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Ado Jan 24, 2008 3:41pm | Post# 1

Help Request/Customer Service Etiquette
Hi, there's a very simple question I have and I'd like to receive opinions.

When you ask for customer service, information, etc. by mail, and receive your answer, especially when a ticket number is involved or something similar, what do you do?

a) Reply to the customer service staff with "Thank you" or something like that.

b) Nothing, "Theny might be very busy and will apreciate not receiving more mails without content if the issue is over."

What do you do?

masterpiecefx Jan 24, 2008 4:12pm | Post# 2

It never hurts to thank one more time But it all depends on a situation and a company you're dealing with. If it's a reply from a cs of some huge organization such as your phone provider or cable tv etc, then there's no need to thank again, I usually thank in advance in my original letter, and that's it, because they really don't care if you thank them or not. But if we're talking about a more individualistic sort of thing, such as an answer from your personal banker, real estate agent (which are also customer service sort of positions but on a higher level, they deal with customers on a longer time basis) then it's only nice to reply with a thank you email to show your appreciation.

billflet Jan 24, 2008 5:45pm | Post# 3

If it's a live chat I'll end it with "Thanks, all set." so they'll know the chat is through.

If it's a normal email, you could put something similar in the title. This would indicate you need no more service, without them actually opening the email. Or perhaps they'd open it when they're less busy.

For you to even think about it makes me think you're as considerate in real life as you are in your FF posts.


nvwine Jan 24, 2008 6:11pm | Post# 4

I agree with billflet concerning live chat. For emails I sign my original email with something like 'thanks for your help in this matter' so I feel like I have already thanked them. Unless it is an individual I have ongoing communications with. Then of course I send a new email.

bobblong Jan 25, 2008 2:08am | Post# 5

If it's e-mail they do not give a rat's ass about your thank you email they have enough emails to read as it is "Thanks in advance" in the initial email is great

Ado Jan 25, 2008 10:28am | Post# 6

Ok, I think I got it, thanks for writing your opinions about this.

Have a very nice weekend.

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