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  • #3,701
  • Jun 6, 2013 12:49pm Jun 6, 2013 12:49pm
Quoting crottsinabox
{quote} Just tried it. First time I got an error message. Tried it again and it logged in
So now we know your account login works on both Trading Station Mobile and Trading Station Web. This issue is definitely with the installation of Trading Station Desktop on your computer. What version of Windows OS are you running on that computer?
  • #3,702
  • Jun 6, 2013 12:51pm Jun 6, 2013 12:51pm
Windows Vista Home Premium
  • #3,703
  • Jun 6, 2013 4:35pm Jun 6, 2013 4:35pm
Quoting crottsinabox
Windows Vista Home Premium
I use that version on one of my own computers. That's not the issue then either. Did you get a chance to speak with our live support on the phone? If you'd like me to arrange for them to call you, just send me a private message with your contact details.
  • #3,704
  • Jun 6, 2013 7:17pm Jun 6, 2013 7:17pm
Ticket 43117717
Trade: USD/JPY (Short 80,000)
Stop set at 96.285
Stop executed at: 96.495
Slippage: 21
Date of execution: 06/06/2013 16:29:18

I first set my SL at 96.285 and later changed it to 96.235. Sent a trade audit and got a reply saying this stop order was a valid trigger which was filled on second tier liquidity?! Funny how I never get filled 20+ pips to my benefit. There was no spike and the prices were not moving fast so why was I stopped with 26 pips slippage at a so called second tier liquidity which I can't even see the pricing?

Price below exported from FXCM trading station USD/JPY tick chart


06/06/2013 12:29:21
96.190
96.228
06/06/2013 12:29:21
96.200
96.235
06/06/2013 12:29:21
96.196
96.235
06/06/2013 12:29:21
96.199
96.235
06/06/2013 12:29:21
96.205
96.244
06/06/2013 12:29:21
96.209
96.233
06/06/2013 12:29:21
96.231
96.248
06/06/2013 12:29:20
96.241
96.256
06/06/2013 12:29:20
96.257
96.289
06/06/2013 12:29:20
96.251
96.289
06/06/2013 12:29:20
96.265
96.291
06/06/2013 12:29:20
96.258
96.291
06/06/2013 12:29:20
96.276
96.310
06/06/2013 12:29:20
96.281
96.310
06/06/2013 12:29:20
96.283
96.310
06/06/2013 12:29:20
96.289
96.310
06/06/2013 12:29:19
96.286
96.310
06/06/2013 12:29:19
96.290
96.310
06/06/2013 12:29:19
96.275
96.310
06/06/2013 12:29:19
96.284
96.310
06/06/2013 12:29:19
96.275
96.312
06/06/2013 12:29:19
96.282
96.297
06/06/2013 12:29:19
96.277
96.297
06/06/2013 12:29:19
96.266
96.290
06/06/2013 12:29:19
96.265
96.290
06/06/2013 12:29:19
96.250
96.263
06/06/2013 12:29:19
96.237
96.246
06/06/2013 12:29:19
96.233
96.243
06/06/2013 12:29:19
96.224
96.236
06/06/2013 12:29:19
96.217
96.225
06/06/2013 12:29:19
96.216
96.225
06/06/2013 12:29:19
96.214
96.221
06/06/2013 12:29:19
96.215
96.221
06/06/2013 12:29:19
96.209
96.221
06/06/2013 12:29:19
96.208
96.221
06/06/2013 12:29:19
96.198
96.221
06/06/2013 12:29:18
96.197
96.221
06/06/2013 12:29:18
96.197
96.221
06/06/2013 12:29:18
96.201
96.221
06/06/2013 12:29:18
96.191
96.221
06/06/2013 12:29:18
96.196
96.221
06/06/2013 12:29:18
96.193
96.221
06/06/2013 12:29:18
96.191
96.221
06/06/2013 12:29:18
96.187
96.221
06/06/2013 12:29:18
96.186
96.218
06/06/2013 12:29:18
96.188
96.216
06/06/2013 12:29:18
96.184
96.216
06/06/2013 12:29:18
96.181
96.210
06/06/2013 12:29:18
96.182
96.210
06/06/2013 12:29:18
96.183
96.215
06/06/2013 12:29:18
96.184
96.212
06/06/2013 12:29:18
96.188
96.212
06/06/2013 12:29:18
96.195
96.212
06/06/2013 12:29:18
96.196
96.228
06/06/2013 12:29:17
96.198
96.225
06/06/2013 12:29:17
96.196
96.225
06/06/2013 12:29:17
96.194
96.220
06/06/2013 12:29:17
96.191
96.220
06/06/2013 12:29:17
96.188
96.217
06/06/2013 12:29:17
96.185
96.217
06/06/2013 12:29:17
96.184
96.217
06/06/2013 12:29:17
96.178
96.209
06/06/2013 12:29:17
96.177
96.208
06/06/2013 12:29:17
96.174
96.202
06/06/2013 12:29:17
96.172
96.202
06/06/2013 12:29:17
96.171
96.202
06/06/2013 12:29:16
96.169
96.196
06/06/2013 12:29:16
96.168
96.195
06/06/2013 12:29:16
96.165
96.194
06/06/2013 12:29:16
96.164
96.193
06/06/2013 12:29:16
96.163
96.193
06/06/2013 12:29:16
96.162
96.191
06/06/2013 12:29:16
96.165
96.190
06/06/2013 12:29:16
96.166
96.185
06/06/2013 12:29:16
96.165
96.185
06/06/2013 12:29:16
96.162
96.183
  • #3,705
  • Jun 6, 2013 8:21pm Jun 6, 2013 8:21pm
Quoting Jason Rogers
{quote} I use that version on one of my own computers. That's not the issue then either. Did you get a chance to speak with our live support on the phone? If you'd like me to arrange for them to call you, just send me a private message with your contact details.
I have not had time yet. I should have some time on Monday to give them a call.

