Certainly, if you have unstable java app that runs to 100% CPU Usage and therefore disconnects or freezes AND ADDITIONALY there might be problems with the oanda server(s) because of high load.... you then get a lot of angry customers.
this pig cannot be slaughtered for ever...
or can it?
Joined Jul 2007
Status: Multiply your Masters Talents
The only thing I have in my favor today after the "4" disconnects and EXTREME slippage (post news) is that I lowered my leverage because I knew I was dealing with Oanda.
Oanda is a good broker for most the time but they are severely lacking during volatile times.
Heres a thought.
MBT was a superb broker which used to lack one thing. "Lower commissions" MBT was smart and finally cut their commissions in half. Now they truly are top notch because they listened to the customers. Thankfully they didnt just say "well we already have awards so we don't need to meet the needs"
Oanda, you are top notch as well but are lacking in two areas.
1. Your platform is archaic. Step it up a bit. Get it more like NinjaTrader and for darn sake, GET SOME HISTORY! (if you cant at least do this, then you must offer reasonable API so people have other options, the prices are WAY TOO HIGH for this service)
2. Get whatever is needed for those times of high volumes of trades. you cant have your platform just shutting down 4 times post news or not even having the trades show up on the platform for 15 sec after you place them! This is just totally unacceptable for a company as renown as yourself.
Dont yield to the temptation to say "Now everyone is at 50:1 so we have the advantage" Listen to the people and give them these things and you will not only be number one, but will be respected greatly.
For now, what other choice does one have who wants to trade highly volatile times but to go to another broker.