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- Lianna@FxPro replied Jul 2, 2018
Hi hake8899, I am very sorry to hear that, especially as we usually get very good feedback regarding our customer service. Can you please send me a PM with your details so that I can check this further? Kind regards, Lianna
- Lianna@FxPro replied Feb 13, 2018
Hi Ramin1, Please note that our prices may differ from that of coinbase or other sources. Our liquidity is coming from multiple price providers and we aggregate these to provide the best Bid/Ask price at any point in time. Kind regards, Lianna
- Lianna@FxPro replied Jan 29, 2018
Hi there! Our Swap is credited at 10pm UK time and on a Friday before the market closes for the weekend it is charged in triple size. Kind regards, Lianna
- Lianna@FxPro replied Jan 9, 2018
Hi mario777, We do not offer BTC as a funding method, but we are offering CFD contracts on Bitcoin, Ether and Litecoin. These are currently only available under our FCA and SCB jurisdictions. You see more details about the specifications on our ...
- Lianna@FxPro replied Sep 25, 2017
Hi OkomBit, Can you please clarify what you mean? Are you referring to a demo account? Thanks, Lianna
- Lianna@FxPro replied Sep 18, 2017
Hi jsk3010, Clients from the UK have the option to trade on any of the available platforms. You are correct that the spreads on Edge may be more competitive than our other platforms at times. We are currently developing our mobile web application ...
- Lianna@FxPro replied Sep 15, 2017
Hi jsk3010, Thank you for your comment, I would be more than happy to assist you with your queries in relation to FxPro Edge. Regarding your comment, that the platform is too cheap, can you please clarify how you have come to this conclusion? The ...
- Lianna@FxPro replied Sep 15, 2017
Hi jsk3010, For your previous question, note that also 'Stop loss' can receive negative slippage. All 'Stop' orders can receive the requested price, or positive or negative slippage. We will try to amend the page you referenced to make this a bit ...
- Lianna@FxPro replied Sep 15, 2017
Hi jsk3010, The website separates 'Stop' and 'Limit' pending orders. You will notice that under the 'Limit' order headings, the slippage column states Positive next to it. this means that only positive slippage can be received on limit orders. I ...
- Lianna@FxPro replied Sep 15, 2017
Hi ahsankhan609, I am pleased to inform you that if you fund with a card from Pakistan you will not be charged any fee. We accept debit/credit card as well as other methods such as Bank Wire, PayPal, Neteller and Skrill. Bear in mind that if you ...
- Lianna@FxPro replied Sep 13, 2017
Hi Bogdy23, Yes, you can install custom indicators on our MT4 platform, as long as they are MT4 compatible (ie MQL). This is something that we can help you to do if you have any difficulties, Kind regards, Lianna
- Lianna@FxPro replied Sep 13, 2017
Hi JeremyV, Yes this is correct, when using Limit orders such as Buy and Sell limit or take profit, limit execution is used, meaning that you will receive only your requested price, or a better price. Therefore, it is not possible to receive ...
- Lianna@FxPro replied Sep 12, 2017
Dear jdieieh, Please note that this is the last time that we will be responding to your messages in this forum. This is not because we hesitate or are unable to provide answers to any of your questions, but, rather, because you seem to be moving ...
- Lianna@FxPro replied Sep 12, 2017
Hi jsk3010, You can avoid slippage on the opening of orders when using our Instant execution account, because with this execution type, you will either receive your requested price or a requote. However, when using 'Stop' orders, such as pending buy ...
- Lianna@FxPro replied Sep 11, 2017
Dear jdieieh, Not sure what your agenda is here, however you will notice that this is an FxPro thread, and we have decided to respond with an explanation of what happened in this situation, so as to be clear to our client and also for anyone here ...
- Lianna@FxPro replied Sep 11, 2017
Hi jsk3010, Unfortunately in situations such as Wednesday when EURCAD fell more than 300pips, this kind of slippage is to be expected, as all of the prices we receive are from LPs. We do not offer guaranteed stops or a feature to limit stop order ...
- Lianna@FxPro replied Sep 8, 2017
Hi Chibaya, I am sorry to hear that you are not satisfied with our response regarding this, however, this was a very high impact news release which caused a huge fall in price. In such volatile situations, it is often not possible to receive the ...
- Lianna@FxPro replied Sep 7, 2017
Hi Chibaya, Please follow the instructions that cTrader have provided above in order to find the OID number, and send an email to [email protected] with this and your account number, and we can check this trade for you with our Execution Department. ...
- Lianna@FxPro replied Sep 4, 2017
Hi Sukhaveer789, To clarify what happened here, at opening, one of our LPs was quoting a price which was later corrected. We are in the process of correcting the cTrader platform at the moment so you will soon see this reflected. Any complaints we ...
- Lianna@FxPro replied Sep 1, 2017
Dear QuoForex, We aim to keep our spreads as competitive as possible, and we offer different account types with different spread conditions. For example, our cTrader account spreads on FX majors start from 0 (plus commission), and we also have a ...