I have a feeling it may have to do with my internet connection but it's just a hunch.

Thanks again for your help Jason. Awesome customer service so far
  • #3,706
  • Jun 7, 2013 7:55am Jun 7, 2013 7:55am
Hello can you please check Ticket 43124831, my order to close was hanging. I was selling XAU/USD and profiting then I tried to close my trade. Got a message "waiting for dealer answer, this may take a while", waited for some time but nothing happened and trade was not closed.
  • #3,707
  • Jun 7, 2013 9:43am Jun 7, 2013 9:43am
Quoting tasco
Hello can you please check Ticket 43124831, my order to close was hanging. I was selling XAU/USD and profiting then I tried to close my trade. Got a message "waiting for dealer answer, this may take a while", waited for some time but nothing happened and trade was not closed.
Hi Tasco,

If your order is still hanging and you need to manage your trade, please call our trading desk for immediate assistance. If your trade is already closed but was adversely affected by this issue, I encourage you to log a case using this online form. The Trade Audit Committee can investigate what happened. If there was an error in our trade execution, FXCM will make the appropriate correction to your account.

Jason
  • #3,708
  • Jun 7, 2013 11:29pm Jun 7, 2013 11:29pm
I have logged a case to trade audit committee for my hanging order, thanks. Can you help on Ticket 43117717? 20+ pips slippage during normal market conditions! This has never happened before!
  • #3,709
  • Jun 8, 2013 12:31am Jun 8, 2013 12:31am
Hi Jason

In the past , withdrawal fee ( via wire transfer ) for micro account is $15, standard account is $40. Now, there is no difference between micro account and standard account, so how much is withdrawal fee via wire transfer now ?
Thanks
  • #3,710
  • Jun 9, 2013 4:23pm Jun 9, 2013 4:23pm
Hi Jason & Valeria,

Thank You for Your suggestions and advice regarding the EW Labels. I shall monitor the Week Charts over time for at present Your comments suggest that the labels shall now remain in their respective positions.

