will EFX/MB trading likely to refund the money?

this happened last week. i had a long position of EUR/USD. i placed a limit sell order. but we the price was reached, my order did not get filled. i tried to cancel, or modify the sell order but i couldn't. as a result, i could not exit the long position or do anything. after ensuring this was not an internet connection problem, i called the trading help desk. they canceled that limit order.

there was no indication that the limit order was not good. the order book showed the order was "live" the whole time. as a result i lost some money. i called them and asked whether they could refund my loss, the gentleman said they are working on it and the person in charge of this was not in office. it has been almost a week since that incident, and i'm still waiting for an answer.

in my opinion, i should get a refund but i have never encountered simliar problems before. has anyone ever faced similar problems? will i be able to get a refund?

Did this happen during the big power outage they had last week? If so, then I would think your chances are good.

I don't know if they'll help or not but the likelihood of them helping drops as each day goes by. Get back on the phone and don't let up 'til they give you an answer one way or another.

Hope it works out.
Bill

no it was the two days before that when there was no connection issues. the problems is not on my end. i think the order got stuck or something like that. the platform displayed the order was accepted but in fact the order could not be executed. i had no way of knowing the order was not good.

thanks.

i called them twice and also emailed but they said they have to go though the process and person in charge was not in office.

Lite,

Are you and EFX client or MB?

If EFX...email me at [email protected] if you have not already.

There you go Lite! Customer service came and knocked on your door. Doesn't get any better than that.