Dear all
I have an account with 24winner .. www.24winner.com ( winner option before they change the name) which are CySEC regulation and I have got problem with payput% as I got different payout than other traders and that continue more than a week and evey time I have chat them they said they face problem but I can beleive them. why? because I have open different account by my wife name and when I log in the payout% is 85% while if I log by my name on same time and using same PC the payout dropped to 70% ? it make sense !! SO I have applied for a complain to them provide a screen shoot of both accounts, but they said its market situation !! that situation continue more than week on my acc only while my wife acc is ok .. ??
Then I decide to apply for a complain to Cysec and I have applied since 2nd of october and get an email from the 24winner that they got the complain from cysec and until now no response no solution from both 24winner and Cysec too !!!
Can some one advised me where I can complain on both . . HaHa
I have an account with 24winner .. www.24winner.com ( winner option before they change the name) which are CySEC regulation and I have got problem with payput% as I got different payout than other traders and that continue more than a week and evey time I have chat them they said they face problem but I can beleive them. why? because I have open different account by my wife name and when I log in the payout% is 85% while if I log by my name on same time and using same PC the payout dropped to 70% ? it make sense !! SO I have applied for a complain to them provide a screen shoot of both accounts, but they said its market situation !! that situation continue more than week on my acc only while my wife acc is ok .. ??
Then I decide to apply for a complain to Cysec and I have applied since 2nd of october and get an email from the 24winner that they got the complain from cysec and until now no response no solution from both 24winner and Cysec too !!!
Can some one advised me where I can complain on both . . HaHa