brokers and go on the upper echelon? How can one accumulate a mil on such retail bullshitters. Its a closed circle, impossible to break out of without serious luck ! Today - pound release, market goes wild, ic market live server - no connection, pepperstone live server - no conenction also ! Demos are fine of course It always happens, at least 5-10 times a week, their servers are off for us for some minutes, and that "coincidentally" happens around points of greatest opportunity. Of course they wil say servers are overloaded, etc etc.. Now we are not that dumb ! Of course in general - main problem is people dont know how to trade right, but still - now if I know how to trade right - those f8ckers don't allow me to ! I spent years trying to understand how to trade and now I have to find a way just to be able to trade without interuptions, to be allowed to !
Such an unfair game we play- stacked against us - market, then brokers, platforms, internet connectionsm, servers, fundamentals, shits. So much bullshitting for something that only goes 2 ways. Then they have their fees on deposits and on withrdawals. Its their f#ckin game, but they promised us a chance to play? Even in an unfair game, just give us our goddamn chance!

And now seriously, before I go too crazy.. - anyone here on these forums, trading live with good ammounts on a retail broker, who does not break conncetion to servers intentionally? Is there such an animal - i dont care about execution, if he wants he can match my orders on the fish market, whatever. I just want a broker who always allows me to access the platform... and of course proessing withdrawals without having to pay the mafia to get my debts ???? ANy help? I just cant go to upper ammounts with such bullshitters, it is so risky just unbelievable and undeserved
  • #26
  • Oct 13, 2015 2:05am Oct 13, 2015 2:05am
DOWN AGAIN! WHAT A POS! JUST SO happens to be the most volatile time of day! WOW This is no accident my friends! I am making money but still, this is completely unacceptable and I will be moving after they are back online.
All posts are my personal opinion
  • #27
  • Oct 13, 2015 2:08am Oct 13, 2015 2:08am
Take it easy guys. IC Markets said they will reimburse you: https://twitter.com/IC_Markets/statu...52681866358784
  • #28
  • Oct 13, 2015 2:17am Oct 13, 2015 2:17am
Quoting PLooB
Take it easy guys. IC Markets said they will reimburse you: https://twitter.com/IC_Markets/statu...52681866358784
Oh nice! ok this is good but still wasn't able to get trades on ! lol this is strike 2. 1 more.
All posts are my personal opinion
  • #29
  • Oct 13, 2015 2:28am Oct 13, 2015 2:28am
Quoting jollydragon
Now the connection to the Live 03 server of IC Markets have been lost over 1 hour. What can we do to prevent this kind of risk or loss as MT4 users or Broker clients? If I slept and didn't find the issue timely, who should be responsible for my loss? How can I get back my loss?
Hi,

I would like to warn you. Do not open account with this broker. They have servers down very often.
Support just sucks, they blame ISP but they do not even know who is their ISP.
This broker does not know why servers are down, it does not know when it will be fixed.
They are not able to answer even the simplest questions about problem.
They do not care about customers and are not willing to help.

DO NOT OPEN account with them.
If you already have account please share this post everywhere

BR

Tomas
I like what I trade, I trade what I like
  • #30
  • Oct 13, 2015 2:32am Oct 13, 2015 2:32am
I wanted an additional broker, so hooked up again, wow what a mistake! Think they forgot to pay the data bill. They say it might be fixed this week or next!! Can you believe it!

Oh, they say they will cover your losses. I have the transcript just in case.

Time to Run!
My comments are not to be taken as trading advice, not a financial advisor
  • #31
  • Oct 13, 2015 3:07am Oct 13, 2015 3:07am
Quoting PLooB
Take it easy guys. IC Markets said they will reimburse you: https://twitter.com/IC_Markets/statu...52681866358784
This is useful for those who lost money due to the servers being down.

What about those who lost the opportunities to trade during those times?
Different/opposing ideas will make us learn and understand many things.
  • #32
  • Oct 13, 2015 3:38am Oct 13, 2015 3:38am
Quote
Take it easy guys. IC Markets said they will reimburse you: https://twitter.com/IC_Markets/statu...52681866358784
That's not the point, this problem has been ongoing, any professional operation would have nipped this in the bud after the first occurrence. Lucky it was only London open and not another SNB.
My comments are not to be taken as trading advice, not a financial advisor
  • #34
  • Oct 13, 2015 4:21am Oct 13, 2015 4:21am
Who should be responsible for live server going down?
In fact, for all this must be responsible broker, IT Department. But often in the public offer stipulates that the broker is not responsible for the trader's profit, which he didn't get. So advice is to open accounts with a few brokers that in case of falling server from one broker you could make hedge orders from others.
Success in trading.
  • #35
  • Oct 13, 2015 5:09am Oct 13, 2015 5:09am
Quoting feline207
{quote} Problem - what if I dont have enough capital to use prime brokers and go on the upper echelon? How can one accumulate a mil on such retail bullshitters. Its a closed circle, impossible to break out of without serious luck ! Today - pound release, market goes wild, ic market live server - no connection, pepperstone live server - no conenction also ! Demos are fine of course It always happens, at least 5-10 times a week, their servers are off for us for some minutes, and that "coincidentally" happens around points of greatest opportunity....

