Putting them to the test! OANDA Customer Service thread

Here's the result of my chat session just now... get your money back!

We are currently experiencing technical difficulties and are working on a resolution, thank you for your patience.
You are now chatting with 'Stan'
Stan: Thank you for choosing OANDA. How may I help you?
Stan: We have not heard from you. Do you wish to continue the chat?
Nicholas: yes. I would like to credited for the lasttrade since your system was down. your company just cost me $76 or so. please fix this
Stan: Do you have trade ticket number?
Nicholas: 1442081849
Stan: One moment.
Nicholas: 73.68810 was my loss
Stan: What's your account number?
Nicholas:
Stan: One second while I am retrieve your profile.
Stan: For your security, before I can continue I will have to ask you your security question.
Stan: What is your mother's maiden name?
Nicholas:
Stan: Thank you, one second, let me see your trading history
Stan: Thank you for the holding, I was enable to locate the trade. I will report this to our management team to review, will get back to you within 1-2 business days.
Nicholas: why are you unable to locate it. it's in my trade history clear as day. I was unable to manually close the trade when i desired. thankfully i had a stop in place. still....
Stan: I was able to locate it/
Stan: Sorry for the misunderstanding
Nicholas: it's all over the internet, international melt down. what is up with oanda?
Stan: I saw your trade was top out by stop loss price you have set during the tech interruption.
Nicholas: thank god for that. that stop is there for just in case. i manually trade and you were out for TWO HOURS, all over the world. message boards confirm this
Stan: I will submit a request to our management team to review to help you with the possible compensation.
Nicholas: thank you. I will be following up on this closely and documenting it all on forexfactory.com
Nicholas: starting a thread now, let's see how your management responds when it's all public
Stan: Yes, you will receive an email regarding this case you just reported.
Stan: And I will personally follow up this case for you.
Nicholas: thank you very much

So what was the conclusion? Did Stan get back to you... I been on the phone, live chat for like a long time now and I still can't get through to them
My eurusd shorts i been holding for more than a week can't be sold and now they are...reversed....-.-

Conclusion OANDA is a horrible financial company and making their customer bare the losses of their failure

Unfortunately, we will not be reimbursing or making adjustments for any profits or losses which could have taken place during the outage. Your take profit, stop loss or limit orders (if any) should have been triggered as per normal during the outage.