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  • Post #3,981
  • Quote
  • Dec 1, 2011 9:43pm Dec 1, 2011 9:43pm
  •  GO Markets
  • | Joined Mar 2010 | Status: Member | 617 Posts
Hello All,

My name is Joel Murphy, and any of you that have called the GO Markets office over the last few years would have most likely had a chat to me. Following Chris Reynolds’ departure from GO Markets I’ll be you new point of contact on Forex Factory.

Firstly, I would like to apologise for the lack of comment on the thread in the last few weeks, we have had a systematic handover take place at GO and now that our new structure is properly in place we can resume on the thread.

Thanks to all of you for your patience in the meantime, and rest assured the comments that have been made in the last few weeks have certainly been taken on board by the team, and we appreciate your ongoing feedback.

In terms of our core product, it has taken longer than expected to fully implement our new set up but those who have been trading this week will have seen further improvements – with slippage becoming negligible and improved execution and spreads.

With news items, if we look at Australian Retail sales yesterday we had spread max at 4.8 on AUDUSD in the minute following; with the last 5 seconds before and 5 seconds after the announcement having the spread at max of 2.5 pips. With a 21 pip move down in the minute following that spread is pretty tight.

As mentioned by others posting, execution time has improved also as we have been tweaking our set up and we will endeavour to continue to improve to give our clients that best trading conditions possible. Looking at the last few weeks although they have been trying, we are confident that GO Markets product will be a better as a result of the changes made.

Cheers,
Joel
 
 
  • Post #3,982
  • Quote
  • Dec 1, 2011 11:20pm Dec 1, 2011 11:20pm
  •  jeanlouie
  • Joined Dec 2010 | Status: Member | 1,500 Posts
Quoting GoMarkets
Disliked
Hello All,

My name is Joel Murphy, and any of you that have called the GO Markets office over the last few years would have most likely had a chat to me. Following Chris Reynolds’ departure from GO Markets I’ll be you new point of contact on Forex Factory.

Firstly, I would like to apologise for the lack of comment on the thread in the last few weeks, we have had a systematic handover take place at GO and now that our new structure is properly in place we can resume on the thread.

Thanks to all of you for your patience in the meantime,...
Ignored
Welcome to the thread Joel

Was sad to hear Chris Gore departed from GoM...who the heck is Chris Reynolds lol. Cheers to GoM and the hoped for improvements.
 
 
  • Post #3,983
  • Quote
  • Dec 2, 2011 12:14am Dec 2, 2011 12:14am
  •  GO Markets
  • | Joined Mar 2010 | Status: Member | 617 Posts
Our currency analyst Chris Gore is still at GO markets so if you call up you can still chat with him. Chris Reynolds our operations director has departed, he was the Chris on here on FF.
 
 
  • Post #3,984
  • Quote
  • Dec 2, 2011 12:15am Dec 2, 2011 12:15am
  •  aud
  • | Joined Apr 2008 | Status: Member | 956 Posts
I think Chris had been with them since the days of Pacific Trader, sad to hear his gone.
Good Trading
 
 
  • Post #3,985
  • Quote
  • Dec 2, 2011 12:16am Dec 2, 2011 12:16am
  •  ozmacca
  • | Joined Feb 2006 | Status: Member | 364 Posts
Hi Joel,

Pleased to be reading an update from GO, you have a little bit of leeway to make up but if we can get back to the expectations that GO created, then everyone will be happy.

All the best in your new position
Money grows on the tree of persistence
 
 
  • Post #3,986
  • Quote
  • Dec 2, 2011 2:08am Dec 2, 2011 2:08am
  •  sutters
  • | Joined Jun 2008 | Status: Member | 241 Posts
Cheers Joel, many thanks for the update.
 
 
  • Post #3,987
  • Quote
  • Dec 2, 2011 2:44am Dec 2, 2011 2:44am
  •  positiveday
  • | Joined Feb 2010 | Status: Member | 81 Posts
Hello Joel, welcome here.
I would know the position of Gomarkets about trading with ea like MDP.
Are pending orders placed in high volatility times.
Many of us suppose that the spreading of this ea caused the introduction of stoplevel in Go and other brokers.
Are these trades considered "toxic" or more generally "unwanted"?
 