On a further note, I see that in TS there is adjacent to the word "Account" in the Account tab a (1). I actually manage two TS Accounts on different PC's. Is it possible to have both Accounts showing in one Page without the application running twice ?

I hope You understand my query, but please ask if it appears unclear. Thank You.

David
  • #3,711
  • Jun 10, 2013 6:55am Jun 10, 2013 6:55am
Hi there, I have a question regarding deposits and withdrawals.

I am a UK trader and have funded my account via my Debit card. I see there is a limit of £10K on transactions via debit card.

Hypothetical question here. Let's say I have an astounding trade that I pyramid and leave to run just moving my Stops up to lock in profits. We get to a point where I have made £100K profit and I want to cash out. Can I only cash out onto my Debit card and thus have to cash out in 10 payments over 10 months? Could I not just verify my bank details and wire the money out into my bank account?
  • #3,712
  • Jun 10, 2013 7:06am Jun 10, 2013 7:06am
Quoting Lib3rty
Hi there, I have a question regarding deposits and withdrawals. I am a UK trader and have funded my account via my Debit card. I see there is a limit of £10K on transactions via debit card. Hypothetical question here. Let's say I have an astounding trade that I pyramid and leave to run just moving my Stops up to lock in profits. We get to a point where I have made £100K profit and I want to cash out. Can I only cash out onto my Debit card and thus have to cash out in 10 payments over 10 months? Could I not just verify my bank details and wire the...

My experience is that if You call FXCM UK they will arrange for a greater than 10k deposit.

Only the deposit value comes back to Your card.

The rest is by wire transfer.

I'm sure that FXCM will answer the question more fully for You.
  • #3,713
  • Jun 10, 2013 8:44am Jun 10, 2013 8:44am
Hi Jason,

Got a mail from fxcm uk regarding spreads on gold from today would be 47cents but what i see today (europe to us session) is spreads are jumping here and there even going in high 60's and lower 30's ..kindly reply on this asap..i have attached a screenshot for your reference.
Attached Image
GBP/USD
  • #3,714
  • Jun 10, 2013 2:17pm Jun 10, 2013 2:17pm
Quoting Forex Magic
Hi Jason & Valeria, Thank You for Your suggestions and advice regarding the EW Labels. I shall monitor the Week Charts over time for at present Your comments suggest that the labels shall now remain in their respective positions. On a further note, I see that in TS there is adjacent to the word "Account" in the Account tab a (1). I actually manage two TS Accounts on different PC's. Is it possible to have both Accounts showing in one Page without the application running twice ? I hope You understand my query, but please ask if it appears unclear....
Hi David,

It is possible to manage two Trading Station accounts from a single login. Simply email [email protected] requesting that your two account numbers be joined under one login. You will then see both accounts on the same screen when you log into the platform.

Jason
  • #3,715
  • Jun 10, 2013 2:22pm Jun 10, 2013 2:22pm
Quoting Sunlight31
Hi Jason In the past , withdrawal fee ( via wire transfer ) for micro account is $15, standard account is $40. Now, there is no difference between micro account and standard account, so how much is withdrawal fee via wire transfer now ? Thanks
Hi Sunlight,

I notice your forum profile says you live in China. You actually get one free withdrawal per month to a Chinese bank account. Any additional wires in the month would cost you $40.

Jason
  • #3,716
  • Jun 10, 2013 3:15pm Jun 10, 2013 3:15pm
Quoting Jason Rogers
{quote} Hi David, It is possible to manage two Trading Station accounts from a single login. Simply email [email protected] requesting that your two account numbers be joined under one login. You will then see both accounts on the same screen when you log into the platform. Jason


Thank You Jason !!!

