Jjustin you wrote that today all real client can access at new platform........completely false........how long for this joke ????
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Thanks for the comments. It isnít that people didnít contact usÖwe received over 400 e-mails alone, and that doesnít even count phone calls and live chat session, during the event last week. We replied to all of those e-mails with an explanation of what occurred in the morning, and the overwhelming majority of people that replied to our e-mail said that they understood and appreciated the explanation. Only a handful pursued the conversation or were tech-savvy enough to want to discuss it in more depth. My point was that I didnít understand why someone who did have that knowledge wouldnít call in to ask the questions first instead of asking them on this board. You would get a more direct answer immediately. The reality is that if our response had been about tech-speak and generators and DC power and UPS systems, I can guarantee you that a lot of people would have felt like we were talking down to them or over their heads intentionally, and I donít like to do that. I appreciate your comments, but my only point is that public boards tend to overwhelming give a more negative view of things on any topics than the reality of the situation because the people that are unhappy talk the most. But if Iím unhappy with someone that provides me a service, Iím getting on the phone with them to get answers. Thatís just me.
In regard to your second pointÖlet me first reiterate what I have said. The event last week is being reviewed, and we are analyzing every aspect of what went wrong. Based on our past examples, anyone that knows us should know that we take this business very seriously and have no interest in just letting things remain the same if we feel that they could have worked out better. It is our job, since we are the ones with full information, to assess and make a determination of what occurred and any changes that could be made. Off the top of my head, looking at your idea, it sounds logical. Now, let me ask you a question. We send out this message at some interval. You mentioned that on a 10 minute UPS backup, if the generators are down after 1 minute, we send out a message. So a bunch of people close their positions. And then we get the generators working over the next nine minutes. What do we say to people that didnít want those positions closed and only closed them because of a message that we sent? So I can assume that the next logical step would be, ďOK, so send out the message with two minutes of UPS left.Ē And it still leaves open the possibility that we fix the systems, or weíre open to the possibility that two minutes isnít enough for customers to see the message and react. So letís say that ten times in a year, we are forced to go to UPS due to a power problem in LA. Letís say that one time, it resulted in this. Do we make an adjustment that could hurt our customers at the time over 1 out of 10? Or do we assess whether this should have ever happened, knowing that we have a full system in place, and make sure that the 1 out of 10 doesnít even occur by making changes.
The only issue that I have with ďI do still feel that MB was not as prepared as they should have beenĒ is that youíre making that comment without really knowing whether we were actually fully prepared, and this issue just happened beyond that. I donít think it is correct to say ďWell obviously you werenít fully prepared because look what happened.Ē Maybe we were and maybe we werenít, but the one time something does go badly, you definitely have to analyze it. We could be fully prepared and have a system that has worked great under these circumstances in the past, and then something new occurred here. As you said in the post ďnothing can be 100% fool proof.Ē There is sort of this underlying tone on some of these posts that we werenít prepared. I donít think I can agree with that. I think something went wrong here this one time, and knowing what we know, I think we can work to make sure it doesnít happen again. But any other time that something like this has occurred, our system has worked fine, but of course, no one would know that because it worked. So we arenít going to implement a bunch of policies that could adversely affect our customers 9 times out of 10 unless we know that it is the best route. All things are being discussed and considered at this time.Ignored
Disliked"We replied to all of those e-mails with an explanation of what occurred in the morning",this statement of yours is not true as i did not receive mine and i am having a live acct.I do agree that such a event(outage) does not happen frequently but it will just take one event to destroy all the confidence MBT has gathered all these yrs,isnt it justin?Ignored
Disliked"We replied to all of those e-mails" - meaning all of the emails sent to us requesting an explanation of what happen. Did you send us an email inquiring to what had happen when we went down?Ignored
DislikedHi Justin, or anyone who knows...
Could you please explain the Price vs. Speed slider in Navigator preferences?
In my mind, the fastest execution from when I choose to send an order based on your quoted prices... ought to also result in the best price. Having to choose between one or the other doesn't make sense to me in an ECN environment.
Please advise on what literal technical effect (in all detail) this slider has on any market order I decide to place at any given time. This could greatly affect any number of my trading strategies depending on what this slider is actually doing to my orders.
Dislikedyes i did,and by the way shouldnt u guys be sending out emails to explain to clients automatically instead of clients requesting for one??Ignored
DislikedHi Justin: I am wondering if you could put together a FAQ and post it here w/ a link to it in your sig. This thread is now at 100+ pages and growing. Many may not wish to read through it all just to get some basic facts about EFX Group
DislikedHi Justin !
Could you give us a hint when the new remote trader platform will
be going live ?
I've opened an account with EFX and before funding I want to test
if I have access to it from my office computer at work.
Thanks in advance
DislikedI have found that hope it answer your question
The Price vs. Speed increments of zero to ten equate to percentages of the entry price vs best price. A value of three (3), for instance, means no price OUTSIDE 30% of the DIFFERENCE between your entry price and best price will hit you. Upon each partial execution (assuming the order fills in partials), a re-evaluation is done for the rest of the order.Ignored
DislikedThat is incredibly good to know Phil. Thanks much man. I figured it had to do something!Ignored
DislikedYeah but MB is still going to fill you at SOME price. Are you saying Dukas would not?Ignored
Dislikedhi justin i asked a page or 2 ago but ill ask again can you advise any real timescale of when GBP accounts will be available? I'm ready to fund a new account and right now it's between you guys and traderview ( they offer gbp )Ignored
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