 
  • Post #3,988
  • Quote
  • Dec 2, 2011 3:47am Dec 2, 2011 3:47am
  •  dawsonsg
  • | Joined Oct 2008 | Status: Member | 127 Posts
Hi Joel,

Welcome to the thread.

Steve

Quoting GoMarkets
Disliked
Hello All,

My name is Joel Murphy, and any of you that have called the GO Markets office over the last few years would have most likely had a chat to me. Following Chris Reynolds’ departure from GO Markets I’ll be you new point of contact on Forex Factory.
Ignored
 
 
  • Post #3,989
  • Quote
  • Dec 2, 2011 3:51am Dec 2, 2011 3:51am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
Why is my GBP-AUD data stuck?

@ 19:50 Sydney time
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,990
  • Quote
  • Dec 2, 2011 4:19am Dec 2, 2011 4:19am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
GBP-AUD came free then stuck again, hope it goes down as I'm short
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,991
  • Quote
  • Dec 2, 2011 4:26am Dec 2, 2011 4:26am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
Longs will be complain
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,992
  • Quote
  • Dec 2, 2011 4:47am Dec 2, 2011 4:47am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
Did they cut off internet from UK?
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,993
  • Quote
  • Edited 5:08am Dec 2, 2011 5:06am | Edited 5:08am
  •  tradpat
  • | Joined Jul 2010 | Status: I LOVE MACD | 511 Posts
what is going on?
sure upset a lot of traders if they miss the winning trade !!!

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  • Post #3,994
  • Quote
  • Dec 2, 2011 5:09am Dec 2, 2011 5:09am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
... or maybe they enter these in by keyboard ???
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,995
  • Quote
  • Dec 2, 2011 5:14am Dec 2, 2011 5:14am
  •  leerees
  • | Joined Sep 2011 | Status: Member | 174 Posts
Hi,

Thanks for providing us with some feedback, execution does seem a bit better but please can we have an answer regarding the 2 pip limit on stops.

Also please can you do something about the spread with the EUR/USD, it's still mostly higher than 1.8 pips.

Quoting GoMarkets
Disliked
Hello All,

My name is Joel Murphy, and any of you that have called the GO Markets office over the last few years would have most likely had a chat to me. Following Chris Reynolds’ departure from GO Markets I’ll be you new point of contact on Forex Factory.

Firstly, I would like to apologise for the lack of comment on the thread in the last few weeks, we have had a systematic handover take place at GO and now that our new structure is properly in place we can resume on the thread.

Thanks to all of you for your patience in the meantime, and rest...
Ignored
{Promotion Removed}
 
 
  • Post #3,996
  • Quote
  • Dec 2, 2011 5:40am Dec 2, 2011 5:40am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
not over yet, thanks for your patience
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,997
  • Quote
  • Dec 2, 2011 5:52am Dec 2, 2011 5:52am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
check the times, 10:05 to 12:35 = 2.5 hours
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Maximize wins, minimize loss, stay in the game as long as you can
 
 
  • Post #3,998
  • Quote
  • Dec 2, 2011 6:53am Dec 2, 2011 6:53am
  •  tradpat
  • | Joined Jul 2010 | Status: I LOVE MACD | 511 Posts
off quote since my last post !!!
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  • Post #3,999
  • Quote
  • Dec 2, 2011 8:39am Dec 2, 2011 8:39am
  •  MelbTrader
  • | Joined Aug 2011 | Status: Member | 109 Posts
Nice spreads before payrolls GO. Blew out to 30 pips on Eur/USD about a minute before numbers even came out.

I don't know what the hell has been going on at GO, not least of all because they did not see fit to email users about any changes, but this broker has become little more than a bucket shop
 
 
  • Post #4,000
  • Quote
  • Dec 2, 2011 9:01am Dec 2, 2011 9:01am
  •  Erebus
  • Temporarily Suspended | Joined Jul 2011 | 7,003 Posts
@ tradpat,

The spreads go huge on NFP news, looks like they got you, too bad you didn't have a Take Profit down there at 1.52

Guess all you can do is email them, gather all you information, present your case, good luck
Maximize wins, minimize loss, stay in the game as long as you can
 
 
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