  • #3,717
  • Jun 10, 2013 3:31pm Jun 10, 2013 3:31pm
Quoting Lib3rty
Hi there, I have a question regarding deposits and withdrawals. I am a UK trader and have funded my account via my Debit card. I see there is a limit of £10K on transactions via debit card. Hypothetical question here. Let's say I have an astounding trade that I pyramid and leave to run just moving my Stops up to lock in profits. We get to a point where I have made £100K profit and I want to cash out. Can I only cash out onto my Debit card and thus have to cash out in 10 payments over 10 months? Could I not just verify my bank details and wire the...
Hi Lib3rty,

Only the amount you initially deposit via debit or credit card can be sent back to that same card. That's because when we process your withdrawal request back to your card, it is processed like a refund on a purchase you made using the card. So the initial £10K could be sent back to your card, and the remaining £90K could be sent back to you via bank wire. Bank wires in the UK normally cost £15, but an account balance above £25K would qualify you for Active Trader account status which comes with additional benefits such as tighter spreads and free wire withdrawals.

Jason
  • #3,718
  • Jun 10, 2013 3:53pm Jun 10, 2013 3:53pm
Quoting deepak925
Hi Jason, Got a mail from fxcm uk regarding spreads on gold from today would be 47cents but what i see today (europe to us session) is spreads are jumping here and there even going in high 60's and lower 30's ..kindly reply on this asap..i have attached a screenshot for your reference. {image}
Hi Deepak,

In the past, Gold used to have a target spread of 50 cents on our platform. While not fixed, this spread did not change frequently. Changes to the spread usually only occurred during times of illiquidity such as news events. Now as with forex, the spreads on Gold and Silver are variable. During times of high liquidity, spreads can narrow. During illiquid markets, spreads can widen.

One reason we made this change was to provide possibly tighter, more competitive Gold and Silver spreads when markets are most liquid. While the old target spread for Gold used to be 50 cents, the new variable spread averages around 47 cents. And as you noticed, the spread can go down to the low 30's. During times of illiquid market conditions, spreads can widen as you saw when the spread went into the high 60's.

Another reason for this change was to provide a more transparent trading environment on Gold and Silver as spreads are rarely fixed for any security. Spreads are typically lowest for Gold and Silver between Europe/North America overlap (approximately 8am-1pm GMT). Spreads are typically highest for Gold and Silver during the Asia trading session (approximately 11pm-4am GMT).

Jason
  • #3,719
  • Jun 10, 2013 6:39pm Jun 10, 2013 6:39pm
Quoting tasco
Ticket 43117717 Trade: USD/JPY (Short 80,000) Stop set at 96.285 Stop executed at: 96.495 Slippage: 21 Date of execution: 06/06/2013 16:29:18 I first set my SL at 96.285 and later changed it to 96.235. Sent a trade audit and got a reply saying this stop order was a valid trigger which was filled on second tier liquidity?! Funny how I never get filled 20+ pips to my benefit. There was no spike and the prices were not moving fast so why was I stopped with 26 pips slippage at a so called second tier liquidity which I can't even see the pricing? Price...
Hi Jason Rogers,

Have you checked on Ticket 43117717, regarding the 20+ pips slippage? Hope you don't miss it for the 3rd time. Thanks.

Tasco
  • #3,720
  • Jun 10, 2013 9:53pm Jun 10, 2013 9:53pm
I wrote this in another thread but I thought it might be helpful here as well. Thx



Here in the U.S there is really not much a choice but to go with Fxcm. Its been known and well documented that Alpari is a scam. Fxdd is too small, who is rightfully fighting with the NFA. That only leaves one legit broker which is Fxcm that offers some kind of a ECN feed. The downside to Fxcm is that they realize that the NFA is basically making a monopoly for them here in the United states, so they are so stringent with their clients to make sure that they don't ruin their monopoly here in the U.S. Which includes not letting the CTA's charging a commissions and not allowing exempt CTA'S. Basically if you live in the United States and you don't want to be scammed by a broker that does not offer (a some what) of a ECN feed, you have no other choice but FXCM unless you want to be scammed by Alpari or have your money at a small broker. Welcome to Obama's America.
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