Ahhh! Reminds me of the 'old' days when I read posts like this. RETAIL FOREX (thats almost everyone on this website) is rigged. Even if you are lucky enough to win you still have to get the profit from your 'broker'. This when you realize you have just been scammed(out of your profit). Your broker can say ANYTHING to steal your profit (and principle). The Poster above is correct. DO NOT TRUST ANY BROKER WITH LARGE DEPOSIT!!!! All brokers are thieves to some degree.
FF = Forex Faggots
  • #36
  • Oct 13, 2015 5:31am Oct 13, 2015 5:31am
Quoting 8fingers
{quote} Ahhh! Reminds me of the 'old' days when I read posts like this. RETAIL FOREX (thats almost everyone on this website) is rigged. Even if you are lucky enough to win you still have to get the profit from your 'broker'. This when you realize you have just been scammed(out of your profit). Your broker can say ANYTHING to steal your profit (and principle). The Poster above is correct. DO NOT TRUST ANY BROKER WITH LARGE DEPOSIT!!!! All brokers are thieves to some degree.
well its not the old days anymore, but the problems persist. what do you propose as a solution, when I dont have large enough capital to go up and still want to trade? you are aboslutely right, but I cannot diversify among 20 retail brokers , first because it gets way overcomplicated and i will spend my whole day managing accounts instead of actually trading, and second - i dont know if there are so much retail brokers that can be trusted with any money now seriously? how does one go through a transitory phase. Its way too depressing to accept that I wont be ever getting out of that swamp.
  • #37
  • Oct 13, 2015 5:40am Oct 13, 2015 5:40am
IC Markets is a great broker and it is only in the last couple of days that these issues have popped up. I rate them extremely high compared to others. They released an explanation(see attachment).
Attached Image (click to enlarge)
Click to Enlarge Name: ICM news.png Size: 93 KB
  • #38
  • Oct 13, 2015 5:44am Oct 13, 2015 5:44am
Quoting PLooB
IC Markets is a great broker and it is only in the last couple of days that these issues have popped up. I rate them extremely high compared to others. They released an explanation(see attachment). {image}
I was about to post it

Hopefully the same thing won't happen again in the future.
Different/opposing ideas will make us learn and understand many things.
  • #39
  • Oct 13, 2015 6:01am Oct 13, 2015 6:01am
Quoting PLooB
IC Markets is a great broker and it is only in the last couple of days that these issues have popped up. I rate them extremely high compared to others. They released an explanation(see attachment). {image}
I would disagree. Great broker cant let traders helpless for more than 10 days with open trades without control during economic releases.
I like what I trade, I trade what I like
  • #40
  • Oct 13, 2015 9:09am Oct 13, 2015 9:09am
All of the broker promoters can come and bullshit us even more, that wont change anything. In this business, downtime is 0% acceptable, not 3 times, not once, zero. Letters and words don't get back the additional risk imposed on the money of thousands of people and missed opportunities. Even if they pay the traders,which they would never do, it still does not turn back because you cannot reverse-engineer a complex proccess as the forex market. I am not trading some stupid robot, I am trading with my own head, I may have wanted to make a decision which I couldnt execute because I didnt have any connection. They didnt even have support going on during one of the terminal crashes! And we put real cash with thos guys omg ! The only thing that is acceptable to prevent me from connecting to their terminal is a failure of my own internet connection. We are way into the 21st century and there are ways to have 100% uptime. Companies with much cheaper and unrisky services are providing 100% service without exception, while a currency trading broker that has literally tens of millions under its cap can't get an adequate chat support and can't manage their own internet service? Seriously WTF ?! That is ridiculous and no person with a brain believes it. It is just an excuse to mess with traders. Next month around some major opportunities it could be the same, so they are going to post another excuse via the mt4 mailbox? And some people dream for six and seven figure accounts with such intermediaries. I wish good luck to such ! But I am not buying this anymore.
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